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Branch Manager - Newcomerstown, OH

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program.

Duties & Responsibilities:

  • Managing portfolio of high value consumer and business customers. Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch.
  • Leading team to provide excellent customer service and effectively resolve customer issues.
  • Leveraging available tools and technology to identify and present sales and service opportunities.
  • Maintaining knowledge and educates team on all products, services, technology and policies.
  • Maintaining active involvement in the community, and develops key business and community relationships.
  • Developing key internal partnerships to drive business in market area.
  • Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington’s culture.
  • Garnering resources required to support team.
  • Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
  • Understanding branch sales, service, operations and financial performance.
  • Demonstrating acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication and presentation.
  • Performing other duties as assigned.

Basic Qualifications:

  • High School Diploma or GED and minimum of 1 year or more in a goal driven retail sales leadership role or a Bachelor's Degree.

Preferred Qualifications:

  • Bachelor's Degree and previous management experience.
  • Ability to understand, drive, and lead branch sales, service, operations and financial performance within the branch and digital channels. 
  • Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching and colleague development and presentation skills.
  • Excellent verbal and written communication skills.
  • Comfort with technology such as mobile services and online banking services.
  • Knowledge of consumer and business deposit products.
  • Ability to develop, influence, inspire and motivate colleagues to increase retention.


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Average salary estimate

$65000 / YEARLY (est.)
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$50000K
$80000K

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What You Should Know About Branch Manager - Newcomerstown, OH, Huntington

Are you ready to take your career to the next level? As the Branch Manager at Huntington in Newcomerstown, OH, you will be at the heart of our mission to help customers achieve their financial goals. In this dynamic role, you will oversee all aspects of the branch’s sales, service, and operations. Your leadership will drive a culture of excellence and teamwork, empowering employees to excel while also actively engaging with the community to foster relationships. You’ll be responsible for managing a diverse portfolio of high-value consumer and business customers, ensuring they receive exceptional service. Your goal is to not only meet but exceed budgeted production targets while developing a strong referral network both within and outside the bank. To succeed, you’ll leverage technology to identify sales opportunities and maintain an in-depth knowledge of our product and service offerings. If you have a passion for coaching and leading teams, possess a solid understanding of banking and financial services, and thrive in a fast-paced environment, we’d love for you to apply and become a vital part of Huntington’s tradition of excellence. Join us and help us build a brighter future for our customers and communities!

Frequently Asked Questions (FAQs) for Branch Manager - Newcomerstown, OH Role at Huntington
What are the primary responsibilities of a Branch Manager at Huntington in Newcomerstown, OH?

As a Branch Manager at Huntington in Newcomerstown, OH, your primary responsibilities include overseeing the branch’s sales, service, and operations. You will manage a portfolio of high-value consumers and business clients, drive business development, lead your team in achieving production goals, and foster strong community relationships. You are also expected to coach the team on service excellence, maintain comprehensive knowledge of products, and ensure proper adherence to banking policies and procedures.

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What qualifications are necessary to apply for the Branch Manager position at Huntington in Newcomerstown, OH?

To qualify for the Branch Manager position at Huntington in Newcomerstown, OH, candidates should possess at least a high school diploma or GED, along with a minimum of one year in a goal-driven retail sales leadership role or a Bachelor’s degree. Preferred qualifications include previous management experience and familiarity with banking and financial services, as well as excellent verbal and written communication skills.

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How does the Branch Manager at Huntington enhance customer satisfaction?

The Branch Manager at Huntington enhances customer satisfaction by leading their team to deliver exceptional service and effectively resolve customer issues. By actively engaging with high-value customers and utilizing tools to identify sales opportunities, the Branch Manager fosters deep customer relationships, ensuring that their needs are met efficiently and effectively.

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What role does community involvement play in the Branch Manager position at Huntington in Newcomerstown, OH?

Community involvement is crucial for the Branch Manager at Huntington in Newcomerstown, OH. This role includes maintaining active participation in the community to develop key business relationships. Building these connections allows the Branch Manager to better understand community needs and directly improve customer outreach efforts within the branch.

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Can the Branch Manager at Huntington in Newcomerstown, OH, expect career advancement opportunities?

Yes, the Branch Manager at Huntington in Newcomerstown, OH, can expect numerous career advancement opportunities. By successfully managing branch operations and demonstrating leadership capabilities, you’ll position yourself for upward mobility within the bank, potentially moving into higher management roles or different divisions within Huntington.

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Common Interview Questions for Branch Manager - Newcomerstown, OH
Can you describe your leadership style as a Branch Manager?

When discussing your leadership style, focus on how you empower your team, foster collaboration, and create a positive work environment. Use examples of how you've motivated team members to achieve goals, emphasizing your commitment to their professional development.

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How do you ensure exceptional customer service at your branch?

In your answer, highlight specific strategies you've implemented to enhance customer experiences, such as regular training for your team, soliciting customer feedback, and creating a culture where customer issues are prioritized and resolved promptly.

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What techniques do you use to drive sales and meet production goals?

Discuss your approaches to identifying sales opportunities, setting clear goals for the team, and using incentives to motivate staff. Examples of successful marketing campaigns or community events that drove sales could strengthen your response.

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How do you handle conflicts within your branch team?

Talk about your conflict resolution strategies, emphasizing the importance of communication, understanding different perspectives, and working towards win-win solutions. Provide an example of a past conflict that you successfully resolved.

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Describe how you would engage with the community as a Branch Manager.

Share your ideas for community engagement, such as organizing local events, participating in charity initiatives, or building partnerships with local businesses. Illustrate your understanding of how these connections can bolster the branch's reputation and customer loyalty.

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What experience do you have with financial products and services?

Talk about your background in banking or related fields, highlighting specific products and services you’re knowledgeable about. Share how you stay up-to-date with industry trends to provide informed guidance to your team and customers.

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How do you track and assess branch performance metrics?

Explain how you utilize various metrics to evaluate branch performance effectively. Highlight tools and reporting processes you've used in the past, and discuss how you analyze data to inform strategies for improvement.

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What role does technology play in your management approach?

Discuss your familiarity with banking technology and how you leverage tools to enhance operations and customer service. Provide examples of technology integrations that you’ve implemented that resulted in improved efficiency.

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How do you manage and develop your team?

Focus on your approach to team development, such as providing opportunities for training, conducting regular performance reviews, and encouraging open communication. Highlight specific instances where you've helped colleagues grow in their roles.

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Can you provide an example of a time you successfully increased customer satisfaction?

Detail a specific situation where your initiatives led to a measurable increase in customer satisfaction, explaining the steps you took, the challenges you faced, and the outcome achieved. Use metrics when possible to quantify your success.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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