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Community Manager - San Diego, CA

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

  • Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. 
  • Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. 
  • Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.   
  • Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund. 
  • Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease. 
  • Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals. 
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.   Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. 
  • Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.  
  •  Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
  • Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Physical Demands:

  • Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
  • Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
  • Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
  • Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
  • Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

#LI-DZ1

The salary range for this position is $95,000 to $110,000. (San Diego, CA)

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

  • Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

  • Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

  • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

  • Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

  • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

  • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

  • 401(k) with Company Match up to 6% of pay after 6 months of service.

  • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

  • Employee Assistance Program.

  • Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

  • Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

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CEO of Greystar
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Average salary estimate

$102500 / YEARLY (est.)
min
max
$95000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Manager - San Diego, CA, Greystar

As a Community Manager at Greystar in sunny San Diego, CA, you'll be the driving force behind our property operations and team management. Your day-to-day activities will include overseeing a lively team, ensuring our property meets its financial and operational goals, and creating a welcoming environment for all residents. You'll dive into budget management by analyzing financial statements and marketing insights to drive results. Your strategic mindset will help set competitive rent rates, collect payments on time, and prepare informative financial reports. Communication is key in this role, as you'll be the liaison between vendors, contractors, and our valued clients. Keeping the property in top shape is your mission—this means regular inspections, managing lease processes, and fostering resident satisfaction. If you enjoy a dynamic work environment where every day brings new challenges and the opportunity to make a meaningful impact in people's lives, then this position at Greystar is perfect for you. Let's create vibrant communities together!

Frequently Asked Questions (FAQs) for Community Manager - San Diego, CA Role at Greystar
What are the main responsibilities of a Community Manager at Greystar?

A Community Manager at Greystar is responsible for managing the daily operations of an assigned property. This includes overseeing the property management team, ensuring compliance with company policies, maintaining financial records, setting rent rates, and promoting resident satisfaction by addressing concerns promptly.

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What qualifications are needed to apply for the Community Manager position at Greystar?

To be considered for the Community Manager position at Greystar, candidates typically need experience in property management, strong financial acumen, and excellent leadership skills. A background in customer service, along with knowledge of local real estate laws and regulations, is highly beneficial.

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How does Greystar promote resident satisfaction through its Community Managers?

At Greystar, Community Managers play a crucial role in promoting resident satisfaction by responding quickly to complaints, resolving maintenance issues, and ensuring that the property is safe and well-kept. Regular communication and proactive engagement with residents help foster a positive community atmosphere.

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What does the day-to-day work of a Community Manager at Greystar involve?

The day-to-day work of a Community Manager at Greystar involves various tasks, such as conducting property inspections, managing the leasing process, analyzing market trends, and coordinating vendor relationships. Community Managers also supervise staff, conduct training, and maintain a strong relationship with property owners.

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What benefits can a Community Manager at Greystar expect?

Community Managers at Greystar enjoy a competitive salary, extensive health benefits, paid time off, and a supportive work environment. Additionally, they can take advantage of opportunities for professional development, a 401(k) plan with company matching, and more, including housing discounts for onsite teams.

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Common Interview Questions for Community Manager - San Diego, CA
How do you prioritize tasks as a Community Manager?

When prioritizing tasks as a Community Manager, it's important to assess the urgency and impact of each task. Start by addressing resident requests that could affect satisfaction, followed by maintenance needs and then financial reporting. Communicating effectively with your team can also help ensure that priorities are managed well.

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Can you describe your experience with budgeting and financial reporting?

In this role, it’s crucial to have experience preparing budgets and financial reports. Discuss specific tools or software you’ve used and how you analyze financial statements to make data-driven decisions, as well as your approach to staying within budget while still meeting operational goals.

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How do you handle difficult situations with residents or staff?

Handling difficult situations requires strong interpersonal skills. Share a specific example of a challenging situation you've resolved, emphasizing your communication strategies, empathy, and the steps taken to ensure a positive outcome for all parties.

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What strategies would you implement to increase resident retention?

To improve resident retention, I would focus on enhancing community engagement through regular events, open communication, and quick resolution of service requests. Additionally, implementing feedback mechanisms allows residents to feel valued and heard, which significantly boosts satisfaction.

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How would you conduct a market analysis to set rental rates?

Conducting a market analysis involves researching comparable properties, reviewing local market trends, and understanding the economic factors influencing rental demand. I would gather data on amenities, occupancy rates, and rent prices to inform and adjust our rates competitively.

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What role does technology play in property management for you?

Technology is essential in property management. I utilize management software for tracking maintenance requests, processing payments, and analyzing financial data. These tools streamline operations and enhance communication with residents and staff alike.

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How do you ensure compliance with housing laws and regulations?

Ensuring compliance with housing laws involves staying informed about local and federal regulations. I regularly review policies, conduct staff training, and implement audit processes to ensure the property operates within legal requirements.

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What is your approach to team management and leadership as a Community Manager?

As a leader, my approach is collaborative and supportive. I believe in empowering team members through training, recognizing their strengths, and providing regular feedback to foster a positive work environment that drives performance.

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How do you promote a positive community culture in your properties?

Promoting a positive culture involves creating a welcoming environment through community events, clear communication, and responsive service. Engaging residents in planning activities fosters a sense of belonging and encourages ongoing participation.

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Why do you want to work as a Community Manager at Greystar?

Working at Greystar excites me because of its reputation for excellence and commitment to fostering vibrant communities. I am eager to contribute to a leading organization that values both residents and employees, and I'm passionate about creating positive living experiences.

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DATE POSTED
April 10, 2025

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