Resident Solutions Engineer (Full Remote)
Resident Solutions Engineer
About the team
The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.
What you’ll do (responsibilities)
As a Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey. This includes pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes. In this role you will be expected to:
- Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
- Exhibit Strong Communication Skills: You will influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills.
- Understand the Customer’s Journey: You will guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
- Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
- Contribute to Customer Success: You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
- Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
- Partner with Cross-Functional Teams: You will collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
- Provide Authoritative Guidance: You will offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
- Maintain Technology Expertise: You will establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.
What you’ll need (minimum qualifications)
- Experience: 4+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well.
- Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
- Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
- Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions.
- Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success.
- Travel: Ability to travel as needed, with domestic and occasional international travel required.
- Fluent Japanese language skill is a must.
- Business Proficiency level of English is preferred.
What's nice to have (preferred qualifications)
- Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
- Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
- Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement.”
Average salary estimate
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If you're passionate about tech and want to make a real impact, consider joining HashiCorp as a Resident Solutions Engineer! This exciting fully remote role in Japan puts you in the driver’s seat as you become the primary technical resource for our customers. You'll leverage your expertise to identify challenges and propose tailored solutions, acting as a trusted advisor throughout their journey. Collaborating with Sales Executives, you’ll engage in activities like pipeline creation and customer onboarding, ensuring our clients fully realize the value of their investments in HashiCorp solutions. Your strong communication skills will shine as you present technical demos and workshops, influencing key decisions and driving successful renewals. There’s an emphasis on building relationships and understanding the nuanced customer journey, which means you'll need to exhibit adept problem-solving abilities and collaborate effectively with cross-functional teams, including Engineering and Product Management. Plus, with a focus on DevOps, cloud technologies, and infrastructure architecture, you'll guide customers in adopting integrated, innovative solutions that drive their growth. If you have over four years of experience in a technical sales or pre-sales role, and you're fluent in Japanese, this is an incredible opportunity to shape customer success in a dynamic work environment! At HashiCorp, we value your growth as much as our customers'. Ready to join us and unlock the potential of technology together? We can’t wait to hear from you!
Our mission is simple: we’re building the infrastructure that enables innovation.
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