Health Home Care Manager

The Health Home Care Manager at Helio Health, Inc. is tasked with delivering comprehensive care management and service coordination for Health Home enrollees and eligible Medicaid members. This role includes outreach, conducting screenings, and developing person-centered care plans that address medical, behavioral health, and social service needs.

To qualify for the Health Home Care Manager position at Helio Health, Inc., candidates should possess a Bachelor's degree in Human Services, Forensic Psychology, Public Health, or a related field. Additionally, two years of experience in working with individuals facing mental health, substance use, or co-occurring disorders is required.

As a Health Home Care Manager at Helio Health, Inc., your responsibilities will include conducting outreach and eligibility screenings, crafting comprehensive person-centered plans, coordinating services across various locations, providing health education, and ensuring that treatement plans are monitored and followed up effectively.

Helio Health, Inc. offers a competitive salary for the Health Home Care Manager role, ranging from $24.00 - $25.00 per hour, along with a potential Sign-On incentive of up to $1,500. Employees enjoy a comprehensive benefits package that includes health, dental, and vision insurance, paid vacation, holidays, and a 401(k) plan with a company match.

Working at Helio Health, Inc. as a Health Home Care Manager offers a supportive and engaging environment where diversity is valued. The focus is on delivering high-quality health services through a collaborative approach, ensuring that both staff and clients thrive in a respectful and inclusive setting.

Engaging clients effectively requires a personalized approach. Emphasize your skills in relationship-building and active listening, and discuss how you would create a trusting environment to encourage open communication and collaboration in developing care plans.

To manage multiple care plans efficiently, discuss your use of organizational tools like digital calendars and task management software. Mention regular review schedules for each client’s plan and how you prioritize tasks based on the urgency of needs and appointments.

Share specific examples that highlight your understanding of the complexities of co-occurring disorders and emphasize your collaborative approach with mental health professionals, substance use counselors, and family support systems to ensure holistic care.

Illustrate your ability to work with clients by sharing a detailed example of a person-centered care plan. Emphasize how you involved the client in decision-making, addressed their specific needs, and monitored progress for continuous improvement.

Discuss your conflict-resolution skills, emphasizing patience, empathy, and active listening. Provide an example where you turned a challenging situation into a positive outcome through effective communication and problem-solving techniques.

Talk about professional development initiatives you participate in, such as workshops, industry conferences, and online courses. Highlight the importance of continuous learning to improve your effectiveness as a Health Home Care Manager.

Explain your approach to tracking progress, which might include using specific metrics and obtaining feedback from clients and their families. Stress the importance of adaptability in care plans based on ongoing evaluations.

Discuss how effective communication is key to fostering trust and collaboration between clients, their families, and other healthcare providers. Share examples where clear communication led to improved client outcomes.

Talk about your familiarity with relevant regulations and standards, and discuss the processes you follow to ensure all care management practices are compliant. Mention ongoing training and audits as part of your commitment to quality assurance.

Share your passion for helping individuals access necessary health resources and support. Explain how making a positive impact on people’s lives and promoting their overall well-being drives your commitment to this field.