Strategic Account Manager

As a Strategic Account Manager at Genetec, your primary responsibilities include developing account business strategies, facilitating product training, and collaborating with various stakeholders. You will work on implementing growth strategies, conducting product demonstrations, and providing commercial training to your clients while closely managing forecasts and achieving quotas.

To be considered for the Strategic Account Manager role at Genetec, candidates should possess a college degree or equivalent experience, along with at least 10 years of high-tech sales experience, particularly in national or strategic account management. Strong communication and interpersonal skills, an understanding of large-company practices, and a proven sales track record are critical.

Essential skills for the Strategic Account Manager position at Genetec include excellent communication and presentation abilities, proficiency in Microsoft Office tools, problem-solving skills, and the acumen to understand complex technology systems. You should also be adept at influencing and building relationships with various stakeholders to achieve growth objectives.

Genetec fosters an environment that encourages personal and professional growth. As a Strategic Account Manager, you will have opportunities to develop your skills through cross-functional collaboration and participate in training and tuition reimbursement programs aimed at enhancing your career development.

Genetec values work-life balance and offers a flexible working schedule for its Strategic Account Managers. The company also provides attractive compensation packages, including benefits like 401K matching and training programs to support your growth while ensuring you maintain a healthy work-life equilibrium.

When constructing relationships with key stakeholders, I prioritize understanding their needs and concerns. I engage in open, honest communication and actively listen to their feedback. Building trust is essential, so I ensure to regularly follow up on actions we agree on and provide valuable insights that align with their business objectives.

In conflict situations, I believe in addressing issues promptly with a focus on collaboration. I gather all relevant information to understand different perspectives and seek a solution that benefits all parties involved. Maintaining professionalism and a positive attitude is important throughout the process to foster continued collaboration.

For account growth, I analyze client data to identify areas for improvement and potential upselling opportunities. I maintain regular contact with clients to discuss their evolving needs, ensuring that our offerings align perfectly. Crafting tailored value propositions helps in effectively presenting solutions that resonate with their goals.

I am drawn to Genetec’s commitment to innovation, diversity, and fostering a collaborative culture. The opportunity to work with intelligent and passionate colleagues aligns with my professional ambitions. I am excited by the prospect of contributing to a vision that values employee engagement and encourages personal growth.

In a previous role, I implemented an integrated marketing strategy that aligned with a major client’s objectives. By collaborating with marketing and sales teams, I ensured we provided value-added resources and consistent communication, enhancing our relationship. This strategy significantly increased client engagement and resulted in greater upsell success.

I utilize CRM tools to track and monitor account activities, which helps streamline my workflow. I prioritize tasks based on urgency and the potential impact on client satisfaction. Regularly reviewing progress and adjusting my approach as needed allows me to maintain focus on driving results for all my accounts.

I regularly subscribe to industry publications, participate in webinars, and engage with professional networks. Additionally, I value internal training sessions and discussions with colleagues to share insights and experiences. This continuous learning approach allows me to offer informed solutions to clients.

For successful product demonstrations, I tailor my approach to the client's specific needs. I ensure to highlight features that solve their pain points, using real-life scenarios to demonstrate value. Engaging the audience in discussions and encouraging their feedback ensures the demonstration addresses their unique context effectively.

I approach sales forecasting by analyzing historical data, market conditions, and current account activities. I engage closely with clients to understand their purchasing plans and trends. Regularly reviewing forecasts allows me to adjust strategies proactively and optimize our sales approach.

Customer feedback is invaluable; it informs our understanding of their experience and satisfaction levels. I regularly solicit feedback through surveys and direct communication, using insights to refine our offerings. Implementing changes based on feedback demonstrates our commitment to client success.