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Shift Supervisor - Lead Barista, Starbucks, Fort Lauderdale, #322 image - Rise Careers
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Shift Supervisor - Lead Barista, Starbucks, Fort Lauderdale, #322

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Regional Manager, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks success by assisting the regional manager in executing store operations during scheduled shifts. This job deploys baristas and delegates tasks so that they can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with both Starbucks standards and Gopuff standards.  


Responsibilities and essential job functions include but are not limited to the following:
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Anticipates customer and store needs by constantly evaluating environment for cues
  • Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift
  • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Provides feedback to manager on employee performance during shift
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
  • Executes store operations during scheduled shifts
  • Organizes opening and closing duties as assigned
  • Maintains regular and consistent attendance and punctuality
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follows health, safety and sanitation guidelines for all products
  • Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees.  Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. 


Qualifications:
  • 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience 
  • ServeSafe Certification highly preferred 
  • Starbucks or other fast-paced cafe experience preferred
  • Ability to work with fluid schedules
  • Welcoming and helpful attitude toward new team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Have a focus on quality and take pride in your work
  • Attention to detail and follow a multi-step processes


At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.


And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.


Like what you’re hearing? Then join us on Team Blue.


Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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What You Should Know About Shift Supervisor - Lead Barista, Starbucks, Fort Lauderdale, #322, Gopuff

Gopuff is excited to welcome a new Shift Supervisor - Lead Barista to our vibrant Starbucks operations team in Fort Lauderdale! As a pivotal member of our crew, you’ll play a vital role in maintaining the smooth flow of our store while ensuring that every customer enjoys an unparalleled Starbucks experience. You'll report directly to the Regional Manager, making sure our baristas are well-supported and tasks are delegated efficiently. This position is all about setting the tone during busy shifts—modeling our core values with integrity and fostering a positive vibe for both the team and our customers. Get ready to stay cool under pressure, anticipate customer needs, and communicate effectively with your manager to create a productive atmosphere. Your responsibilities include training new team members with constructive feedback, maintaining store operations, and always adhering to our health and safety guidelines. If you have a knack for building relationships, a passion for coffee, and 2+ years of leadership experience in a retail or fast-paced food environment, we want to hear from you! Join us—because at Gopuff, every day is an adventure in delivering convenience and joy. Plus, you’ll have the opportunity to dive into a snack lover’s paradise while making a real impact in our community.

Frequently Asked Questions (FAQs) for Shift Supervisor - Lead Barista, Starbucks, Fort Lauderdale, #322 Role at Gopuff
What are the responsibilities of a Shift Supervisor - Lead Barista at Gopuff?

As a Shift Supervisor - Lead Barista at Gopuff, your responsibilities include managing store operations during scheduled shifts, supervising and training baristas, maintaining quality standards, and ensuring excellent customer service. You will also communicate effectively with the Regional Manager and help foster a positive working environment while organizing daily tasks.

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What qualifications are required for the Shift Supervisor - Lead Barista position at Gopuff?

To be considered for the Shift Supervisor - Lead Barista role at Gopuff, you should have at least 2 years of leadership experience in a retail or fast-paced environment. A ServeSafe Certification is highly preferred, along with experience in Starbucks or a similar café setting. A welcoming attitude and the ability to adapt to technology are also key!

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How can a Shift Supervisor - Lead Barista contribute to the team at Gopuff?

In the Shift Supervisor - Lead Barista role at Gopuff, you contribute by ensuring operational excellence, providing support and training to your team, and creating a motivating and inclusive atmosphere. Your leadership sets the standard for customer service and team performance, and your proactive approach helps the team adapt to any challenges that arise.

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What does a typical day look like for a Shift Supervisor - Lead Barista at Gopuff?

A typical day for a Shift Supervisor - Lead Barista at Gopuff involves overseeing store operations, delegating tasks among baristas, maintaining high customer service standards, and handling any unexpected situations that may occur. Your focus will be on creating a positive experience for both the team and customers while managing day-to-day responsibilities.

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What opportunities for growth exist for a Shift Supervisor - Lead Barista at Gopuff?

Joining Gopuff as a Shift Supervisor - Lead Barista opens doors for career advancement within the company. With proven leadership skills, you can move up to positions like Store Manager or District Manager, and be an integral part of the company’s growth as we expand our operations. Continuous training and professional development are emphasized to support your career goals.

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Common Interview Questions for Shift Supervisor - Lead Barista, Starbucks, Fort Lauderdale, #322
What is your experience in train and developing teams as a Shift Supervisor?

When answering this question, focus on specific examples where you have successfully trained new employees or improved team performance. Highlight your coaching style, how you assess individual strengths, and your strategy for providing constructive feedback that fosters growth.

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How do you handle stressful situations during busy shifts?

Discuss your ability to maintain composure during peak hours, emphasizing techniques that help manage stress, such as prioritizing tasks and fostering teamwork. Share a specific experience where you helped your team navigate a hectic environment effectively.

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How would you describe the Starbucks Experience, and how do you ensure it is delivered?

Articulate your understanding of the Starbucks Experience as one that embodies warmth, friendliness, and exceptional quality. Explain how you would achieve this through excellent customer service and high standards in beverage preparation and team interactions.

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What strategies do you use to motivate your team?

Prepare to outline techniques you use to keep morale high, such as recognizing achievements, fostering open communication, and setting a vibrant work culture. Share a real-life example where you positively influenced your team’s motivation.

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How do you manage inventory and store operations efficiently?

Discuss the systems you employ to track inventory, manage stock levels effectively, and communicate with the team about upcoming needs. Provide an example where your organizational skills helped streamline operations and prevent shortages.

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Describe a time when you had to resolve a conflict within your team.

Use the STAR method (Situation, Task, Action, Result) to detail the circumstances. Highlight your approach to understanding both sides of the issue, facilitating a constructive conversation, and ultimately reaching a positive resolution.

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What does excellent customer service mean to you?

Reflect on the key elements of exceptional customer service, such as attentiveness, knowledge, and the personal touch. Detail how you would train your baristas to embody these values in every interaction.

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How familiar are you with health and safety regulations, and how would you ensure compliance at Gopuff?

Discuss your understanding of health and safety guidelines relevant to food service. Explain how you would train staff to adhere to these standards, regularly check compliance during shifts, and foster a culture of safety within your team.

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How do you keep up-to-date with industry trends and technology in the café environment?

Share your strategies for staying informed, such as attending workshops, following relevant publications, or engaging with professional communities. Illustrate your readiness to incorporate new trends into store operations for improvement.

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Why do you want to work at Gopuff as a Shift Supervisor - Lead Barista?

Craft an answer that aligns your personal values with Gopuff’s mission. Emphasize your enthusiasm for their innovative approach to retail and how it resonates with your passion for customer service and teamwork.

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Gopuff is a consumer goods and food delivery company headquartered in Philadelphia. As of October 2021, we operate in more than 650 US cities through approximately 500 microfulfillment centers nationwide.

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Badge ChangemakerBadge Family FriendlyBadge Flexible CultureBadge Work&Life Balance
BENEFITS & PERKS
Vision Insurance
Dental Insurance
Performance Bonus
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 5, 2025

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