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Mia Italian Clerk - job 4 of 5

Additional Considerations (if any):

Night & Weekend Shifts Required

-

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Mia Italian Express Clerk

Department: Mia Italian Express

FLSA: Non-Exempt

General Function

As a Mia Italian Clerk, this position will be responsible for taking orders from customers over the telephones or counter. Orders and receives products requested by the department manager. Checks to make sure orders are correct. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Mia Italian Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by:
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Takes customer orders at the counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Prepares pizza toppings (green peppers, onions, etc.).
  • Orders breads from the bakery or outside.
  • Receives product and verifies order Pre bakes (partially bakes) pizza crust for the pizza case.
  • Ensures that an adequate supply of product is ready and on hand.
  • Anticipates product needs for the department on a daily basis Prepares, finishes, and replenishes product as necessary.
  • Inventories the cold case and determines what is necessary for product replacement.
  • Runs the department registers and receives payment, makes change, etc., where applicable.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Orders product that is requested by department manager.
  • Prepares pizza dough and breadsticks when necessary.
  • Pulls old product from the case and fills with new product.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

High school or equivalent experience and six months or less of similar or related experience.

Physical Requirements:

  • Must be physically able to exert up to 20-25 pounds of force occasionally; exert up to 10 pounds of force frequently; and exerting a negligible amount of force constantly to move objects.
  • Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is continually exposed to flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Oven, steamer, scale, big mixer, shrink wrap machine, CARS program, register, walk in cooler, pizza cutter, knives, and slice cases.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

Are you ready to smile, apply today.  

Average salary estimate

$32500 / YEARLY (est.)
min
max
$30000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mia Italian Clerk, Hy-Vee

At Hy-Vee, we're excited to welcome enthusiastic individuals to join our team as a Mia Italian Clerk! Located in Omaha at Welch Plaza, our Mia Italian Express department is looking for someone who embodies our promise of providing a 'helpful smile in every aisle.' This non-exempt position is all about delivering outstanding customer service, whether you're taking orders over the phone or directly from customers at the counter. In this role, you'll learn customers’ names and serve them with genuine care and attention. You’ll be responsible for ensuring the freshness of our food offerings and preparing delicious pizza toppings that our customers love. Your day will be filled with a wide variety of responsibilities from assisting customers to ensuring that all products are in stock, maintaining cleanliness, and working closely with your team to create a great shopping experience. We believe that our people are our strength, so we’re looking for someone who has a growth mindset and is focused on results. If you’re ready to make an impact in a dynamic team environment and work flexible hours that include nights and weekends, Hy-Vee could be your perfect fit. Come join us to provide our customers with that extra touch of service they deserve and love the work you do!

Frequently Asked Questions (FAQs) for Mia Italian Clerk Role at Hy-Vee
What are the primary responsibilities of a Mia Italian Clerk at Hy-Vee?

As a Mia Italian Clerk at Hy-Vee, you will provide outstanding customer service by taking orders over the phone and at the counter. Your daily tasks will include ensuring the freshness of food items, preparing pizza toppings, maintaining cleanliness in the work area, and assisting customers with their needs. You will be an integral part of creating a welcoming atmosphere while contributing to a positive company image.

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What qualifications do I need to become a Mia Italian Clerk at Hy-Vee?

To be considered for the Mia Italian Clerk position at Hy-Vee, you should possess a high school diploma or equivalent experience, along with six months or less of related experience. Strong interpersonal skills, a commitment to customer service, and the ability to understand detailed instructions are essential. You should also be prepared for a physically demanding role that involves lifting and moving products.

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Is previous experience necessary to work as a Mia Italian Clerk at Hy-Vee?

While previous experience can be beneficial, it's not a strict requirement for the Mia Italian Clerk position at Hy-Vee. The company values a positive attitude, willingness to learn, and a passion for providing excellent customer service just as much as prior experience does. Training will be provided, enabling you to succeed in your role.

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What type of work environment can I expect as a Mia Italian Clerk at Hy-Vee?

Working as a Mia Italian Clerk at Hy-Vee means being in a fast-paced environment where you will interact with customers and team members on a daily basis. You'll be actively engaged with creating a friendly and helpful customer experience while managing the demands of preparing products and maintaining store standards. Expect to be exposed to flour, dust, and varying temperatures while doing your job.

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What are the expected hours and shifts for the Mia Italian Clerk position at Hy-Vee?

The Mia Italian Clerk position at Hy-Vee requires flexibility, as you will need to work night and weekend shifts. The specific hours may vary, but as part of the team, you will play a vital role in accommodating customers during busy times, ensuring they receive the service they expect.

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Common Interview Questions for Mia Italian Clerk
How would you handle a difficult customer as a Mia Italian Clerk?

It's important to remain calm and listen actively to the customer's concerns. Show empathy and strive to offer a solution that meets their needs. Remember to maintain a friendly demeanor and assure them that their satisfaction is your priority.

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What do you think is essential for providing great customer service?

Great customer service hinges on being friendly, attentive, and responsive. It's essential to acknowledge customers when they enter the store, greet them sincerely, and be willing to go above and beyond to assist them with their needs.

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Can you describe a time when you worked as part of a team?

Think of a specific situation where teamwork was key. Describe your role, how you communicated with teammates, and the outcome of your collaboration. Emphasize the importance of working together to achieve common goals.

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What strategies would you use to maintain freshness in food products?

To ensure freshness, I would regularly check the product display and storage areas according to established inventory schedules. I would also ensure proper rotation of products and report anything that seems off to the department manager promptly.

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How would you manage stress during peak hours?

During busy times, it's essential to stay organized and prioritize tasks. I would focus on effective communication with coworkers, take deep breaths to maintain composure, and keep the customer experience at the forefront of my priorities.

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What does teamwork mean to you in relation to the Mia Italian Clerk role?

Teamwork in this role means supporting each other and recognizing that our collective efforts lead to more effective service. Communicating openly and sharing responsibilities fosters a positive work atmosphere, enabling us to meet customers’ needs better.

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What is your experience with food preparation?

If you have previous food preparation experience, share specific tasks you managed. If not, express your willingness to learn and follow safety protocols while preparing food items to ensure the highest quality and safety for customers.

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How would you prioritize customer requests?

I would prioritize customer requests by assessing immediacy and importance. If a customer is waiting for an item, that takes precedence, while addressing other tasks in a timely manner. Making sure to acknowledge everyone shows commitment to excellent service.

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Why do you want to work at Hy-Vee as a Mia Italian Clerk?

Express your admiration for Hy-Vee's customer-centric approach and the supportive team environment. Mention how you're excited about the opportunity to contribute positively to the store's image and enrich customers' shopping experiences.

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What skills do you possess that would help you succeed as a Mia Italian Clerk?

I have strong communication and interpersonal skills, which are vital for providing great customer service. I'm also highly organized and can multitask effectively while maintaining a positive attitude, ensuring that the customer's experience is seamless.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 14, 2025

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