Mgr Revenue Cycle

As the Mgr Revenue Cycle at INTEGRIS Health, your main responsibilities include overseeing the daily operations of the business office, managing personnel, defining goals and objectives, and ensuring departmental budgets are achieved. You will also play a crucial role in enforcing policies and procedures, ensuring high standards of quality, and maintaining customer satisfaction within the healthcare environment.

Candidates applying for the Mgr Revenue Cycle position at INTEGRIS Health should ideally possess a degree in healthcare administration, business management, or a related field. Experience in revenue cycle operations, strong leadership abilities, and a deep understanding of healthcare policies and procedures are also essential to ensure success in this role.

The Mgr Revenue Cycle at INTEGRIS Health contributes to patient safety by adhering to National Patient Safety Goals and maintaining operational excellence. This ensures that all processes related to patient revenue and interactions are safe, efficient, and focused on enhancing the patient experience, ultimately leading to better outcomes and satisfaction.

Strong interpersonal skills are crucial for the Mgr Revenue Cycle role at INTEGRIS Health. You will need to effectively communicate with your team, other departments, patients, and external stakeholders. Skills in negotiation, conflict resolution, and empathy are essential in fostering a collaborative work environment and delivering exceptional service.

The work environment for the Mgr Revenue Cycle at INTEGRIS Health is dynamic and collaborative. You'll be in a fast-paced office setting where teamwork is emphasized. The role offers the opportunity to work closely with healthcare professionals, manage a motivated team, and implement operational strategies that directly impact patient care and satisfaction.

To manage a team effectively as a Mgr Revenue Cycle, I prioritize clear communication and set achievable goals. I encourage feedback and create an inclusive environment where team members feel valued. By providing ongoing training and development opportunities, I can ensure that my team is equipped with the skills necessary to excel in their roles.

In my previous roles, I have gained extensive experience in revenue cycle management, including overseeing billing processes, enhancing collections, and ensuring compliance with healthcare regulations. I analyze performance metrics to identify areas for improvement and implement strategic solutions to optimize revenue and operational efficiency.

Ensuring adherence to National Patient Safety Goals involves staying informed about the latest guidelines and integrating them into daily operations. I provide team training focused on these goals and regularly assess our practices to ensure compliance. Fostering a culture of safety and continuous improvement is key in this aspect of the role.

In a previous role, we faced significant delays in claim processing. I conducted a root cause analysis and discovered inefficiencies in our billing system. By collaborating with IT to streamline our processes and implementing a new tracking system, we reduced processing times significantly and improved cash flow.

Key metrics to evaluate revenue cycle performance include days in accounts receivable, net collection rates, and claim denial rates. Monitoring these metrics allows me to identify trends and areas that require improvement and assists in making informed decisions that enhance overall financial health.

When conflicts arise, I address them promptly and seek to understand each party's perspective. I facilitate open discussions and encourage collaborative problem-solving to reach mutually beneficial outcomes. Maintaining a positive team dynamic is essential for achieving our goals effectively.

I have experience using various revenue cycle management software, such as EPIC, Cerner, and advanced analytics tools. These platforms have helped streamline billing processes, track performance metrics, and generate reports that inform decision-making and operational improvements.

I stay updated on healthcare regulations and best practices by actively participating in industry webinars, attending professional conferences, and following leading publications in healthcare management. Networking with other professionals in the field also provides valuable insights that I can implement in my role.

Promoting a culture of customer satisfaction starts with setting clear expectations and leading by example. I emphasize the importance of empathy and communication in all patient interactions. Regular training on customer service best practices is essential, and I encourage my team to share success stories to motivate everyone.

My approach to budget management involves setting realistic financial goals and continuously monitoring performance against those budgets. I utilize data analytics to track spending and identify areas for cost reduction while ensuring that quality and service standards are met. Regular reviews with my team help to maintain accountability and transparency.