Clinical Customer Success Executive (Vancouver, B.C.)

The Clinical Customer Success Executive at Hippocratic AI plays a pivotal role in bridging clinical expertise with client success. Responsibilities include building strong relationships with healthcare professionals, leading product implementations tailored to nursing workflows, and training staff to utilize AI solutions effectively. Additionally, identifying workflow improvement opportunities and collaborating with internal teams to enhance user experiences are crucial aspects of this role. Your insight directly contributes to measurable patient care outcomes.

To be successful as a Clinical Customer Success Executive at Hippocratic AI, a minimum of 5 years of clinical experience is required, alongside proven expertise in customer success or account management. A strong understanding of healthcare industry regulations and clinical workflows is essential, as well as the ability to collaborate with diverse teams in a startup environment. Ideally, candidates will also possess an active Registered Nurse (RN) license.

Yes, the Clinical Customer Success Executive position at Hippocratic AI involves extensive travel to healthcare facilities for on-site support and training. This travel is crucial for building strong relationships and ensuring that nursing staff can effectively implement AI solutions. While the role is primarily remote, being local to healthcare facilities in the Vancouver area will help facilitate seamless interactions.

Training is a core component of the Clinical Customer Success Executive role at Hippocratic AI. You will conduct hands-on training sessions for nursing teams and healthcare staff, ensuring they fully understand how to implement and utilize AI solutions in their daily workflows. This proactive approach not only boosts adoption rates but also promotes better patient care outcomes through effective use of technology.

At Hippocratic AI, success for the Clinical Customer Success Executive is measured through various metrics, including patient care outcomes, team adoption rates of AI solutions, and overall operational efficiencies. Establishing clear KPIs allows you to track progress and make informed adjustments, ensuring that healthcare facilities can maximize the benefits of Hippocratic AI’s innovative technology.

When answering this question, highlight specific instances where you've successfully developed partnerships with nursing staff, healthcare administrators, or other stakeholders. Discuss your communication strategies and how you maintain those relationships over time.

Illustrate your ability to simplify complex concepts, using examples from past experiences where you’ve educated non-technical users. Stress the importance of patience and tailored training methods to suit different learning styles.

Discuss specific project management methodologies you prefer, such as agile or waterfall. Emphasize your organizational skills, ability to prioritize tasks, and how you communicate progress and challenges to stakeholders.

Explain your strategy for actively listening to client concerns, providing factual information about the benefits of AI, and offering tailored solutions that ease their transition. Highlight how you ensure ongoing support.

Demonstrate your knowledge of key regulations, such as HIPAA, and discuss how compliance impacts nursing workflows and patient care. Share examples of how you’ve ensured adherence to standards in past roles.

Share a specific example where you identified inefficiencies and implemented processes that enhanced workflow. Highlight your analytical skills and collaboration with nursing teams to achieve these improvements.

Mention any specific resources you utilize, such as journals, conferences, or professional networks. Convey your commitment to lifelong learning and sharing knowledge with your peers.

Emphasize the importance of soliciting and acting on client feedback. Discuss how you implement changes based on feedback to improve health outcomes and foster long-term relationships.

Share techniques for addressing client dissatisfaction, such as active listening, empathy, and proactive problem-solving. Provide a thoughtful example to illustrate your conflict resolution skills.

Express your passion for improving healthcare and your enthusiasm for working with cutting-edge technology. Highlight how Hippocratic AI's mission aligns with your professional goals and values.