Member Experience Manager - Charleston

As a Member Experience Manager at Industrious in Charleston, your key responsibilities will include being the primary point of contact for members, organizing community events, solving daily problems to ensure smooth operations, and actively engaging with potential new members in the area. You'll leverage your business acumen to promote the benefits of the Industrious workplace model while fostering a collaborative environment that enhances the member experience.

Industrious seeks candidates for the Member Experience Manager role who have strong interpersonal and organizational skills complemented by experience in hospitality or customer service. The ability to manage multiple tasks, think creatively, and work collaboratively is essential. Moreover, having a local network and a genuine enthusiasm for connecting with the broader business community will enhance your effectiveness in this role.

The compensation package for the Member Experience Manager role at Industrious in Charleston starts with a base salary of $70,000, alongside a performance-related bonus potential of up to $11,000. Additional perks include heavily subsidized healthcare, generous paid time off, wellness programs, and professional development grants, contributing to a competitive total rewards package designed to support your well-being and career growth.

The Member Experience Manager role at Industrious is unique because it seamlessly combines hospitality, community engagement, and business leadership. This position allows you to become an integral part of a team dedicated to creating exceptional workplaces while empowering you to showcase your creativity in event planning and problem-solving to elevate the member experience at your Charleston location.

Industrious actively promotes diversity and inclusion by fostering an environment that values every individual’s unique background, thoughts, and ideas. The company believes that this variety is key to delivering outstanding workplace experiences. As a Member Experience Manager in Charleston, you will play a vital role in creating an inclusive space where all team members and clients feel respected, valued, and included in the workplace culture.

To effectively handle a difficult member request, I would first listen attentively to understand their concerns fully. Acknowledging their feelings is crucial. I would then calmly communicate my intent to resolve their issue by exploring possible solutions. If the resolution requires collaboration, I would involve other team members or departments to ensure the member feels supported throughout the process.

To engage the local business community, I would leverage networking opportunities such as joining local business events, collaborating with nearby organizations, and utilizing social media platforms for outreach. Regularly hosting community-based events at our location would also create a buzz, helping to establish meaningful connections and attracting potential members.

In a previous role, I organized a networking event that brought together local leaders and entrepreneurs. The success lay in meticulous planning and marketing, along with catering to attendees' interests through interactive sessions. The connections made were invaluable and reinforced the importance of creating community-focused events that resonate with members' needs.

On busy days, I prioritize tasks by assessing urgency and importance. I would list immediate responsibilities and set timelines, delegating where appropriate. Utilizing tools like digital calendars or task management apps can help me keep track of ongoing projects while ensuring I stay flexible to accommodate unexpected requests from members.

Exceptional member service means responding genuinely to members' needs, creating a welcoming atmosphere, and exceeding expectations consistently. It involves being proactive in understanding member preferences and working tirelessly to ensure each interaction is positive, leading to a memorable experience that fosters loyalty and community.

To assess member experience, I would gather feedback through surveys, one-on-one discussions, and informal check-ins. Analyzing this data helps identify areas for improvement. From there, I would implement changes based on member suggestions and continually monitor engagement levels to ensure the modifications lead to a more satisfying experience.

I believe adaptability is key in a dynamic work environment. I would embrace challenges by maintaining a flexible mindset, seeking input from colleagues, and drawing on past experiences to find solutions. When faced with new obstacles, I view them as opportunities to learn and grow rather than setbacks, which can foster innovation and improvement in our services.

My approach to handling feedback from team members is to foster an open and inclusive environment where all voices are heard. I actively encourage candid conversations and view feedback as an opportunity for growth. Embracing constructive criticism allows me—and the team—to improve processes and enhance our member offerings collectively.

To ensure effective collaboration within my team, I would encourage regular communication, both through scheduled meetings and informal check-ins. Promoting a culture of trust, where team members feel safe to share ideas and challenges, is essential. I would also implement team-building activities and set shared goals to align everyone's efforts towards our common objectives.

I want to be a Member Experience Manager at Industrious because I am excited about the opportunity to shape workplace experiences in a supportive community. I admire Industrious's commitment to diversity and inclusion and believe that creating extraordinary member experiences aligns perfectly with my passion for fostering connections and ensuring every member feels valued and engaged.