Customer Service Representative-Clerical $18/hr.

As a Customer Service Representative at Harmar Mobility, your responsibilities include answering inquiries from customers and the public, checking daily voice mail for messages, entering warranty information into the Syspro system, and maintaining organized records. You'll be essential in providing information about the company’s activities and services, making sure that your interactions leave a positive impression. This role also entails performing various clerical tasks, such as operating calculators and computers to manage invoices, balance sheets, and other essential documents.

To apply for the Customer Service Representative role at Harmar Mobility, candidates should possess at least one year of experience in customer service. This experience should provide you with a solid understanding of customer and personal service principles, focusing on assessing customer needs, meeting quality standards, and evaluating satisfaction levels. Familiarity with clerical and administrative procedures, including proficiency in Microsoft Word and Excel, is also necessary to excel in this position.

Harmar Mobility is dedicated to supporting its team members and offers a compelling benefits package to Customer Service Representatives. Along with a competitive hourly wage of $18, employees can expect to enjoy excellent benefits that may include health and dental insurance, paid time off, and opportunities for professional development and growth within the organization. At Harmar, we prioritize employee well-being as part of our commitment to creating a supportive workplace.

Harmar Mobility actively fosters an inclusive and positive work environment through its Great Place to Work® Certification. The company prioritizes its culture and values, encouraging teamwork, communication, and support among colleagues. Harmar’s ethos of 'We Lift Lives' extends not only to customers but also to employees, ensuring that staff members feel valued, recognized, and motivated to contribute to the company's mission.

A successful Customer Service Representative at Harmar Mobility should possess strong communication and interpersonal skills, as well as a genuine passion for helping others. Attention to detail is crucial for managing inquiries and maintaining records accurately. Additionally, candidates should be proactive, adaptable, and skilled in handling various customer service scenarios. With a team-oriented mindset, a representative should align with Harmar’s commitment to creating accessibility for all.

In your response, highlight your relevant experience, focusing on specific roles where you provided excellent customer service. Discuss situations where you successfully resolved customer issues, met their needs, and improved satisfaction. Be sure to connect your experience back to the values of Harmar Mobility and their commitment to uplifting individuals through their products.

When answering this question, share a specific example that demonstrates your ability to stay calm and composed under pressure. Explain your approach, including listening actively, empathizing with the customer’s concerns, and finding a satisfactory resolution. Highlight your ability to remain professional and to seek support from your team when necessary.

Discuss any experience you have with customer service software or databases, particularly if you’ve used Syspro or similar systems. Mention your proficiency with Microsoft Office Suite, especially Word and Excel, as these tools are vital for the clerical aspects of the role. Emphasize your quick learning ability with new technologies.

Explain your strategy for managing multiple tasks efficiently. Share methods such as creating to-do lists, prioritizing urgent customer inquiries, and setting aside specific times to focus on paperwork. Demonstrating good time management skills is essential for the effectiveness of a Customer Service Representative.

Provide a detailed example where your actions led to an increase in customer satisfaction. Illustrate your problem-solving skills and how you went above and beyond to exceed customer expectations. Use metrics or feedback, if possible, to quantify your success in enhancing satisfaction.

Demonstrate your knowledge about Harmar Mobility by highlighting its mission, values, and the key products the company offers, such as wheelchair lifts and stair lifts. Discuss how these products positively impact individuals' mobility and access to their environments, reinforcing your alignment with the company's mission.

Discuss your passion for helping others and how satisfaction derived from solving customer issues motivates you. You can mention how a positive customer experience contributes to your job satisfaction and aligns with the mission of a company like Harmar Mobility, which focuses on uplifting lives through accessible solutions.

Share your openness to learning and how you would utilize available resources for training. Emphasize your willingness to seek mentorship and guidance from experienced team members to quickly adapt to the company culture and methods unique to Harmar Mobility. Highlight the importance of thorough training in providing exceptional customer service.

Explain your communication style, including techniques like active listening, avoiding jargon, and clarifying information to avoid misunderstandings. Share how adjusting your messaging for different audiences is important and how thoughtful communication fosters positive interactions, especially in a customer service role.

Discuss your perspective on feedback as an opportunity for growth. Provide an example of how you applied constructive criticism to improve your performance and adapt your approach in a customer service context. Emphasize the importance of being receptive to feedback to enhance personal and team effectiveness.