Job details

Customer Service Representative

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GFL Environmental Services USA, Inc. is seeking a full-time Customer Service Representative. The Customer Service Representative will be accountable for answering customer calls and entering work orders for an oil-based company.
We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers.

At GFL our goal is to invest in our people and provide opportunities to grow for life!

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

15 days of paid time off
4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
401(k) with an employer match
Paid holidays
Employee Assistance Program with free counseling services.

Key Responsibilities:

Provide excellent customer service and professionalism to all customers via telephone or email.
Field phone calls and set up work orders and dispatch accordingly.
Work closely with drivers for Logistics routing and dispatch.
Receive and resolve, within established guidelines, customer questions and concerns.
Respond promptly to customer inquiries.
Monitor, resolve, and document customer issues.
Obtain relevant information to handle product and service inquires.
Provide established pricing and assist in confirming scheduling if needed.
Retrieve pertinent customer information for credit approval in order to set up new customer accounts when Sales Team requests help.
Manage customer’s accounts.
Accounts Receivable and collection (when needed).
Keep track and follow up on customer interactions when necessary
Tracking of data in Teams.
Provide feedback on the efficiency of the customer service process.
Perform other duties and responsibilities as required or requested by management.
Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.

Requirements:

Minimum of 2 years CSR experience.
Associate's degree in business preferred but not required.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and Excel.
Ability to organize multiple projects and have excellent multitasking skills.
Microsoft Teams knowledge a plus but not required.
Good problem-solving ability.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Customer Service Representative, GFL Environmental

GFL Environmental Services USA, Inc. is on the lookout for a dedicated Customer Service Representative to join our vibrant team in Indianapolis, Indiana. If you love helping people and thrive in a fast-paced environment, this role is perfect for you! As a Customer Service Representative, you will be the first point of contact for our valued customers, answering their calls, and entering work orders with accuracy. Your efforts will play a crucial role in maintaining our relationship with current customers while assisting in our business growth. At GFL, we believe in the power of our team, affectionately known as 'team green.' Together, we strive to provide sustainable solutions that support our customers and communities for a greener future. You can expect a supportive work environment with benefits such as paid time off, multiple medical plan options, and a 401(k) match program, amongst others. As you handle customer inquiries and resolve issues, you’ll also collaborate closely with our logistics team, helping ensure smooth dispatching of services. With your strong customer relations skills and positive attitude, you'll be integral in promoting our GFL Environmental image. Join us in making a difference while enjoying a fulfilling career!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at GFL Environmental

What are the key responsibilities of a Customer Service Representative at GFL Environmental Services?

As a Customer Service Representative at GFL Environmental Services USA, Inc., your key responsibilities include providing outstanding customer service via phone and email, fielding customer calls, setting up work orders, and working closely with the logistics team for efficient dispatch. You'll be instrumental in resolving customer questions and concerns, managing customer accounts, and providing support with pricing and scheduling.