Sales Program Manager

A Sales Program Manager at IDEMIA plays a pivotal role in managing customer relations, overseeing program profitability, and ensuring compliance with customer requirements. They are responsible for contract management, financial forecasting, and leading cross-functional teams to meet program objectives. Additionally, they proactively seek customer feedback and work on continuous improvement initiatives to enhance customer satisfaction.

To qualify for the Sales Program Manager role at IDEMIA, candidates should have a Master's degree from an esteemed business or engineering school and 5 to 10 years of program management experience, particularly with international clients. Experience in electronics or services is essential, along with strong communication skills in a matrix environment.

IDEMIA prioritizes customer satisfaction by encouraging Sales Program Managers to proactively solicit feedback from clients. This input is critical for identifying areas for improvement and ensuring that the solutions provided meet customer needs effectively. Additionally, fostering strong relationships with customers is a key focus to enhance engagement and satisfaction.

Success in the Sales Program Manager role at IDEMIA requires strong leadership abilities, excellent communication skills, and an agile mindset to navigate a multi-country environment. Candidates should be autonomous, proactive, and customer-focused, possessing the ability to manage contracts efficiently and drive alignment among diverse project teams.

At IDEMIA, program management involves organizing and planning work according to our Program Management System process, known as DRIVE. This includes managing change requests, monitoring key performance indicators, performing tollgate reviews, and ensuring that all stakeholder requirements are met. Effective risk management is also a vital component of this process.

In answering this question, highlight specific experiences where you've managed programs across various countries or regions. Discuss the challenges you faced, how you adapted strategies to fit different markets, and the success you achieved in these roles.

Effective communication is crucial for project success. You might want to talk about your methods for establishing clear communication channels, setting regular check-ins, and ensuring alignment among team members through shared goals and frequent updates.

It’s important to demonstrate your adaptability. Discuss your approach to assessing the impact of changes, updating stakeholders, and developing strategies to mitigate risks while keeping the project on track.

Share your proactive strategies for seeking customer feedback, setting clear expectations, and making adjustments based on client needs. Emphasize the importance of maintaining open lines of communication to build trust and rapport.

Provide a concrete example where you identified inefficiencies in a process and successfully implemented changes that led to improved outcomes. Highlight the steps taken, the challenges faced, and the measurable impact of your improvements.

Talk about any specific tools or software you are familiar with, such as project management software, communication tools, or methodologies like Agile or Waterfall. Explain how these help streamline work and contribute to project success.

Share a real-life scenario where your negotiation skills were put to the test. Discuss the context, your approach, and how you achieved a positive outcome while maintaining a strong relationship with the client.

Discuss your method for prioritizing tasks, whether it be based on urgency, importance, stakeholder needs, or project deadlines. Emphasize your ability to stay organized and adaptable in a fast-paced environment.

In your response, reflect on your understanding of the key competencies required for this role, such as strong customer relationships, effective communication, and a focus on revenue generation. Highlight how these factors contribute to overall program success.

Tailor your response to show enthusiasm for IDEMIA's mission and values. Discuss your alignment with their goals in identity and security and how you believe your skills and experiences can contribute significantly to their objectives.