Job details

Senior Technical L1-L2 Support Consultant

Get a free resume review

Our client is a leading international investment fund that leverages data and technology to develop advanced financial strategies. They focs on generating high-quality predictive signals (‘alphas’) to identify market opportunities. The company fosters a data-driven, fast-paced, and collaborative environment, where technical expertise is essential to maintaining the stability and performance of critical systems.

This role operates at the intersection of L1 and L2 support, with elements of L3 responsibilities, requiring strong debugging skills, analytical thinking, and a proactive approach to problem-solving.

Responsibilities

Technical Support & Troubleshooting:

Manage support tickets and resolve system incidents across a multi-layered technology stack
Debug and troubleshoot issues related to data processing, system integrations, and service interruptions
Perform root cause analysis and collaborate with engineering teams for long-term fixes
Support internal users, ensuring timely issue resolution

Automation & Scripting:

Develop Python and Bash scripts to automate monitoring, alerting, and debugging
Write self-service scripts and tools for incident resolution
Optimize existing scripts and code for performance improvements

System Optimization & Monitoring:

Ensure the reliability and stability of C++ and Python pipelines
Continuously assess system performance and propose automation strategies
Implement monitoring solutions to detect issues proactively

Collaboration & Communication:

Work closely with development and infrastructure teams to address systemic issues
Maintain clear and structured communication with stakeholders and end users

Technical Requirements

Programming & Scripting:

Strong proficiency in Python (professional experience required)
Experience with SQL (querying, troubleshooting)
Bash scripting expertise and ability to write automation tools

Operating Systems & Infrastructure:

Strong understanding of Linux systems (administration, CLI tools, troubleshooting)
Familiarity with networking and service communication in Unix environments
Understanding of Kubernetes and containerized infrastructure (preferred)

Work Style & Soft Skills:

Problem-solving mindset with a proactive approach
Strong communication skills, able to explain technical issues clearly
Experience with ticketing systems, Slack-based support, and email troubleshooting
Ability to work efficiently in a fast-paced, high-pressure environment

Examples of Typical Issues:

Trading signals not reaching target systems – requires log tracing, database analysis, and queue debugging
Debugging scripts failing due to unexpected data inconsistencies
Monitoring alerts detecting stalled processes – requires scripting fixes and root cause analysis
Ad-hoc technical validation requests from end users

English

‍B2 (Upper-Intermediate)

Type of work

On-call rotation required for incident support

Time zone

Europe & North America

‍

What You Should Know About Senior Technical L1-L2 Support Consultant, inbybob_

As a Senior Technical L1-L2 Support Consultant at our client, a leading international investment fund, you'll have the exciting opportunity to play a pivotal role in their technology-driven environment. Here, data and advanced financial strategies come together, creating a fast-paced, collaborative space that's all about innovation. In this dynamic role, you’ll be the go-to expert, managing support tickets and resolving complex system incidents across a layered technology stack. Your technical prowess and analytical skills will shine as you dive deep into debugging challenges related to data processing and system integrations. Your proactive approach will ensure that you not only fix the present issues but also collaborate with engineering teams to prevent future ones. With strong proficiency in Python and Bash scripting, you’ll create automation tools that enhance efficiency, monitoring solutions that detect issues early, and self-service scripts that empower internal users. Your communication skills are key as you liaise with development and infrastructure teams, keeping everyone on the same page. If you're excited about maintaining the stability of critical systems while working in a collaborative environment, this role could be the perfect fit for you!

Frequently Asked Questions (FAQs) for Senior Technical L1-L2 Support Consultant Role at inbybob_

What responsibilities does a Senior Technical L1-L2 Support Consultant at the investment fund have?

The Senior Technical L1-L2 Support Consultant at the investment fund is responsible for managing support tickets, troubleshooting system incidents, performing root cause analysis, and developing automation scripts in Python and Bash. This role bridges both first and second-line support, ensuring that technical issues are resolved efficiently while collaborating with engineering teams for long-term solutions.