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Customer Success Specialist

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At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:

The Customer Success Specialist (CSS) is responsible for the training of customers related to the onboarding and adoption of Jamf products and related technologies. The CSS is responsible for helping Jamf’s customers find value in the products they have purchased, with the goal of customer retention. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The ability to make decisions around the best onboarding strategy for customers and own the customer onboarding journey. The role is expected to train and enable Jamf’s customers to help achieve their goals.

This is a hybrid role that requires the Customer Success Specialist to work in-person in the Minneapolis, MN; Eau Claire, WI; or Austin, TX Jamf office

What you can expect to do in this role:

Assists customers in the adoption of Jamf’s products
Works with customers via web conference and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
Ensures customers minimize time to value with the Jamf products they have purchased by providing thorough service and training
Onboards customers by providing training to ensure implementation and adoption of Jamf products is successful
Identifies and facilitates opportunities for customer growth and engagement with Jamf
Works cross departmentally providing customer feedback to other departments to improve the whole product experience
Understands and promotes the value of Jamf products and services to customers
Other duties and special projects as assigned  
#LI-HYBRID

What we are looking for:

Minimum of 2 years proven ability to communicate technical topics to both technical and non-technical audiences (Required)
Minimum of 2 years experience with customer interaction in an online or email setting (Required)
Minimum of 1 year experience successfully supporting enterprise technology in production environments (Required)
Working knowledge of macOS and iOS (Required)
Minimum of 1 year experience in a Customer Service role (Preferred)
Minimum of 1 year experience using SalesForce.com (or alternative CRM platform)(Preferred)
Ability to interact effectively with co-workers in a results-driven culture
Self-starter, energetic multi-tasker, highly motivated and a team player
Ability to engage with and establish trust and rapport with customers and employees
Ability to work independently and as part of a team
Ability to multi-task and prioritize duties
Strong attention to detail
Participation in ongoing security training is mandatory.
Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf
High School Diploma / GED Equivalent (Required)
4 Year / bachelor's degree (Preferred)
Jamf’s Tech and Admin level certifications (Preferred)

How we help you reach your best potential:

Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.

The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Pay Transparency Range

$24.42—$52.02 USD

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion for all, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com

Average salary estimate

$79837 / YEARLY (est.)

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$50814K

$108860K

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What You Should Know About Customer Success Specialist , Jamf

Join our dynamic team at Jamf as a Customer Success Specialist in Austin, Texas, where we're all about empowering individuals and creating a thriving workplace culture. At Jamf, we support tens of thousands of customers worldwide in their journey to get the most out of Apple products. In this hybrid role, you’ll be pivotal in training customers on how to onboard and effectively adopt our innovative Jamf solutions. Through engaging web conferences and emails, you’ll assist in identifying customer goals and challenges while crafting personalized plans that ensure their success with our product. Your expertise in both technical workflows and customer interactions will shine as you guide clients towards maximizing their value with Jamf, leading to greater customer retention and satisfaction. Collaboration is key here, as you will work alongside various departments to enhance the overall product experience based on customer feedback. If you’re someone who thrives in a flexible environment and has a knack for fostering relationships built on trust, this role is designed for you. Bring your passion for technology and customer service, and let’s impact over 70,000 global customers together, as we respect diversity and prioritize work-life balance. Let’s make sure our clients not only adopt our technology but genuinely excel with it, positing Jamf as a household name in their Apple device management journey.

Frequently Asked Questions (FAQs) for Customer Success Specialist Role at Jamf

What are the key responsibilities of a Customer Success Specialist at Jamf?

As a Customer Success Specialist at Jamf, you'll be responsible for onboarding clients, providing training, and ensuring they effectively leverage our products for maximum value. You will assist customers directly via web conference and email, creating tailored success plans and fostering an ongoing relationship to promote customer retention.