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Broker Relationship Manager - job 1 of 2

Become a part of our caring community and help us put health first
 

The Broker Relationship Manager develops and maintains relationships with small and medium-sized accounts. The Broker Relationship Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Broker Relationship Manager focuses on personal sales targets and troubleshoots specific customer problems. Meets targets through cultivation of new client relationships and development of productive relationships with existing clients. Prepares sales presentations, contracts, and proposals subject to review by supervisor. May participate in special projects/programs as assigned, such as training or communication sessions within or outside of the company. Maximizes revenues from sales of the organization's products and/or services through a base of reseller partners in specific assigned channels and/or vertical markets. Locates, evaluates, and recruits potential channel partners, including systems integrators, value-added resellers (VARs), distributors, dealers, or retailers. Supports partners throughout the sales process in all sales-oriented activities, including marketing, advertising, sales promotions, and training to achieve revenue targets. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.


Use your skills to make an impact
 

Required Qualifications

  • You must possess an active FL resident Health insurance license OR willing AND able to obtain one within 90 days of hire.
  • 5+ years of experience in the Medicare industry with a focus on management OR leadership (formal or informal).
  • Strong organizational, interpersonal, communication and presentation skills   
  • Ability to lead and train a team of sales associates, utilize technology tools and build and maintain relationships with communities and medical providers.
  • High level of self-motivation and the ability to accomplish goals independently
  • Prior sales experience in the health solutions industry
  • Prior experience with laptop computers, cell phones and the ability to navigate mobile apps. This also includes knowledge of Microsoft Word, Excel, Outlook and Power Point 
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences  
  • This position requires approximately 50% or more travel with some overnight stays
  • This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.  We will also run a Motor Vehicle Report for this position.  
  • Applicants must be located in one of the following counties IN GULF COAST FLORIDA: CHARLOTTE, COLLIER, DESOTO, OR LEE

Preferred Qualifications

  • Bachelor's Degree
  • Bilingual with the ability to speak, read and write in both English and an additional language (Chinese, Korean, OR Spanish) without limitations or assistance.

Additional Information

  • To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

    At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
    Satellite, cellular and microwave connection can be used only if approved by leadership
    Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
    Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
    Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

     

  • As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.  If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert:  Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

    Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

    Scheduled Weekly Hours

    40

    Pay Range

    The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


     

    $70,000 - $95,500 per year


     

    This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

    Description of Benefits

    Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


    About us
     

    Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.


    Equal Opportunity Employer

    It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

    Humana Glassdoor Company Review
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    CEO of Humana
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    Jim Rechtin
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    Average salary estimate

    $82750 / YEARLY (est.)
    min
    max
    $70000K
    $95500K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Broker Relationship Manager, Humana

    As a Broker Relationship Manager at Humana, you'll play a vital role in fostering and maintaining relationships with small to medium-sized accounts, all from the comfort of your home in sunny Florida. This isn’t just a job; it’s a chance to embed yourself in a caring community that prioritizes health first. Your work will focus on actively developing client connections—both new and existing—as you artfully prepare sales presentations, grow your network, and navigate complex challenges. With over five years of experience in the Medicare industry, your insight will be crucial in maximizing revenues from our base of reseller partners. You’ll partner with systems integrators, value-added resellers, and more, using your strong interpersonal skills to guide clients through the sales process. Your days will be filled with dynamic activities, whether you're training sales associates, collaborating on marketing strategies, or influencing the department's overall direction. Also essential is your ability to solve issues independently and lead your team with confidence. This role requires a valid Florida resident Health insurance license and a level of self-motivation like no other. Not to mention, expect about 50% travel—there’s a world out there waiting for you to help navigate it! Join us, and use your skills to truly make an impact in the health solutions field. Together, we can bring forth a better quality of life for countless people.

    Frequently Asked Questions (FAQs) for Broker Relationship Manager Role at Humana
    What qualifications do I need to become a Broker Relationship Manager at Humana?

    To become a Broker Relationship Manager at Humana, you need to possess an active Florida resident Health insurance license or have the ability to obtain one within 90 days of hire. Additionally, you should have over five years of experience in the Medicare industry with a focus on management or leadership. Strong organizational and communication skills, alongside the ability to lead a team, are essential.

    Join Rise to see the full answer
    What are the main responsibilities of a Broker Relationship Manager at Humana?

    As a Broker Relationship Manager at Humana, your primary responsibilities include developing and maintaining relationships with accounts, preparing sales presentations, and troubleshooting customer issues. You will also recruit potential channel partners, support them during the sales process, and work on special projects assigned by your supervisor.

    Join Rise to see the full answer
    How important is travel for the Broker Relationship Manager role at Humana?

    Travel is quite significant for the Broker Relationship Manager at Humana. Expect to travel approximately 50% of the time, sometimes requiring overnight stays. This travel is integral to building and nurturing relationships with partners and clients across Gulf Coast Florida.

    Join Rise to see the full answer
    What skills are essential for success as a Broker Relationship Manager at Humana?

    Key skills for successfully performing as a Broker Relationship Manager at Humana include strong sales and presentation abilities, excellent communication and interpersonal skills, organizational prowess, and a high level of self-motivation. Familiarity with technology tools and the ability to build relationships within the medical community are also critical.

    Join Rise to see the full answer
    How does Humana support the professional development of Broker Relationship Managers?

    Humana values professional development and encourages Broker Relationship Managers to participate in various training and communication sessions. These opportunities extend to projects that enhance skills and contribute to your career growth within the company.

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    Common Interview Questions for Broker Relationship Manager
    Can you describe your experience in the Medicare industry as it relates to the Broker Relationship Manager role?

    When answering this question, highlight your specific experiences managing accounts, leading a team, or developing sales strategies within the Medicare sector. Discuss particular outcomes from your previous roles that demonstrate your capability in meeting targets and building relationships.

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    How do you approach building relationships with clients and keeping them engaged?

    In your response, emphasize your interpersonal skills and the strategies you employ to engage clients over time. Talk about the importance of regular communication, understanding client needs, and developing personalized strategies to foster a lasting partnership.

    Join Rise to see the full answer
    What sales techniques have you found most effective in the health solutions industry?

    Share specific techniques or approaches to selling in the health solutions industry that have worked well for you. Use metrics or examples to demonstrate how these techniques resulted in successful partnerships or sales growth.

    Join Rise to see the full answer
    How do you handle complex problems or conflicts when dealing with clients?

    Describe your problem-solving process, focusing on analytical thinking, empathy, and effective communication. Give an example of a challenging situation you navigated successfully, emphasizing the positive outcome.

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    What role does teamwork play in your success as a Broker Relationship Manager?

    Discuss your ability to collaborate with team members to achieve common goals. Share examples where teamwork led to addressing client needs effectively or completing a project successfully, showcasing how teamwork amplifies individual effort.

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    How do you prioritize your workload when dealing with multiple clients?

    Highlight your organizational skills and time management strategies. Explain how you determine priorities based on client needs, urgency, and potential revenue impact, along with tools or methods you use to stay on track.

    Join Rise to see the full answer
    Can you give an example of how you have influenced a team’s strategy?

    Provide a specific instance where you contributed to shaping a team's direction or approach, emphasizing your analytical skills and persuasive strategies that led to positive outcomes for the company.

    Join Rise to see the full answer
    How do you stay informed about industry changes and trends relevant to the Medicare market?

    Discuss your methods for keeping up-to-date, such as attending industry conferences, joining relevant professional organizations, or reading industry publications. Highlight how this knowledge enhances your effectiveness in the role.

    Join Rise to see the full answer
    What tools do you use to track sales progress and client relationships?

    Mention any CRM software or other tools you utilize to manage client interactions and track sales progress. Explain how these tools help you stay organized and enhance client communication.

    Join Rise to see the full answer
    Why do you want to work as a Broker Relationship Manager at Humana?

    In responding to this question, express your passion for the health solutions industry, align your values with Humana's commitment to putting health first, and discuss how the position fits your career goals and expertise.

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    Since 1961, Humana has been committed to helping people live healthy and happy. Our approach is simple—offer personalized care from people who care. We do this by listening to our members and creating solutions to help them reach the best version ...

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    DATE POSTED
    April 4, 2025

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