SUPV - RETAIL SPORTSBOOK
Overview
Under the direction of the Sportsbook Manager the incumbent will be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Sportsbook and its related products
Responsibilities
- Record wager requests from patrons and input them into the wagering system
- Manage a cash drawer for taking wagers and making payouts and reconcile this drawer
- Commit to detecting and advising customers at risk of potential responsible gaming issues
- Effectively communicate T’s & C’s to customers regarding wagering rules and policy’s
- Promote and educate patrons on the availability of all sports related products and wager types
- Supervise a team of Sportsbook Agents
- Reconciling cash drawers for Agents at the end of their shift
- Enforcing and interpreting internal controls and standard operating procedures
- Ensuring the retail Sportsbook operation always remains compliant with regulations
- Approving large wagers and paying out large wins
- Other duties as assigned.
Qualifications
- Must hold or be able to obtain a Casino Key Employee License from the NJ DGE
- Competent working knowledge of MS Office applications
- Advanced knowledge of online and/or brick and mortar casino and sports book operations not a requirement, but a plus!
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- The department operates 24 hours a day, 7 days a week; management expectation is that you must be able to work any shift including nights, weekends and holidays.
#indeedAC
WORK ENVIRONMENT:
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
DISCLAIMER:
This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
If you're passionate about the thrill of sports and providing top-notch customer service, becoming a SUPV - RETAIL SPORTSBOOK at our Atlantic City location might just be the perfect fit for you! Under the guidance of the Sportsbook Manager, you'll be powering a dynamic team aimed at exceeding customer satisfaction and enhancing the player experience. Your key responsibilities will include recording wager requests, managing cash drawers, and making prompt payouts. You'll also be instrumental in promoting responsible gaming by identifying patrons who may need assistance. Communication is key, as you'll need to convey our wagering terms and conditions clearly. As a supremely organized supervisor, you’ll lead a team of Sportsbook Agents, reining in the operational aspects like cash drawer reconciliation and ensuring we comply with all relevant regulations. Your role will not only require attention to detail but also a charismatic personality, as you'll be promoting our various sports products to our diverse clientele. Ideally, you'll have previous experience in a casino or sportsbook environment, but a willingness to learn and a commitment to excellent customer service is what truly counts. If you're excited about working in a fast-paced environment that operates around the clock, come join us in creating unforgettable experiences for sports enthusiasts all around Atlantic City!
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