Systems Administrator

As a Systems Administrator at Get Golfing, your primary responsibilities will include managing and optimizing our key software systems such as HubSpot CRM, Golfmanager, Golf Genius, Pacesetter, and GG Hub. You will ensure seamless integration and user experience across these platforms, provide staff training and support, and troubleshoot any issues that arise, all while working to enhance operational effectiveness for our community-focused golf clubs.

To qualify for the Systems Administrator role at Get Golfing, candidates should possess a strong understanding of CRM best practices, automation, and data analysis. Experience within golf club operations or the sports/leisure industry is preferred. Additionally, excellent communication skills, problem-solving abilities, and a proactive approach to IT support are essential for success in this role.

As a Systems Administrator at Get Golfing, you will work primarily with HubSpot CRM, Golfmanager, Golf Genius, Pacesetter, and GG Hub. You will be responsible for managing these systems, ensuring they function optimally, integrating them seamlessly, and providing training for their effective use within our organization.

In your role as a Systems Administrator at Get Golfing, you will provide robust technical support to staff and members regarding software-related issues. You'll assist them in navigating our systems, answer queries, and offer training sessions to ensure everyone can use our platforms effectively, contributing to an improved experience across our venues.

The Systems Administrator role at Get Golfing offers exciting benefits, including a competitive salary of £30,000 - £40,000, hybrid working options, pension plans, opportunities for professional development, free golf at all 13 of our venues, and generous discounts on food and beverages in our clubhouses, contributing to a balanced work-life experience.

When answering this question, reflect on your hands-on experience with HubSpot CRM. Discuss the specific functionalities you’ve worked with, such as lead management and automation. Highlight any successful projects where you've optimized workflows or improved reporting capabilities, demonstrating your ability to maximize the platform's potential.

When responding to this question, emphasize your systematic approach to troubleshooting. Describe a method you follow, like identifying the problem, replicating it, researching solutions, and documenting your findings. Providing a specific example of a challenging issue you resolved will showcase your skills effectively.

Discuss your understanding of API integrations and data flow between software systems. Emphasize the importance of having a clear vision of how systems interact and how to validate integrations to prevent data loss or miscommunication between platforms. Providing an example from your experience will strengthen your answer.

In your response, focus on your ability to create tailored training programs based on user needs. Discuss using hands-on training sessions, creating user manuals, and offering ongoing support for feedback and questions. Illustrate with a story of a successful training initiative you led.

Highlight your awareness of the specific IT needs in the golf club industry, such as managing membership databases, booking systems, and seamless communication between various departments. Sharing insights into how technology can enhance the visitor experience will demonstrate your relevance to the role.

Describe your commitment to continuous learning through online courses, attending industry conferences, or following thought leaders in the tech and golf sectors. Share specific resources or networks you utilize to ensure you’re equipped with the latest knowledge relevant to your role.

To answer this, illustrate your time management skills. Choose a specific project where you balanced multiple responsibilities, highlight your prioritization techniques using tools, and cite how you successfully met deadlines while maintaining quality. This shows your organizational skills.

Emphasize your belief that user experience is crucial for system adoption and overall efficiency. Discuss how you approach feedback collection from users and your practices for implementing changes based on this input to enhance satisfaction and usability.

In your answer, highlight processes for maintaining accurate data, such as regular audits, setting up validation checks, and implementing user protocols for data entry. Stress the importance of data integrity in customer relationships and operational effectiveness.

Share your alignment with Get Golfing's mission to make golf accessible for all. Discuss how your skills and values fit with their approach and mention any specific aspects of their operations, such as community initiatives, that resonate with your professional goals.