Presales Consultant, SEA (3807)

As a Presales Consultant at GBG, your key responsibilities include acting as a Subject Matter Expert in fraud and compliance, demonstrating GBG products to clients, assisting the business development team with RFI and RFP processes, and providing pre-sales technical support. Your role is crucial in understanding complex customer requirements and customizing the best solutions, ensuring that clients can fully leverage our suite of products.

To become a Presales Consultant at GBG, candidates should have experience in a similar role with significant client engagement, a functional understanding of financial crime solutions, and basic knowledge of Microsoft Technologies. A background in compliance and fraud risk management is also advantageous, along with enough technical knowledge to run solution design workshops and configure demos effectively.

The Presales Consultant plays a pivotal role in facilitating deal closures at GBG by working alongside the business development team throughout the sales cycle. By identifying customer needs, delivering precise product demonstrations, and providing exceptional pre-sales support, you help establish GBG’s value proposition, ultimately leading to successful contract negotiations and client onboarding.

During the interview process for the Presales Consultant position at GBG, you can expect a variety of discussions centered around your technical knowledge, client engagement experience, and problem-solving skills. Expect to showcase your understanding of fraud, risk, and compliance while discussing potential scenarios and solutions relevant to our offerings. The process is designed to assess both your technical acumen and cultural fit within our diverse team.

At GBG, the culture is inclusive and empowering, emphasizing collaboration and innovation. As a Presales Consultant, you'll work alongside a diverse team committed to delivering exceptional service and creating effective solutions. The company encourages professional development and values the contribution of every employee, making it a great place to grow your career while making a positive impact in the digital landscape.

When answering this question, highlight specific technologies or solutions you’ve worked with, your role in those projects, and how you ensured compliance. Discuss your understanding of industry standards and your ability to adapt to new technology changes within the fraud prevention sphere.

To effectively present GBG products, begin by understanding the specific needs of the client. Tailor your presentation to address their pain points and showcase specific features of our products that provide solutions. Practice engaging techniques and be prepared to answer questions and discuss practical applications in detail.

Share a real-life example that illustrates your problem-solving skills and ability to build rapport. Explain the situation, your approach to understanding the client's challenges, the measures you took to address those challenges, and the positive outcomes that followed.

Emphasize the importance of continuous learning. Mention resources such as industry publications, webinars, conferences, and networking with professionals in the field. Discuss how you integrate new insights into your work and adapt to industry changes effectively.

Discuss your familiarity with the RFI and RFP lifecycle, including how you gather information, collaborate with teams, and present proposals. Highlight programs or practices you utilize to ensure that your submissions clearly align with client needs and expectations.

Leverage your knowledge of current trends, regulatory changes, and technological challenges facing clients in fraud risk management. Discuss how GBG's solutions can add value, addressing these challenges and offering innovative ways to manage risk effectively.

Outline your approach to effective time management, balancing priorities based on client urgency and strategic importance. Mention tools or methods you use (like a project management tool) to keep track of tasks and ensure that no client feels neglected.

An effective Presales Consultant possesses strong communication skills, in-depth knowledge of products, and a solid understanding of the client's needs. Discuss how these qualities help in building client relationships and ensuring successful sales outcomes.

Talk about the importance of market research, competitor analysis, and regularly engaging with users to understand preferences. Discuss how this information informs product strategy and helps in positioning GBG products effectively in the market.

Focus on GBG's mission and values, and align those with your career aspirations and values. Express how passionate you are about contributing to a solution that helps secure identities and enhance digital experiences, and why you believe you would thrive in GBG's culture.