Shift Lead

As a Shift Leader at Insomnia Cookies, your primary responsibilities include providing excellent customer service, managing store operations during your shift, supporting the training and coaching of team members, and ensuring quality production. You'll prioritize tasks among baking, cashiering, packaging, and maintaining cleanliness to create a positive work environment.

To become a Shift Leader at Insomnia Cookies, you need at least one year of experience in a customer service role. We’re looking for individuals with strong communication and time management skills who can lead by example, inspire others, and maintain a friendly and outgoing demeanor. You must also be at least 18 years old and eligible to work in the United States.

Desired skills for the Shift Leader position at Insomnia Cookies include outstanding communication, detail-oriented focus, and the ability to manage and motivate a team effectively. Experience with Point of Sale systems and the physical capability to lift up to 40 lbs. are also essential for success in this role.

Insomnia Cookies provides several benefits to Shift Leaders, including flexible part-time work schedules, paid vacation and sick time, interactive training and mentorship, pet insurance, job stability, and opportunities for career growth. Plus, you’ll enjoy employee discounts and receive free cookies during each shift!

The Shift Leader plays a crucial role in supporting the Cookie Crew by leading by example, delegating tasks effectively, and providing consistent feedback and mentoring. By ensuring a collaborative environment, you help your team stay aligned with company standards, boosting both morale and productivity.

When responding, outline a specific instance explaining how you identified the issue, handled it efficiently, and communicated with your team to resolve the problem. Show your capacity to stay calm and effective under pressure.

Highlight your strategies for managing customer interactions while maintaining order, such as quickly assessing customer needs, providing prompt assistance, or coaching team members on best practices for service excellence.

Discuss your approach to motivating a team by setting clear expectations, offering positive feedback, creating a supportive atmosphere, and recognizing individual achievements to inspire team cohesion and performance.

Mention qualities such as strong communication skills, adaptability, ability to lead by example, and a customer-first attitude. Provide examples of how these traits have positively impacted your previous work experiences.

Explain your process for assessing workload and operational needs, prioritizing tasks based on urgency and customer impact, and ensuring your team remains focused on key responsibilities for the shift.

Talk about how you implement regular check-ins, encourage open communication, and use tools or systems that help streamline information sharing among your team members.

Share your familiarity with Point of Sale systems, describe your approach to managing cash handling and deposits, and emphasize the importance of accuracy and integrity in financial transactions.

Discuss your conflict-resolution strategies, focusing on active listening, mediating discussions, and providing constructive feedback to foster collaboration and maintain team harmony.

Highlight your understanding of teamwork dynamics and how collaboration enhances productivity, boosts morale, and leads to a better customer experience in a fast-paced bakery environment.

Express your passion for the brand, your love for cookies, and your desire to lead a team in a fun, customer-driven atmosphere. Share how your skills align with the company's mission and growth.