Product Solutions Engineer, Video, Tech CoE

As a Product Solutions Engineer, Video, at Tech CoE, your primary responsibilities include troubleshooting technical product issues, prioritizing customer service across the customer journey, and resolving various challenges with Google’s advertisers, agencies, and partners. You'll create and improve diagnostics tools for better data fixes and collaborate with cross-functional teams to enhance Google's product offerings based on partner feedback.

To be considered for the Product Solutions Engineer, Video position at Tech CoE, you should have a Bachelor's degree or equivalent practical experience, along with at least three years of experience in system design or programming. Preferred qualifications include a Master's degree in a relevant field, technical product support experience, and familiarity with Google Ads or online advertising solutions.

The Product Solutions Engineer, Video role at Tech CoE significantly enhances customer experience by acting as both a technical consultant and advocate. You’ll troubleshoot issues and provide tailored solutions that meet complex customer needs, ensuring clients get the most out of Google Ads products. Your engagement and problem-solving skills will play a crucial role in fortifying customer relationships.

Essential skills for success as a Product Solutions Engineer, Video at Tech CoE include strong technical troubleshooting abilities, proficiency in programming languages such as Java, C++, or Python, and effective communication skills to translate complex concepts to diverse audiences. Experience in customer-facing roles and a knack for analytics also contribute significantly to your effectiveness in this role.

The team culture at Tech CoE for a Product Solutions Engineer, Video is collaborative, innovative, and customer-focused. Team members are encouraged to share ideas, work together to solve complex problems, and continuously seek improvements in products and customer services. With an environment that fosters learning and development, each engineer is empowered to contribute creatively to the company's mission.

In your answer, highlight specific instances where you've identified root causes of technical issues and the methodologies you used to resolve them. Discuss tools you've employed and how you've collaborated with other teams to enhance product quality based on your troubleshooting insights.

Emphasize the importance of active listening and clear communication with customers. Describe how you collect feedback and analyze trends to identify and prioritize customer issues effectively, ensuring that their needs are met promptly and satisfactorily.

List the programming languages you’re familiar with, such as Java, C++, and Python. Illustrate your experience by describing specific projects or tasks where you’ve successfully applied these languages to solve technical challenges or enhance product features.

Provide a detailed example that showcases your ability to communicate technical information clearly. Highlight the techniques you used to ensure understanding, such as analogies or simplified language, and the positive outcome of the interaction.

Discuss the importance of a feedback loop where customer insights guide product development. Suggest methods like regular surveys, direct interviews, and structured feedback sessions to gather input and advocate for necessary adjustments to product features.

Share your strategies for continuous learning, such as attending industry conferences, participating in webinars, and following relevant publications and blogs. Mention how this ongoing education allows you to incorporate cutting-edge solutions into your work.

Be honest about a specific challenge, such as handling a difficult customer or a significant technical issue. Discuss how you approached the situation, the resolution you provided, and what you learned from the experience.

Describe your collaborative approach, emphasizing communication and mutual respect. Highlight how you ensure everyone is aligned and how you leverage diverse perspectives to reach comprehensive solutions.

Discuss key performance indicators (KPIs) related to customer satisfaction, issue resolution times, and feature adoption rates. Explain how these metrics help you assess product success and guide future improvements.

Express your enthusiasm for Tech CoE's mission and culture. Mention specific aspects of their work that resonate with you, such as their emphasis on innovation and customer advocacy, and how you believe your skills and values align with their objectives.