Dynamics 365 CE Pre-sales Architect

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.

Our capabilities include Dynamics 365, Power Platform and Azure including CRM, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.

Be part of our Hitachi family
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don´t take our word for it – Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk)

What to expect, your benefits
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentori

Join Hitachi Solutions’ dynamic Pre-Sales team and become a key player in delivering innovative business solutions. We are looking for an experienced Dynamics 365 CRM (Customer Engagement) Pre-Sales Architect. This is an exciting opportunity to contribute to our growth and make a meaningful impact on our customers.

Key Responsibilities

Pre-Sales Leadership

• Work alongside the Commercial Lead to qualify opportunities and define the engagement approach.

• Lead pre-sales technical/functional support activities for prospective and existing customers, ensuring alignment with business objectives.

• Own and drive all aspects of the pre-sales process, collaborating with teams across Hitachi Solutions.

• Develop solution visions for complex enterprise-level sales opportunities.

Microsoft Expertise

• Provide specialist knowledge and advice on applying Microsoft Dynamics 365 Customer Engagement (CRM) to various business contexts.

• Deliver compelling presentations and demonstrations of Dynamics 365 Sales, Customer Service, Marketing, Field Service, and Power Platform capabilities, tailored to customer needs.

• Act as a Microsoft Evangelist, helping customers and internal teams understand the value of Microsoft technology in solving business challenges.

Customer Engagements

• Build strong, trust-based relationships with customers, instilling confidence in our solutions.

• Work closely with customers to understand their strategic objectives, key challenges, and program requirements.

• Develop and articulate solution visions leveraging Dynamics 365 CE, Power Platform, AI-driven insights, and industry accelerators.

• Align solutions with Hitachi Solutions’ best practices, including User-Centered Design (UCD) and Change Adoption strategies.

Knowledge Transfer and Collaboration

• Partner with internal teams to develop solution visions that align with customer objectives and are commercially viable.

• Identify and document customer success stories to demonstrate our expertise to future clients.

• Ensure seamless knowledge transfer from pre-sales to consulting/delivery teams.

• Support Sales and Marketing by contributing to sales strategies, go-to-market initiatives, and marketing content.

Proposal and Presentation

• Develop high-quality bids and proposals for prospective customers.

• Deliver compelling customer presentations that clearly communicate our solution vision and expertise.

• Support the development of marketing collateral and assist in marketing campaigns.

• Deep functional knowledge of Microsoft Dynamics 365 Customer Engagement (CRM) solutions & integrations.

• Experience in Pre-Sales, Solution Architecture, or Consultancy with a focus on Dynamics 365 CE.

• Strong ability to craft effective and innovative solutions to complex business problems.

• Proven experience in preparing and delivering proposals, responses, and presentations.

• Demonstrable Programme-level Solution Architect experience.

• Expertise in Solution and Integration Design, including Power Platform components (Power Apps, Power Automate, Power BI).

• Relevant Microsoft certifications (e.g., MB-210, MB-220, MB-230, MB-240, PL-200, PL-400) are highly desirable.

• Ability to multitask, prioritise, and manage multiple engagements effectively.

• Excellent interpersonal, documentation, and communication skills.

• Strong attention to detail and commitment to delivering high-quality work.

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future.  For more information please refer to our Privacy Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.