Patient Services Coordinator-LPN, Home Health
Become a part of our caring community and help us put health first
The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
- Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
- Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
- Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
- Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
- Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
- Completes requested schedules for all add-ons and applicable orders:
- Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
- Schedules TIF OASIS collection visits and deletes remaining schedule.
- Reschedules declined or missed (if appropriate) visits.
- Processes reassigned and rescheduled visits.
- Ensures supervisory visits are scheduled.
- Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
- Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
- Verifies visit paper notes in scheduling console as needed.
- Assists with internal transfer of patients between branch offices.
- If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
- If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
- Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices
- Have at least 1 year of home health experience.
- Prior packet review / QI experience preferred.
- Coding certification is preferred.
- Must possess a valid state driver’s license and automobile liability insurance.
- Must be currently licensed in the State of employment if applicable.
- Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
If you’re looking to become a vital part of our caring community, consider the role of Patient Services Coordinator-LPN at CenterWell Home Health in Lake Mary, FL! In this engaging position, you will coordinate visits while communicating closely with patients, physicians, and our amazing field staff to ensure seamless care delivery for those we serve. Your day-to-day tasks will include managing schedules, handling unexpected changes (like sick calls), and updating our agent availability to keep our operations running smoothly. You'll also play a critical role in infection control protocols and assist during busy times, including lunches and case conferences. Moreover, you will maintain client hospitalization logs and work closely with our team to ensure our patients' needs are consistently met. If you have at least a year of home health experience and possess a valid nursing license, this could be your perfect opportunity! CenterWell Home Health emphasizes whole-person care, meaning you will collaborate with a wide range of skilled professionals to help our patients regain their independence and lead healthier lives. We're committed to your well-being too, with a robust benefits package and opportunities for professional growth. Join us in making a meaningful impact on the lives of our patients and their families!
As a Field Care Manager Nurse, you'll play a crucial role in guiding members towards optimal health in a supportive work environment.
Join Humana as a Fraud and Waste Investigator to help combat healthcare fraud and enhance consumer experiences remotely.
Domino's is seeking enthusiastic Delivery Drivers to support our commitment to exceptional customer service in Miami.
Join Spectra Gutter Systems as a Customer Service Specialist, where you'll be pivotal in ensuring customer satisfaction and building lasting relationships.
Join Cardinal Health in a remote role as a Performance Monitoring Coordinator, helping ensure patients receive the care they need.
Join Sanity.io as a Senior Content Operations Specialist to help enterprise customers optimize their content workflows and strategies.
Join Suburban Subaru of Troy as an Automotive Express Technician and contribute to a positive customer experience in vehicle maintenance.
Join Wavenet as an M365 Administrator and play a pivotal role in delivering exceptional IT support and customer experiences.
Become a part of Scenthound's mission to redefine dog grooming while growing your career in a supportive, dog-loving environment.
Join Giving Home to provide compassionate care as a Home Health Aide (HHA) or Certified Nursing Assistant (CNA) for patients in their homes.
Since 1961, Humana has been committed to helping people live healthy and happy. Our approach is simple—offer personalized care from people who care. We do this by listening to our members and creating solutions to help them reach the best version ...
389 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
