Patient Coordinator
State of Location:
DelawarePosition Summary:
Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Patient Coordinator: Full Time
Wilmington, DE
BRAND NEW CLINIC! Come grow with us!
Why Choose Ivy?
Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
Position Qualifications:
2+ years of administrative experience in a healthcare setting is preferred.
Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
Great time management and ability to multi-task in a fast-paced environment.
Self-motivated with a drive to exceed patient expectations.
Adaptability and positive attitude with fluctuating workloads.
Self-motivated with the eagerness to learn and grow.
Dedication to exceptional patient outcomes and quality of care.
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
Average salary estimate
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As a Patient Coordinator at Ivy Rehab in Wilmington, DE, you'll play a crucial role in enhancing the patient experience while being at the heart of our brand-new clinic. You'll love collaborating with a passionate team of clinicians and colleagues, all dedicated to providing world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis services. Your day-to-day responsibilities will include welcoming patients with a warm greeting, managing appointment schedules, answering phone inquiries, and verifying insurance details. With a focus on delivering exceptional customer service, your knack for organization and time management will shine as you collect payments and smoothly process new patients. One of the best parts of working at Ivy Rehab is the supportive, rewarding environment we foster, where your professional development is a priority. You’ll have access to mentorship resources designed for your success and opportunities to advance within the company. Our culture stands for authenticity and inclusion, where every team member is empowered to thrive. Join us at Ivy Rehab, where you won't just be an employee; you’ll be a valued teammate making a real difference in the lives of our patients and your community.
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