Development Administrator (Home Ownership)

As a Development Administrator (Home Ownership) at Havebury, you'll play an essential role in managing the sales program for both new and re-sale homes. Your responsibilities will include serving as the main point of contact for Home Ownership enquiries, responding to requests related to Shared Ownership and staircasing, and maintaining accurate property listings on our website. Additionally, you'll support the Home Ownership Advisors and coordinate all customer communications, ensuring a seamless experience throughout the sales process.

To be successful in the Development Administrator (Home Ownership) role at Havebury, you should possess a background in customer care or sales. Essential qualifications include experience with Microsoft Office applications, strong communication skills for engaging diverse audiences, and attention to detail. The ability to manage your time effectively and establish priorities with minimal supervision is also key.

At Havebury, the Development Administrator (Home Ownership) position comes with a host of attractive benefits. This includes a competitive salary of £26,482.00, annual leave starting at 28 days (plus bank holidays) with the potential to increase after three years, and flexible working arrangements. Moreover, there's a generous pension scheme, life assurance coverage, and an electric vehicle salary sacrifice scheme, among other perks designed to promote a healthy work-life balance.

Havebury emphasizes a healthy work-life balance for its employees, particularly in the Development Administrator (Home Ownership) position. The role supports hybrid working conditions, allowing you to work both from home and in the office. Additionally, Havebury offers significant annual leave benefits, enabling employees to buy, sell or carry over days, thus ensuring that staff can manage their personal commitments alongside professional responsibilities.

Applying for the Development Administrator (Home Ownership) position at Havebury is straightforward. We operate a no closing date policy, meaning that we evaluate candidates upon application. To ensure you're considered for this exciting role, we encourage you to complete and submit your application as soon as possible. Keep in mind that due to the nature of the role, a Basic Criminal Disclosure may be required upon a conditional offer.

In preparing to discuss your experience in customer care or sales, focus on specific roles where you engaged with clients and handled inquiries effectively. Highlight any metrics or achievements that demonstrate your success in these areas, such as improved customer satisfaction ratings or successful sales conversions. Tailoring your examples to reflect the responsibilities at Havebury will illustrate your suitability for the Development Administrator position.

When answering this question, emphasize your organizational skills and how you determine priority based on deadlines or customer needs. You might explain a specific strategy you use, like maintaining a task list or using project management software that aligns with the responsibilities of the Development Administrator at Havebury. Providing instances where you successfully managed various tasks will strengthen your response.

Addressing a challenging customer inquiry requires patience and a solution-oriented mindset. When you respond, describe how you would actively listen to the customer, empathize with their concerns, and work collaboratively to find a resolution. Mention any techniques you have used to de-escalate situations and ensure that the customer feels heard and valued, which aligns perfectly with the customer-centric values of Havebury.

Here, highlight your familiarity with tools that are closely linked to the Development Administrator's duties. Discuss your experience with Customer Relationship Management (CRM) systems and Microsoft's Office suite, particularly focusing on how you've used these tools to enhance customer interaction or sales efficiency. Providing real-world examples of how these tools have improved your workflow will showcase your readiness for the role at Havebury.

To keep updated on property availability, elaborate on the systems you would use to track listings and manage timely updates. Discuss your strategy for regularly reviewing market conditions, collaborating with colleagues, and ensuring that information shared with customers is accurate and current. Providing insights into your proactive approach to communication aligns with the expectations for the Development Administrator position at Havebury.

In answering this question, share techniques you use to maintain high accuracy levels, such as double-checking your work, using checklists, or setting aside dedicated time to review important documents. Illustrate with examples of how your attention to detail has positively impacted your previous roles, making you a strong fit for the precise requirements of the Development Administrator position at Havebury.

When discussing important qualities for a Development Administrator, emphasize communication skills, organization, and customer empathy. Explain how these qualities facilitate effective interactions with clients and ensure smooth processes throughout the sales journey. Align your answers with Havebury's mission and values, emphasizing how your personal approach matches their community-focused ethos.

Managing a high volume of inquiries effectively involves a blend of prioritization, efficiency, and communication. Discuss systems you've employed in past roles, such as dedicating specific times to check emails, using automated responses for common queries, or employing a ticketing system. Provide insights into how you structure your follow-ups to maintain engagement with potential customers, which is pivotal for success as a Development Administrator at Havebury.

When discussing marketing strategies for promoting Havebury's homes, consider outlining a mix of digital outreach, direct engagement, and community involvement. Mention tactics like social media promotions, virtual tours, or partnerships with local agencies. Consider reflecting on your past experiences in similar roles where you successfully marketed properties, demonstrating your creative approach to enhancing visibility and attracting prospective buyers.

In answering this question, convey your enthusiasm for the role and your alignment with Havebury's mission and community values. Discuss specific aspects of the job description that resonate with you, such as the focus on customer satisfaction or the commitment to developing sustainable housing solutions. Personal stories or motivations related to community service or housing initiatives can underline your genuine interest in contributing to Havebury's objectives.