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Senior Technical Program Manager (f/m/d)

Company Description

Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Contentful

Job Description

About the Opportunity

We are looking for a highly skilled Senior Technical Program Manager (f/m/d) to drive strategic programs, align cross-functional teams, and ensure the successful execution of complex technical Initiatives within the Product Development (“ProdDev”) organization.

As a Technical Program Manager (TPM), you will be a subject matter expert in your respective Program, which represents a strategic theme within the organization. You will drive technical initiatives within this theme, working closely with engineering, product, and cross-functional teams to ensure strategic alignment, effective execution, and clear and consistent communication.

In this role, you will be responsible for defining program scope, managing dependencies, identifying risks, and driving stakeholder alignment across multiple teams. As the principal driver of program success, you will provide stability and continuity, ensuring sustained focus on program goals over time. You will proactively anticipate information and collaboration needs, including considerations for security, legal, pricing, and customer success (CSMs), enabling seamless execution and informed decision-making. Through your proactive communication and cross-functional coordination, you will keep all stakeholders mving in the same direction toward a shared vision of success.

What to expect?
  • Lead end-to-end program execution of complex technical initiatives, ensuring timely and successful delivery while maintaining alignment with program goals.
  • Collaborate with engineering, product, and cross functional teams to define program requirements and turn strategic objectives into detailed, measurable, and well-structured program plans.
  • Identify and mitigate dependencies and risks, resolve roadblocks, and proactively address technical and operational challenges.
  • Drive alignment and communication across cross-functional teams, ensuring clarity on program objectives, deliverables and expected timelines. 
  • Establish and monitor KPIs and success metrics for program performance.
  • Manage external vendors, and stakeholders as needed.
  • Champion a culture of continuous improvement and operational excellence.
What you need to be successful?
  • 7+ years of experience in Technical Program Management ideally on large-scale technical projects with a demonstrated ability to effectively lead a large amount of, cross-functional stakeholders, including senior stakeholders
  • Strong technical background in AI/ML (preferred), and/or experience in one or more of the following:  Automations, Workflows, Personalisation, Analytics.
  • Experience managing multiple, complex technical programs simultaneously. You are expert at anticipating and quickly surfacing risks and roadblocks, identifying solutions, aligning relevant stakeholders, then leading the group to action and resolution.
  • Ability to work through ambiguity, guiding stakeholders to clarity, alignment and concrete plans and decisions
  • Proficiency in program management methodologies (Agile, Scrum, Kanban, Waterfall).
  • Excellent problem-solving, analytical, and organizational skills.
  • Strong communication and stakeholder management abilities.
  • Experience with project management tools - JIRA (essential), Asana, Confluence, Miro or similar (nice to have)
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (preferred).

Preferred Qualifications (Nice to Have):

  • Experience in SaaS, cloud computing, or AI industries.
  • PMP, Prince or Agile certifications.
  • Experience working with globally distributed teams.
What's in it for you?
  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
  • Time off to care for and focus on your growing family 
  • Use your personal annual education budget to improve your skills and grow in your career
  • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • An annual wellbeing stipend to care for your physical, financial, or emotional health
  • A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
  • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Remote #LI-SB1

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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Average salary estimate

$110000 / YEARLY (est.)
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What You Should Know About Senior Technical Program Manager (f/m/d), Jobs for Humanity

Contentful is on the hunt for a talented Senior Technical Program Manager (f/m/d) to take charge of our strategic programs in Dublin, Ireland. If you have a knack for aligning cross-functional teams and steering complex technical initiatives, then this could be the perfect role for you! As a Senior Technical Program Manager, you’ll be at the heart of our Product Development (ProdDev) organization, acting as the glue that holds various teams together. Your experience in managing large-scale technical projects will be invaluable as you define program scopes, tackle dependencies, and keep all stakeholders informed and aligned. We’re looking for someone with strong expertise in AI/ML, who can also delve into automations, workflows, and analytics - if you’ve got this, we want to hear from you! Collaboration will be key as you work alongside engineering and product teams to translate strategic objectives into detailed project plans. Plus, you will champion a culture of continuous improvement by establishing KPIs and success metrics that guide our collective efforts. So, if you’re excited about leading the charge in a vibrant tech environment, this Senior Technical Program Manager role at Contentful is the place for you to thrive!

Frequently Asked Questions (FAQs) for Senior Technical Program Manager (f/m/d) Role at Jobs for Humanity
What does a Senior Technical Program Manager at Contentful do?

A Senior Technical Program Manager at Contentful drives strategic programs and coordinates across various teams to ensure successful execution of complex technical initiatives. This includes defining program scope, managing dependencies, and facilitating stakeholder alignment.

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What qualifications are needed for the Senior Technical Program Manager role at Contentful?

To succeed as a Senior Technical Program Manager at Contentful, candidates should have 7+ years of experience in Technical Program Management, ideally in large-scale technical projects, along with a strong background in AI/ML or related fields. A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field is preferred.

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What are the responsibilities of a Senior Technical Program Manager at Contentful?

Responsibilities include leading end-to-end program execution, collaborating with cross-functional teams to define program requirements, identifying risks, managing external vendors, and driving a culture of continuous improvement for technical projects at Contentful.

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What tools do you need to know as a Senior Technical Program Manager at Contentful?

Familiarity with project management tools such as JIRA, Asana, Confluence, and Miro is essential for the Senior Technical Program Manager role at Contentful. Proficiency in program management methodologies like Agile, Scrum, and Waterfall is also important.

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How does Contentful support its Senior Technical Program Managers' growth?

Contentful is committed to employee development, offering a personal annual education budget, various workshops, and an inclusive work culture that promotes ongoing learning and career growth for Senior Technical Program Managers.

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Common Interview Questions for Senior Technical Program Manager (f/m/d)
How do you prioritize tasks as a Senior Technical Program Manager?

In prioritizing tasks, it’s essential to align them with program goals and evaluate their impact on overall project success. Using tools to visualize dependencies and stakeholder input can streamline this process.

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Can you describe a time when you successfully managed a complex technical project?

Focus on a specific project where you coordinated multiple teams, overcame challenges, and delivered results. Highlight your leadership, problem-solving skills, and how you maintained stakeholder alignment throughout the process.

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What techniques do you use to manage risks in technical projects?

I prioritize proactive risk assessment during the planning phase, regularly review potential threats throughout the project, and maintain open communication with stakeholders to swiftly address any issues that arise.

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How do you ensure effective communication among cross-functional teams?

Establishing regular check-ins and using collaborative tools for real-time updates fosters clear communication. Additionally, asking for feedback helps ensure everyone is aligned with the project objectives.

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What experience do you have with program management methodologies like Agile or Scrum?

I have extensive experience applying Agile methodologies, organizing sprints, and facilitating retrospectives. I find this approach encourages adaptability and continuous improvement, leading to better project outcomes.

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How do you handle conflicts among stakeholders in a project?

I believe in addressing conflicts head-on through open and honest discussions. Clarifying objectives and emphasizing shared goals helps all stakeholders collaborate effectively toward a resolution.

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What strategies do you use to measure program success?

By establishing clear KPIs and success metrics at the outset of a project, I can monitor progress and adjust strategies as needed. Post-project reviews provide insights for continuous improvement.

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How do you keep your team motivated during long-term projects?

Celebrating small milestones, providing regular feedback, and ensuring workload balance can keep the team engaged. Open communication about project goals also fosters a collective sense of purpose.

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What tools and technologies are you proficient with as a Senior Technical Program Manager?

I am proficient with several project management tools like JIRA and Asana, along with communication platforms like Confluence. This ensures effective tracking and collaboration throughout technical programs.

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How do you approach continuous improvement in your role?

I advocate for a culture of learning by regularly soliciting feedback, analyzing project results, and implementing best practices. Sharing lessons learned fosters a collaborative environment for ongoing growth.

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DATE POSTED
March 16, 2025

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