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Retail Pharmacy Intern - job 1 of 2

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Retail Pharmacy Intern

Department: Pharmacy

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Fills prescriptions in accordance with all state and federal statutes and regulations under supervision of registered pharmacist.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Pharmacy Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

  • Fills and helps process prescriptions
  • Provides prompt and efficient service
  • Assists with inventory control, maintaining inventory levels by ordering and stocking merchandise, checking invoices, and entering inventory information into the computer
  • Works with co-workers as a team to ensure strict adherence to standard operating procedures and facility policies
  • Prepares prescriptions
  • Reports any medication errors to appropriate personnel
  • Prepares and affixes labels to prescription containers
  • Assists in training employees
  • Assists with monthly inventory
  • Follows security and regulatory procedures including Quality Assurance Programs
  • Maintains cleanliness of pharmacy and dispensing area
  • Maintains a professional appearance
  • Adheres to company policies
  • Reports to work when scheduled and on time

Secondary Duties and Responsibilities

  • Assists in other areas of the store as needed.
  • Performs other job related duties and special projects as required.

Supervisory Responsibilities

None

Education and Experience

Six months or less of similar or related work experience. Enrolled in accredited college of pharmacy and registered with State Pharmacy Board as an intern.

Knowledge, Skills, Abilities, and Worker Characteristics

  • Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.
  • Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data.
  • Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations.
  • Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
  • Visual requirements include clarity of vision at distances of more than 20 inches and less than 20 feet, and field of vision.
  • The following physical activity is necessary to perform this job: Fingering, grasping, feeling, repetitive motions, talking, hearing, lifting, stooping, and reaching.

Working Conditions

Frequent exposure to noise on a daily basis. This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day. There is an occasional exposure to dangerous chemicals/solvents.

Equipment Used to Perform Job

PC with pharmacy software and printer, Parata Express, Gladiator Hand-held unit, pharmacy balance, scanner, calculator, telephone, fax, and copier.

Financial Responsibility

Is fully responsible for company assets including prescription inventory, third party accounts receivable, pharmacy computer and software, and pharmacy fixtures.

Contacts

Has daily contact with pharmacy operations support staff and customers. Has occasional contact with general public, and suppliers/vendors, community or trade/professional organizations and federal/state governmental or regulatory agencies.

Confidentiality

Maintains the confidentiality of the customer’s private medical information according to the HIPAA act. Maintains the confidentiality of prescription drug pricing and costs.

Are you ready to smile, apply today.  

What You Should Know About Retail Pharmacy Intern, Hy-Vee

As a Retail Pharmacy Intern at Hy-Vee in Madison, you’ll have an exciting opportunity to immerse yourself in the vibrant world of pharmacy while delivering top-notch customer service. We believe our people are our greatest asset, embodying our mission of 'a helpful smile in every aisle.' Your day will revolve around assisting customers with their prescriptions under the supervision of a registered pharmacist, ensuring accuracy, efficiency, and friendliness at all times. You will play a pivotal role in processing prescriptions, managing inventory, and working closely with colleagues to uphold our standard operating procedures. Here at Hy-Vee, you’ll learn how to prepare and label medications while gaining hands-on experience in a retail environment. If you're enrolled in an accredited college of pharmacy and are driven by a growth mindset, this position is a perfect fit for you. Your responsibilities will extend beyond just filling prescriptions; you will also train new employees and maintain a clean, organized workspace. Join us at Hy-Vee and be part of an enthusiastic team committed to community health and exceptional service in Madison. We can't wait for you to contribute your skills and passion to our pharmacy department!

Frequently Asked Questions (FAQs) for Retail Pharmacy Intern Role at Hy-Vee
What are the main responsibilities of a Retail Pharmacy Intern at Hy-Vee?

As a Retail Pharmacy Intern at Hy-Vee, your primary responsibilities include filling and processing prescriptions, providing prompt and efficient customer service, and assisting with inventory control. You will also be involved in preparing medications, affixing labels, and reporting any medication errors while maintaining a clean and professional pharmacy environment.

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What qualifications do I need to apply for the Retail Pharmacy Intern position at Hy-Vee?

To qualify for the Retail Pharmacy Intern position at Hy-Vee, you should be enrolled in an accredited college of pharmacy and registered with the State Pharmacy Board as an intern. Additionally, previous related work experience is preferred but not required, and a basic understanding of pharmacy operations will be beneficial.

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What is the work environment like for a Retail Pharmacy Intern at Hy-Vee?

The work environment for a Retail Pharmacy Intern at Hy-Vee is dynamic and fast-paced, typical of a retail store. You will be exposed to various customer interactions, requiring effective multitasking skills. While the job involves frequent exposure to noise and steady workflow, it also offers a supportive environment where teamwork is emphasized.

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How can I support my team as a Retail Pharmacy Intern at Hy-Vee?

You can support your team as a Retail Pharmacy Intern at Hy-Vee by ensuring accurate medication dispensing, adhering to established procedures for inventory management, and being proactive in communication. Collaborating with colleagues and assisting in training new team members will significantly contribute to a positive and efficient workplace.

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What skills are essential for success as a Retail Pharmacy Intern at Hy-Vee?

Key skills for success as a Retail Pharmacy Intern at Hy-Vee include strong communication and customer service abilities, attention to detail for accurate prescription filling, and a solid understanding of pharmacy regulations. Additionally, logical thinking and problem-solving skills will greatly enhance your effectiveness in this role.

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Common Interview Questions for Retail Pharmacy Intern
What made you choose a career in pharmacy?

When answering this question, express your passion for healthcare and helping others. Discuss your interest in the pharmaceutical field and how it aligns with your career goals. Mention any relevant experiences that influenced your decision to pursue pharmacy.

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How do you prioritize tasks in a fast-paced environment?

Explain your method for prioritizing tasks, perhaps using tools or strategies to stay organized. Mention specific examples where you successfully managed multiple responsibilities, emphasizing your ability to remain calm and efficient under pressure.

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Can you describe a time you made a mistake and how you handled it?

Be honest about a specific mistake you made, but focus on what you learned from it. Highlight the steps you took to rectify the situation and what you now do to avoid similar situations in the future.

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How do you handle difficult customers?

Discuss your approach to managing difficult customer interactions with empathy, active listening, and problem-solving techniques. Provide an example where you successfully de-escalated a situation and ensured customer satisfaction.

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What do you know about HIPAA regulations and their importance in pharmacy?

Discuss your understanding of HIPAA regulations, emphasizing the importance of maintaining patient confidentiality and privacy. Explain how you would ensure compliance in your daily tasks as a Retail Pharmacy Intern.

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Describe your experience with pharmacy software and technology.

If you have experience with pharmacy software, describe it, and consider mentioning any relevant technical skills you possess. Even if you’re new to pharmacy software, express your eagerness to learn and adapt quickly to new technologies.

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What steps would you take if you noticed a medication error?

Outline a clear, systematic approach to managing medication errors, such as notifying the pharmacist immediately and documenting the error. Stress the importance of transparency and patient safety in such situations.

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How do you ensure accuracy when filling prescriptions?

Discuss your strategies for maintaining accuracy, such as double-checking your work, adhering to procedures, and effective communication with team members. Provide an example of how you have ensured accuracy in the past.

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How do you plan to keep up with the ever-changing pharmacy laws and regulations?

Explain your commitment to continuous learning, whether through attending workshops, following industry news, or joining pharmacy associations. Demonstrating an active interest in keeping up to date will show your dedication to the field.

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What do you hope to learn during your internship at Hy-Vee?

Share specific goals you have for your learning opportunities during your internship. This could include wanting to deepen your understanding of pharmacy operations, improve customer service skills, or receive more hands-on experience with medication management.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Internship, on-site
DATE POSTED
April 16, 2025

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