Senior Strategic Account Manager

As a Senior Strategic Account Manager at Intradiem, your responsibilities include maximizing revenue within assigned accounts, developing and managing customer relationships, executing strategic account plans, and leading the contract negotiation process. You'll communicate how our automation solutions can align with customer goals while participating in account reviews and collaborating with internal teams to support retention and growth.

To qualify for the Senior Strategic Account Manager position at Intradiem, you need a bachelor’s degree and a minimum of 8 years of SaaS sales experience, including 2-4 years in contract negotiation. A successful candidate will have a strong technical acumen, a background in contact centers, and proven ability to develop lasting customer relationships.

Intradiem emphasizes a family-first culture by offering its employees opportunities for unobstructed growth. As a Senior Strategic Account Manager, you will benefit from transparent leadership, various training resources, and the chance to engage in community service, which fosters both personal and professional development.

For the Senior Strategic Account Manager position at Intradiem, you can expect to travel up to 25%. This travel will allow you to build essential relationships with your clients, meet their needs directly, and drive the success of our solutions firsthand.

Intradiem values excellent written and oral communication skills in a Senior Strategic Account Manager. This role requires you to present ideas clear and persuasively to diverse customer personas, including senior leadership, while educating them on the value of our solutions.

To effectively handle customer objections, start by actively listening to the customer's concerns. Acknowledge their points and ask clarifying questions to understand better. Then, transparently address their concerns with data and examples of how Intradiem's solutions have resolved similar issues, reinforcing the value proposition.

A great way to answer this is by explaining how you have utilized various SaaS sales methodologies in your past roles. Illustrate a success story where you identified a customer need, tailored a solution accordingly, and followed through with a successful close, emphasizing the methodology you adopted.

When developing a strategic account plan, I first prioritize understanding the client's vision and goals. I would gather data on their operations, identify key stakeholders, and then craft a comprehensive roadmap outlining how Intradiem's solutions can align with their objectives. Collaboration with internal teams is crucial to ensure alignment.

Building strong client relationships starts with transparency and communication. I make it a point to regularly check in with clients, update them on product developments, and seek feedback to enhance their experience. Understanding their business problems deeply allows me to position Intradiem as a trusted partner.

When discussing a challenging negotiation, describe a specific scenario where a client had high expectations. Explain the steps you took to align those expectations with Intradiem’s capabilities, emphasizing how you used effective communication, empathy, and a consultative approach to reach a favorable outcome.

In sales forecasting, I primarily use Salesforce CRM to track leads and monitor sales pipelines. I find it invaluable for analyzing data trends and setting realistic forecasts. My approach combines quantitative data with qualitative insights from client interactions to enhance accuracy.

I approach contract negotiations by preparing thoroughly beforehand. I ensure a clear understanding of both Intradiem’s offering and the client's requirements. Opening the dialogue with a collaborative mindset, I emphasize mutual benefits and make adjustments based on discussions to find a win-win agreement.

To ensure customer satisfaction, I maintain regular communication, set clear expectations, and follow up consistently post-sales to gather feedback. Implementing client suggestions shows that we value their input, and actively resolving any issues builds trust in our partnership.

Staying updated involves regularly reading industry publications, joining professional organizations, and attending seminars. Following key influencers on social media and utilizing platforms like LinkedIn also helps me keep my finger on the pulse of emerging trends impacting customer service technology.

I am drawn to the position at Intradiem because of your commitment to innovation in customer service. I admire your people-first culture and the values that resonate with my professional philosophy. I believe I can contribute significantly to Intradiem’s mission while growing professionally in a supportive environment.