Sales Associate (Full Time) - Carmel Beach

As a Sales Associate at Jenni Kayne, your responsibilities include maximizing sales through exceptional customer service, engaging with clients to assess their needs, managing point-of-sale transactions, maintaining store displays, and offering support during store events. Building a client book and collaborating with interior designers is key to driving sales, and you'll also be encouraged to promote our Jenni Kayne Rewards program.

To apply for the Sales Associate role at Jenni Kayne, you should have a minimum of 1 year of retail sales experience. A passion or experience in home interiors is a plus! Excellent communication skills, a positive attitude, and the ability to work well in team environments are essential. Familiarity with POS systems and a willingness to work during peak periods are also key qualifications.

The salary range for a Sales Associate at Jenni Kayne is between $45,760 and $49,920 annually. This salary is determined based on your experience, education, and skill set. We prioritize fair compensation for our team's contributions and commitment to our brand.

Customer service is paramount for a Sales Associate at Jenni Kayne. Providing friendly, welcoming assistance creates an inviting atmosphere for our customers, ensuring they have a delightful shopping experience. Your ability to connect with clients, understand their needs, and offer exceptional service is essential to drive sales and develop lasting relationships.

Sales Associates at Jenni Kayne should be prepared to work during peak business periods, including weekends and holidays. Flexibility in your schedule is valued, as it helps ensure our team is available to serve customers during busy times. This role often requires a commitment to a varied schedule to meet the demands of the retail environment.

To handle a difficult customer, I would remain calm and empathetic, actively listening to their concerns. Acknowledging their feelings and working collaboratively to find a resolution demonstrates great customer service. By staying positive and focused on their needs, I’d aim to turn their negative experience into a positive one.

I once exceeded my sales targets by 30% through proactive engagement and upselling. I focused on understanding customer preferences and tailored my suggestions accordingly. Developing relationships with clients and promoting loyalty programs played a significant role in achieving this success.

To maintain a client book, I ensure to record customer preferences, purchase history, and any special requests. Regular follow-ups via email or social media help keep the connection alive. I also invite them to store events to provide personalized service and deepen relationships.

In a busy shift, I prioritize tasks by assessing immediate customer needs first. If I have multiple customers, I make brief connections with each while staying organized. I would delegate tasks to my team if possible and ensure that essential store operations are supported, allowing us to maintain a smooth workflow.

I have hands-on experience with various point-of-sale systems, including processing transactions, managing returns, and ensuring accurate inventory management. I am comfortable troubleshooting minor issues and believe efficient POS operation is crucial for a seamless customer experience.

I am drawn to Jenni Kayne because of its commitment to a lifestyle brand that reflects intentional living and design. I appreciate the focus on diversity and inclusivity within the workplace, and I am excited about the opportunity to contribute to a brand that values community and style.

The key to excellent customer service is genuine communication and building rapport. Understanding customer needs, being attentive, and providing personalized experiences are essential. By treating each customer with respect and care, I aim to leave them feeling valued and satisfied.

I would promote Jenni Kayne Rewards by highlighting the benefits it offers, such as exclusive offers and early access to sales. I would engage customers during their visit, explaining how the program works and inviting them to sign up while showcasing the added value it brings to their shopping experience.

When I received constructive feedback about my upselling techniques, I took it to heart and sought additional training. I practiced recommendations with my peers and monitored results to improve my approach. Embracing feedback helped me become more effective in contributing to sales goals.

To ensure loss prevention, I would be vigilant and attentive on the sales floor, monitoring customer behavior for any suspicious activities. Strict adherence to company policies regarding security measures and training in loss prevention techniques empower me to contribute positively towards a secure working environment.