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VTC Technician with TS/SCI w/ POLY

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Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Video Teleconferencing

Job Qualifications:

Skills:

Networking, Technical Support, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

VTC Technician

GDIT is looking for a VTC Technician who holds TS/SCI for a full time position, located in Hawaii.

GDIT will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.

Position description

This position will be responsible for engineering, installing, fixing, and programing a wide variety of video display equipment to include video feed devices, channel and layout controls, cameras, microphones, audio and video display components, playback, recording, and duplication devices. Provide standard operating procedures describing how to access and use video display systems.

Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.

Essential job functions

• Promotes a positive and respectful workplace

• Handles customer escalations and works as a liaison with government/client officials

• Provides polite and customer friendly service support to client and team

• Possesses current working knowledge of AV components, equipment, and configuration software.

The right candidate will be familiar with equipment from the following manufacturers (among others):

AMX
Biamp
Cisco
ClearOne
Crestron
Extron
Polycom

The right candidate should be familiar with software platforms/tools/concepts (among others):

Red/Black separation
Customer service skills
Fiber optic, Cat cable, and AV specific field terminations
Audio / DSP configuration
Control System Programming
Microsoft Office
Microsoft Visio
AV Systems design
AV Systems troubleshooting
Gain structure
User Experience (UX) design
Graphic design
Serial & IP communications and protocols

Qualifications

• AA or equivalent + 5 yrs related experience

• Active TS/SCI clearance with CI poly or able to obtain CI poly

• Supervisor or lead experience is desired

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

Up to 25% Travel may be requested

The likely hourly rate for this position is between $32.84 - $44.42. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA HI Camp Smith

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Average salary estimate

$80282 / YEARLY (est.)

min

max

$68179K

$92385K

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What You Should Know About VTC Technician with TS/SCI w/ POLY, GDIT

GDIT is on the lookout for a talented VTC Technician to join our team at Camp Smith, Hawaii, where you’ll play a pivotal role in delivering the highest quality video teleconferencing services. With your TS/SCI clearance and at least 5 years of industry experience, you will be the backbone of technical support for our DoDIIS customers worldwide. In this full-time position, you’ll engineer, install, and troubleshoot an array of cutting-edge video display equipment, ensuring seamless communication and collaboration for our clients. Your daily tasks will include managing various audio and video components, from microphones to playback devices, all while maintaining high service standards. We believe in creating a positive workplace culture that encourages teamwork and creative problem-solving, so you’ll be collaborating with other talented individuals committed to excellence. You will handle customer escalations, provide friendly and professional support, and foster a fun, fast-paced work environment. If you have in-depth knowledge of AV equipment like Cisco and Polycom, alongside expertise in protocol and design principles, we want to hear from you! At GDIT, you'll join a community where your skills contribute to vital missions, and your input can directly enhance user experiences. Come be a part of our team where innovation meets teamwork and each day presents new opportunities to shine.

Frequently Asked Questions (FAQs) for VTC Technician with TS/SCI w/ POLY Role at GDIT

What are the main responsibilities of a VTC Technician at GDIT?

As a VTC Technician at GDIT, your key responsibilities include engineering, installing, and maintaining various video display systems and related components. You'll troubleshoot and resolve technical issues, ensuring a smooth user experience for our DoDIIS customers. Additionally, you'll provide customer support, review service delivery procedures, and collaborate closely with team members to promote a lively work environment.