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Retail Sales Associate - Fulton Street Mall - Full-time image - Rise Careers
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Retail Sales Associate - Fulton Street Mall - Full-time

**About Gap**Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.• *About the Role**In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.• *What You'll Do**+ All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.+ Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately+ Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration+ Promote loyalty by educating customers about our loyalty programs+ Leverage omni channel offerings to deliver a frictionless customer experience+ Support sales floor, fitting room, check out, and back of house processes, as required+ Courteous and responsive to internal/external request+ Exchange and verifies job related information to provide support• *Who You Are**+ Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals+ Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required+ Able to handle customer interactions and potential issues/concerns courteously and professionally+ Use basic information-gathering skills to solve problems+ Ability to learn procedural knowledge acquired through on- the-job training• *Benefits at Gap**+ Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.+ One of the most competitive Paid Time Off plans in the industry.*+ Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*+ Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*+ Employee stock purchase plan.*+ Medical, dental, vision and life insurance.*+ See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer._*For eligible employees_Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.Hourly Range: $16.00 - $17.00 USDEmployee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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What You Should Know About Retail Sales Associate - Fulton Street Mall - Full-time, Gap Inc.

Join the Gap team as a Retail Sales Associate at the Fulton Street Mall in Brooklyn, NY! Here at Gap, we embrace the spirit of American optimism, and our retail family plays a crucial role in that mission. As a Retail Sales Associate, you'll have the exciting opportunity to engage with customers, providing them with stellar service while sharing your product expertise. Your role will revolve around informing and inspiring customers about our diverse merchandise assortment, including current promotions and events. The heart of this position is building meaningful connections with our customers, encouraging them to return and enjoy their experience. You’ll master our selling behaviors and utilize your skills to enhance every customer interaction. Whether it's assisting with locating items or making style suggestions inspired by our stores' displays, your contributions will help create an inviting shopping atmosphere. You’ll also promote our loyalty programs and leverage omnichannel offerings to ensure a seamless experience for shoppers. With training and on-the-job learning, you'll develop not only your sales skills but also critical problem-solving abilities, all within a supportive team environment. Plus, enjoy a generous 50% merchandise discount and a competitive benefits package, making your time with us even more rewarding. If you’re passionate about fashion, great customer service, and being part of an iconic brand, we can’t wait to meet you and see how you can help shape the future of Gap!

Frequently Asked Questions (FAQs) for Retail Sales Associate - Fulton Street Mall - Full-time Role at Gap Inc.
What are the main responsibilities of a Retail Sales Associate at Gap Fulton Street Mall?

As a Retail Sales Associate at Gap Fulton Street Mall, your primary responsibilities include engaging with customers, providing excellent customer service, offering product knowledge, and promoting loyalty programs. You'll assist customers in locating merchandise, suggest outfits, and support various operational processes to ensure a smooth shopping experience. Your goal will be to bring the Gap brand to life while enhancing customer loyalty.

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What skills are required to become a Retail Sales Associate at Gap?

To succeed as a Retail Sales Associate at Gap, candidates should possess strong communication skills, a knack for problem-solving, and the ability to engage with customers effectively. Familiarity with technology is a plus, as you'll utilize it to assist customers and streamline operations. A willingness to learn and adapt based on feedback will also help you thrive in this dynamic retail environment.

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What kind of training does Gap provide for Retail Sales Associates?

Gap provides comprehensive training for Retail Sales Associates, which includes mastering brand standards, understanding selling behaviors, and developing product knowledge. You'll receive on-the-job training that equips you with the skills needed to handle customer inquiries, solve issues, and create a positive shopping experience while being part of a supportive team.

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What are the benefits of working as a Retail Sales Associate at Gap?

Working as a Retail Sales Associate at Gap offers numerous benefits, including a generous merchandise discount of 50% off regular-priced items at various brands. Employees also enjoy one of the most competitive Paid Time Off plans in the industry, a robust 401(k) plan with employer matching, medical, dental, vision, and life insurance, and opportunities for community volunteering. These benefits make working at Gap fulfilling beyond just your paycheck.

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How does Gap ensure a diverse and inclusive workplace for Retail Sales Associates?

Gap is committed to fostering a diverse and inclusive workplace for all its employees, including Retail Sales Associates. The company prioritizes recruitment, hiring, and training practices that reflect a wide range of backgrounds and experiences. Recognized for its commitment to equality and diversity, Gap continues to create an environment where everyone feels valued and included.

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Common Interview Questions for Retail Sales Associate - Fulton Street Mall - Full-time
How would you deliver excellent customer service as a Retail Sales Associate at Gap?

To deliver exceptional customer service as a Retail Sales Associate at Gap, focus on actively listening to the customer's needs and providing personalized recommendations. Always acknowledge customers as they enter the store, and engage them in conversation to learn more about their preferences. By using your product knowledge, you can educate them about current collections and promotions that align with their interests.

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Can you provide an example of how you've solved a problem for a customer?

When asked about solving a problem for a customer, it’s best to cite a specific instance. You might explain how you once helped a customer find the perfect outfit by identifying their preferences quickly. When an item they wanted was out of stock, you offered an alternative that suited their style and ensured a positive shopping experience.

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How do you stay up to date with product knowledge at Gap?

Staying up to date with product knowledge at Gap involves regularly reviewing new arrivals, promotions, and company updates. Engaging with your team during training sessions and sharing insights from customers can also help keep everyone informed. Personally, I like to follow fashion trends as well, allowing me to connect our products with what’s popular.

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What strategies would you use to promote Gap's loyalty program?

To effectively promote Gap's loyalty program, I would first assess customer needs and preferences, then explain the advantages of joining the program, such as discounts and exclusive offers. I would also highlight success stories from existing members to create excitement and encourage sign-ups. Incorporating reminders at checkout can effectively engage shoppers as well.

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How do you prioritize tasks on a busy sales floor?

On a busy sales floor, prioritizing tasks can be managed by evaluating customer needs first, ensuring that customer service remains a priority. You can then focus on organizing merchandise and maintaining store displays to create a pleasant atmosphere. Being flexible and adapting to immediate demands is key while also keeping an eye on shorter tasks that support overall operations.

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What role does teamwork play in your work as a Retail Sales Associate?

Teamwork is essential for success as a Retail Sales Associate. Collaborating with colleagues enables a more efficient workflow, especially during busy times. Open communication and support from each team member enhance the overall customer experience, helping you to achieve sales targets together while fostering a positive workplace culture.

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How would you handle a demanding customer?

Handling a demanding customer requires patience and strong communication skills. It’s vital to remain calm, listen actively to their concerns, and empathize with their situation. After understanding their needs, offer practical solutions, and reassure them of your commitment to resolving their issue while keeping the conversation positive and solution-oriented.

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Why do you want to work at Gap as a Retail Sales Associate?

When responding to why you want to work at Gap, express your passion for their brand and commitment to customer service. Mention how the opportunity aligns with your values, specifically around promoting inclusion and diversity. Showing excitement about contributing to an iconic brand while learning and growing professionally demonstrates your genuine interest.

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What would your approach be for engaging with customers who seem uninterested?

To engage customers who appear uninterested, begin by observing their body language. Approach gently and ask open-ended questions to spark a conversation. You could offer personalized advice or highlight something trendy to pique their interest in a low-pressure manner. Creating a friendly, welcoming atmosphere may encourage them to explore more.

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What do you know about Gap’s customer loyalty initiatives?

To prepare for this question, discuss Gap's loyalty program, focusing on how it rewards customers for their purchases through discounts and exclusive offers. It's also essential to mention their broader commitment to customer satisfaction, reinforcing that as a Retail Sales Associate, you would advocate for these initiatives to foster long-term customer relationships.

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Our mission is to democratize fashion and make shopping fun again. To bring incredible style and quality to families the world over. Whether it’s providing inclusive sizing or building an inclusive workplace, our co-founders Doris and Don Fishe...

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March 21, 2025

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