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Account Manager

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Account Manager is responsible for cultivating and maintaining strong relationships with a portfolio of clients. This role involves being the primary point of contact for clients, ensuring their satisfaction, and driving account growth. The ideal candidate will possess exceptional account management skills and a proven ability to build lasting relationships.

Responsibilities

  • Develop and maintain strong relationships with assigned clients, including coordination across different time zones.
  • Serves as the primary point of contact for client inquiries and requests.
  • Possesses an in depth understanding of their clients’ markets and their industries
  • Prepare quarterly and annual business reviews and multiple year account plans for each account based on short, mid, and long-range plans. Provides statistical usage reports for regular client meetings
  • Negotiates pricing and implementation and prepares proposals for offering additional products and services (up-sells products and services)
  • Drive incremental revenue growth through offering and selling product solutions, with new business units, divisions, and client vendors both direct and indirect.

Qualifications

  • 3+ Years experience in account management or sales.
  • Strong interpersonal and communication skills.
  • Must be proficient in Word, Excel and PowerPoint
  • Ability to build rapport and trust with clients.
  • Excellent organizational and time management skills.
  • Problem-solving and decision-making abilities.
  • Attention to detail and accuracy.

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical• Dental• Vision• Paid Life/AD&D Insurance• Voluntary Life Insurance• Short- & Long-Term Disability• Flexible Spending Accounts• 401K• Generous Vacation and Sick Program• 10 Paid Holidays• Education Assistance Program• Business Casual Attire• Generous Referral Program• Employee Discounts and Rewards• And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Manager, HireRight

Join the HireRight team as an Account Manager in Nashville, where your skills in client relations will shine! In this role, you’ll be responsible for building and nurturing strong relationships with a diverse portfolio of clients, ensuring their satisfaction and driving account growth. You’ll be the go-to resource for clients, expertly managing inquiries and requests while developing a deep understanding of their unique markets and industries. With your experience in account management or sales, you will prepare quarterly business reviews and strategic account plans, demonstrating your keen ability to present statistical usage reports effectively. Your knack for negotiation will shine as you prepare proposals for additional products and services, driving revenue growth through innovative solutions. We believe in providing a fantastic candidate experience, and we expect you to embody this philosophy in every interaction you have. Join us, and together we’ll make a significant impact in the world of background screening and workforce solutions!

Frequently Asked Questions (FAQs) for Account Manager Role at HireRight
What are the responsibilities of an Account Manager at HireRight?

An Account Manager at HireRight is tasked with cultivating relationships with clients, serving as their primary contact for inquiries, and preparing business reviews. This role emphasizes driving account growth and requires a comprehensive understanding of clients' industries to provide tailored solutions.

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What qualifications do I need to become an Account Manager at HireRight?

To qualify for the Account Manager position at HireRight, you should have at least 3 years of experience in account management or sales, strong communication skills, proficiency in Word, Excel, and PowerPoint, and a knack for building trust with clients while demonstrating excellent organizational abilities.

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How does an Account Manager at HireRight drive revenue growth?

An Account Manager at HireRight drives revenue growth by up-selling additional products and services to existing clients, identifying new business opportunities, and maintaining close contact with clients to understand their evolving needs and market dynamics.

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What types of clients will I work with as an Account Manager at HireRight?

As an Account Manager at HireRight, you'll work with a diverse range of clients from various industries, ensuring tailored background screening solutions that align with their unique business requirements and improving their hiring processes.

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What benefits does HireRight offer to its Account Managers?

HireRight offers a comprehensive benefits package to its Account Managers, including medical, dental, vision coverage, retirement plans, paid vacation, sick days, and much more, ensuring that you’re well taken care of while you contribute to the company’s success.

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Common Interview Questions for Account Manager
How do you prioritize your tasks as an Account Manager?

To prioritize tasks effectively, focus on client needs, deadlines, and project impact. Use tools like task lists or project management software to keep track of urgent requests and ensure timely responses.

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Can you describe a time when you turned around a challenging client relationship?

Share a specific example where you took the initiative to address client concerns, actively listened to their feedback, and implemented solutions that led to improved satisfaction and trust.

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What strategies do you use for client retention?

Employ personalized communication, regular check-ins, and value-added proposals. Show clients you understand their evolving needs and provide solutions that enhance their satisfaction and loyalty.

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How do you handle conflicts with clients?

Approach conflicts with empathy and professionalism. Listen to the client’s concerns, acknowledge their feelings, and work collaboratively to find an acceptable solution that addresses their needs.

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What is your experience with negotiating contracts?

Discuss your approach to negotiation, highlighting successful instances where you balanced company interests with client satisfaction, leading to mutually beneficial agreements.

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How do you stay informed about industry trends relevant to your clients?

Regularly engage with industry publications, attend webinars, and build networks with peers. Keeping up-to-date helps to provide informed recommendations to clients.

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Describe how you prepare for quarterly business reviews.

I analyze client performance data, assess alignment with their strategic goals, and identify areas for growth. I then craft a compelling narrative that highlights successes and future opportunities.

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How do you measure the success of your accounts?

By setting clear KPIs related to client engagement, renewal rates, and up-sell success. Regular tracking helps in adjusting strategies to ensure ongoing account health.

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What are the key elements of a successful account plan?

A successful account plan includes understanding client goals, outlining specific actions to achieve growth, scheduling regular reviews, and identifying performance metrics for assessment.

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What role does teamwork play in your work as an Account Manager?

Teamwork is essential when collaborating with cross-functional teams to meet client needs. Open communication and shared goals help ensure that all client interactions are seamless and effective.

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DATE POSTED
March 29, 2025

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