Supervisor, System Operations

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Supervisor of CE System Operations is responsible for the management of all operational processes related to system availability, scheduling, maintenance, inventory management and technology enhancements.  The focus is on driving high efficiency and lean management without sacrificing execution quality.  The CE System Operations Supervisor contributes to the planning and execution of Commercial Enablement (department) initiatives.

Essential Job Duties

• Manage System Operations team including System Technicians and Coordinators (full, part time and contract personnel):
  • Invest in the development of System Technicians/Coordinators to ensure high levels of performance and job satisfaction.
  • Train System Coordinators/Technicians on troubleshooting Da Vinci systems and Ion systems as well as I&A.
• Develop and manage lean inventory operations processes.
• Develop and manage lean program/event coordination/logistics/support processes.
• Measure, analyze and improve daily system coordination operations.
• Negotiate contracts with 3rd party vendors.
• Partner with Facilities Management to maintain optimal customer facing environment:
  • Provide continual feedback on the performance of the Facilities Management Team to ensure completion of all maintenance and safety related tasks
• Manage system operations including:
  • Shipment logistics for Ion and da Vinci systems, I&A and third-party supplies
  • Ordering and maintenance of da Vinci, Ion and 3rd party instruments and accessories
  • Ordering and logistics management of specimens
  • Maintenance of inventory records, including system utilization records
• Technical:
  • Manage routine preventive maintenance of equipment (Ion and Da Vinci surgical system, video equipment, electrosurgical units, etc.)
  • Manage troubleshooting of Ion, Da Vinci system and auxiliary equipment malfunctions
  • Manage set up, maintenance and repair of auxiliary equipment
  • Manage cleaning and organization of inventory to the highest level
  • Manage the coordination of software upgrades as needed
• Other:
  • Develop operations/ordering SOPs, DOPs, work instructions and training material as needed.

Required Skills and Experience 

• In-depth knowledge of Ion and da Vinci robotic system repair, maintenance and test procedures
• Ability to install and drive 4th gen system platforms
• Ability to read and understand system error logs

Required Education and Training

• Background options:
  • Operations manager
  • Technical training manager
  • Laboratory manager
• 10 yrs. Experience in a training lab or manufacturing comparable work environment
• 5 years personnel management experience
• Experience with lean processes
• Strong knowledge of surgical/laboratory terminology, equipment, materials, and procedures, and the fundamental laboratory methods relating to surgery
• Trained in Lean Manufacturing, and knowledgeable of the DaVinci system S, SI, XI, SAP, SQL Neptune, Remote FE and SAP.

Working Conditions

• Ability to push up to 100lbs
• Ability to walk average of 3 miles per day

Preferred Skills and Experience 

• Good knowledge of surgical procedures
• Strong familiarity with sterile protocol

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.