We're seeking the founding member of our Operations team to build and scale our internal systems and processes as we grow. This role combines driving operations processes with strategic involvement across our go-to-market, product, and deployment functions. You'll have the opportunity to create structure and efficiency in a fast-moving environment while helping shape how we operate at scale.
Design and implement scalable processes across GTM, product, and deployment teams
Own our finance operations including accounts payable/receivable, expense management, and billing procedures
Build and optimize our internal tools and systems stack
Manage vendor relationships and contract negotiations
Drive efficiency in our recruitment process from sourcing to onboarding
Oversee office operations, including facilities, IT infrastructure, and team events
Support HR operations including payroll, benefits administration, and employee experience
Identify and execute on opportunities to improve cross-functional collaboration
Create documentation and playbooks for key operational processes
Systems thinkers who can identify inefficiencies and implement scalable solutions
Self-starters who thrive on bringing order to chaos
Strong project management skills with ability to drive multiple initiatives simultaneously
Data-driven approach to measuring operational effectiveness
Excellence in cross-functional communication and stakeholder management
Proactive problem-solvers who anticipate needs before they arise
2+ years of operations experience, preferably in a high-growth startup
Track record of building and implementing operational systems from scratch
Experience with operational tools and systems (HRIS, expense management, project management software)
Strong analytical skills and comfort working with data
Excellence in process documentation and knowledge management
Proven ability to manage multiple stakeholders and competing priorities
Bachelor's degree or equivalent experience
Customer curious — You are interested in deeply understanding customer pain points and are motivated to engage with and solve customer problems.
Experience building, and being part of, fast-growing B2B software products — You’ve worked on some of the world's best teams where you needed to ship fast and often. Bonus if you’ve built fintech or enterprise software products for large customers.
Entrepreneurial drive — You’re able to work without explicit direction and feel intense ownership over the products you create. As a founding member, you’ll be expected to thrive in the ambiguity that comes with an early-stage startup and can get things done without overcomplicating the solution.
Strong communicator — As an early-stage startup, there will be lots of changes and ambiguity in the beginning. You should be comfortable sharing your feedback early and often, and you should be comfortable bringing up product ideas frequently.
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Are you ready to take your operations expertise to the next level? Join us as a founding member of the Operations team at our innovative startup in San Francisco! In this dynamic role, you'll not only drive operational processes but also play a pivotal role in crafting strategies that impact our go-to-market, product, and deployment functions. As our GTM specialist, you'll have the unique opportunity to create structure amidst the excitement of a fast-paced environment, ensuring we operate efficiently as we scale. Your responsibilities will include designing and implementing scalable processes across teams, owning finance operations from accounts payable to billing, and optimizing our internal systems. You’ll also manage vendor relationships, streamline our recruitment process, oversee office operations, support HR functions, and enhance cross-functional collaboration. We value systems thinkers who can identify inefficiencies, self-starters who thrive on bringing order to chaos, and strong communicators ready to share ideas. If you have a background in operations, especially in a high-growth startup environment, and possess a passion for building efficient systems, then we want to hear from you!
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