Patient Registrar

As a Patient Registrar at Johns Hopkins, your main responsibilities include pre-registration, registration, and discharge tasks in ambulatory clinics. You will handle telephone inquiries, insurance verification, chart preparation, and cash collection activities. Your role is vital in ensuring a seamless experience for patients at the Bayview Medical Center.

To be considered for the Patient Registrar position at Johns Hopkins, you need at least a high school diploma or equivalent, along with previous experience in a similar environment. Strong analytical skills, excellent communication abilities, and a command of medical terminology are crucial for effectively performing your duties.

Yes, before starting your journey as a Patient Registrar with Johns Hopkins, you will need to obtain EPIC Certification, which will be provided through Johns Hopkins training. This training ensures that you're well-prepared to utilize our systems effectively.

The work schedule for the Patient Registrar position at Johns Hopkins is Monday through Friday, from 8 AM to 5 PM. This allows for a consistent work-life balance while still making a significant impact in patient care.

Successful Patient Registrars at Johns Hopkins are known for their courtesy, tact, and strong communication skills. They effectively engage with patients, explain medical center policies, and provide vital information in a compassionate manner, all while managing routine tasks diligently.

Highlight your relevant experience in patient registration, including how you've handled pre-registration and discharge tasks. Make sure to mention any specific systems you've used, like EPIC, or how you've ensured accuracy in patient data.

Discuss an example where you remained calm and professional in a tough situation. Emphasize your ability to use active listening and empathy to resolve conflicts or concerns raised by patients.

Talk about your organizational strategies, such as reviewing appointments, preparing necessary documents, and ensuring that you have the required supplies for the day. Show how planning contributes to smooth operations.

Explain your methods for double-checking patient information and the importance of accurate data entry in your previous roles. You could mention any tools or systems that have helped streamline this process.

Discuss your experience in communicating effectively with patients, family members, and healthcare staff. Highlight the importance of clarity, patience, and ensuring that all parties understand the information being conveyed.

Talk about the ethical implications of patient confidentiality and your commitment to maintaining it. Mention any relevant training you've had on HIPAA regulations or similar standards.

Share a specific experience where you were required to adapt to new software or procedures swiftly. Emphasize your proactive approach to learning and how it benefited your team.

Provide examples of techniques you've used to maintain calmness during busy periods, such as prioritizing tasks, staying organized, and asking for help when needed.

Reflect on the aspects of the role you enjoy the most, like helping patients feel welcome or contributing to a positive healthcare experience. This is an excellent opportunity to express your passion for patient care.

Mention any resources you use, such as industry publications, training sessions, or professional associations, to stay informed about updates affecting patient registration and healthcare practices.