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Department Manager - Americana at Brand - job 1 of 2

Job Description

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

  • You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
  • Representing yourself and the H&M brand positively during customer interactions
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
  • Establish & analyze sales and budget goals, creating plans to optimize results
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
  • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Manage your department in a cost-efficient way
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  • Ensure all admin routines for both people and operations are handled in a correct way


Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions


Team & Development

  • Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
  • Complete performance evaluations and succession planning to support business & team needs
  • Retain and share your knowledge and skills with your team
  • Collaboration, planning & teamwork with in-store Visual Merchandiser team
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Responsible for the teams planning & scheduling
  • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed
  • Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development


Retail Operations/ Visual & Commercial Execution

  • Secure a clean and tidy sales floor and back of house including stockroom areas
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care
  • Secure good stock levels and provide input on allocation to Area team
  • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
  • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
  • Responsible for opening & closing of store daily

Qualifications

Who You Are

  • To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.
  • You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
  • You are achievement-oriented, motivated by performance and competition to be truly customer centric.


Why You’ll Love Working at H&M

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
  • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where you’re encouraged to be yourself at work
  • You will have access to a large global talent community, where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
  • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation: expected base salary range is $24.15 - $28.50 hourly**
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly


*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Average salary estimate

$54696 / YEARLY (est.)
min
max
$50112K
$59280K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Department Manager - Americana at Brand, H&M Group

Join H&M as a Department Manager at Americana at Brand and take the lead in creating a vibrant and inclusive culture that inspires collaboration and innovation within your team. As a Department Manager, you’ll support your colleagues in delivering exceptional customer experiences, ensuring that both operational and visual standards are met, and promoting a dynamic store atmosphere. You will analyze sales performance, devise strategies to optimize profit, and keep a keen eye on industry trends. Your daily routine will be a mix of ensuring customer satisfaction, mentoring your team, and managing inventory. Get ready to empower others through effective onboarding and performance management, while actively promoting our sustainable initiatives along the way. We believe in harnessing unique talents and diverse backgrounds—your role here is pivotal to fostering an environment where everyone feels valued and engaged. With a strong focus on customer loyalty, specifically regarding our Hello Member program, you'll be guiding your team to excel and engage our clientele meaningfully. You’re not just a manager; you’re a trendsetter who stays ahead of the fashion curve and shares that knowledge with your team to elevate their service standards. H&M values its employees and you’ll enjoy comprehensive benefits, a supportive work atmosphere, and the opportunity to express your individuality. This role promises personal and professional growth, all while being a part of a larger community committed to redefining fashion. Ready to embark on this exciting journey with H&M?

Frequently Asked Questions (FAQs) for Department Manager - Americana at Brand Role at H&M Group
What are the main responsibilities of a Department Manager at H&M?

As a Department Manager at H&M, your primary responsibilities include managing daily operations, leading your team, optimizing sales performance, and ensuring an excellent customer experience. You’ll work to foster a collaborative atmosphere while being responsible for visual merchandising, conducting performance evaluations, and implementing store strategies to enhance both profit and customer loyalty.

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What qualifications are required for a Department Manager position at H&M?

To be successful as a Department Manager at H&M, candidates should possess strong leadership qualities, excellent communication skills, and an analytical mindset. Experience in retail management and an awareness of fashion trends are essential. Additionally, a focus on results, customer service excellence, and the ability to develop and mentor a team are crucial qualifications for this role.

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How does the Department Manager role at H&M promote team development?

The Department Manager role at H&M is centered around team development and mentorship. You will be responsible for recruitment, onboarding, and ongoing performance management, including conducting evaluations and succession planning. This ensures your team can grow professionally, benefiting not only them but the store as a whole, as they are motivated to deliver top-notch customer service.

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What can I expect from the work environment as a Department Manager at H&M?

As a Department Manager at H&M, you can expect a dynamic and supportive work environment that values diversity and inclusion. You’ll collaborate with various departments, engage with customers, and lead your team to success while being part of a culture that celebrates individuality. H&M promotes career growth and ongoing training opportunities to help you thrive in your role.

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What benefits does H&M offer to its Department Managers?

H&M offers its Department Managers a comprehensive benefits package that includes health insurance, a retirement plan with company matching, generous paid leave programs, and employee discounts across all H&M Group brands. Additionally, H&M emphasizes employee wellbeing through wellness support programs, access to learning and development opportunities, and opportunities for professional growth within a diverse and inclusive company.

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Common Interview Questions for Department Manager - Americana at Brand
How do you plan to enhance the customer experience in the store?

To enhance the customer experience, I would focus on training my team on exceptional service standards, maintaining a visually appealing layout, and ensuring that we are attentive to customer needs. Actively seeking and implementing customer feedback will also be crucial in making continuous improvements.

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Describe a time you successfully led a team through a challenging situation.

In a previous role, I faced a situation where we were short-staffed due to unexpected absences during a peak season. I quickly organized team schedules and delegated tasks based on each person’s strengths, ultimately maintaining high efficiency and customer satisfaction despite the challenges.

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What strategies do you use to analyze sales performance?

I employ a range of analytical tools to assess sales performance, including tracking daily sales reports, comparing them to targets, and identifying trends over specific periods. This data-driven approach allows me to make informed decisions and implement necessary strategies to improve sales.

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How do you keep your team motivated during busy periods?

I believe in recognizing individual and team achievements, especially during busy times. Additionally, I encourage open communication, providing support and celebrating milestones, which creates a positive and motivated atmosphere, even during the busiest days.

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What approach do you take to keep up with fashion trends?

I make it a priority to follow industry news, engage with current fashion influencers, and regularly review competitor offerings. This keeps me well-informed, and I am also committed to sharing this knowledge with my team to enhance customer interactions.

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Can you explain how you handle conflict within your team?

I approach conflict resolution by first listening to the involved parties to fully understand the issue. Then, I facilitate an open dialogue where each person can express their viewpoints, aiming to reach a consensus or solution that acknowledges everyone’s concerns.

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How do you prioritize operational tasks in a retail setting?

I prioritize operational tasks by assessing their urgency and impact on both the customer experience and the team efficiency. I usually create a daily checklist, focusing on high-impact tasks first while ensuring that routine responsibilities are also addressed. This approach helps in maintaining a balanced workflow.

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What role does visual merchandising play in your management style?

Visual merchandising plays a crucial role in my management style as it directly impacts sales and customer engagement. I ensure that my team is trained in effective merchandising techniques and encourage them to maintain creativity while adhering to brand guidelines, which can enhance the overall shopping experience.

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Describe your method for training new employees.

I focus on a structured yet flexible training method that includes hands-on learning and shadowing experienced team members. I also ensure that training incorporates the company’s values and customer service standards, providing continual feedback to foster growth.

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What do you believe is the key to effective team communication?

Effective team communication relies on transparency and regular check-ins. I promote an open-door policy, ensuring team members feel comfortable sharing ideas or feedback, and I organize routine meetings to align everyone on goals and address any challenges we may face collectively.

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Inclusive & Diverse
Rise from Within
Mission Driven
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Take Risks
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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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Full-time, on-site
DATE POSTED
April 8, 2025

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