Patient Services Coordinator I

As a Patient Services Coordinator I at IBJI, your primary responsibilities include welcoming patients, managing registrations, scheduling appointments, answering queries, and handling patient payments. You'll also need to verify insurance and maintain accurate patient records, all while fostering a patient-centered atmosphere.

To qualify for the Patient Services Coordinator I position at IBJI, you need a high school diploma or equivalent, along with at least one year of customer service experience, preferably in a medical office setting. Familiarity with electronic health records (EHR) systems, particularly Epic, is also beneficial.

While not strictly required, having prior experience in a medical office is preferred for the Patient Services Coordinator I role at IBJI. This experience helps you navigate the unique challenges that come with patient interactions and insurance processing.

Working as a Patient Services Coordinator I at IBJI involves a fast-paced environment with frequent interactions with patients, physicians, and other staff. You’ll need to be flexible with your schedule to meet changing demands, and be prepared to handle various patient situations, including potentially stressful interactions.

Important skills for a Patient Services Coordinator I at IBJI include excellent communication, a strong grasp of medical terminology, proficiency with Microsoft Office applications, and the ability to manage confidential information sensitively. Being a team player and demonstrating a results-driven approach are also key to success in this role.

When prioritizing tasks as a Patient Services Coordinator I, I assess urgency and importance. For instance, attending to check-ins for arriving patients is crucial, while scheduling calls can often wait. I also leverage tools or lists to keep track of tasks, ensuring that I meet deadlines effectively.

I have hands-on experience with electronic health records systems, including familiarity with Epic, which helps streamline patient information management. I understand how to enter, access, and maintain records efficiently, ensuring accuracy and compliance with confidentiality protocols.

Handling difficult patients requires patience and empathy. I listen actively to their concerns, reassure them, and find solutions to their issues. Remaining calm and professional helps de-escalate tense situations, ensuring they feel heard and valued.

Ensuring excellent customer service in a busy medical office involves staying organized and communicating clearly. I make sure to greet each patient warmly, manage their wait times effectively by keeping them informed, and addressing their needs promptly, all while being attentive to the environment around me.

If I noticed a discrepancy in a patient's insurance coverage, I would address it immediately by verifying the information with the patient and contacting the insurance provider as needed. Clear communication with the patient about any potential issues will help manage their expectations and reduce any confusion.

I stay organized by using a system to track tasks and patient information effectively. This might include checklists, scheduling software, or keeping a digital calendar. Prioritizing urgent tasks and remaining adaptable is key to managing a busy workload.

Teamwork is critical in the Patient Services Coordinator I role because it fosters efficiency and enhances the overall patient experience. Collaborating with doctors and staff ensures that we can address patient needs promptly and effectively, leading to better outcomes for everyone involved.

Addressing an upset patient involves actively listening to their concerns and empathizing with their situation. I would remain calm, validate their feelings, and work towards a resolution, whether that involves finding a solution to their issue or escalating it to the appropriate staff if necessary.

The most rewarding aspect of being a Patient Services Coordinator I is knowing that I play a crucial role in a patient’s healthcare journey. Helping patients navigate the process and providing them with comfort during their visit brings me immense satisfaction.

I maintain confidentiality by adhering strictly to HIPAA regulations and company policies regarding patient information. This includes limiting discussions of private information to authorized personnel only and ensuring that all patient records are secured and accessed responsibly.