Member Marketing Manager

About Journey

Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company. 
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
• Customer-Obsession. We are obsessed with helping all people to live happier, healthier lives. We accomplish this by knowing our customers incredibly well and finding ways to make their lives better. 
• Truth Through Safety & Courage. A safe space allows all of us to feel secure and welcome, which creates the environment needed to act courageously, speak our truth, and see different perspectives. Doing so leads to the best decisions and the most successful company.
• Ownership & Accountability, Together: We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges and work together to achieve our collective success.

About The Role

We’re seeking a creative and strategic marketer to lead our member communications as we continue to grow. As Member Marketing Manager, you’ll be responsible for crafting and executing all member-facing marketing efforts, ensuring our messaging inspires, educates, and engages our community. You’ll also support our teams during open enrollment periods and create compelling materials for internal and external events.

If you’ve got a passion for storytelling, a knack for bringing mental wellness initiatives to life, and the skills to translate complex ideas into clear, motivating content, this is the opportunity for you!

In this job, you will: 

• Own the creation and execution of all member-facing marketing materials, including emails, newsletters, digital assets, and onboarding content.
• Collaborate cross-functionally with Customer Success, Growth, and Sales teams to develop clear and impactful messaging
• Support open enrollment campaigns with clear, engaging communications that drive participation and awareness
• Design and produce collateral for internal and external events, including flyers, handouts, and digital presentations
• Develop and maintain a consistent tone, style, and voice that reflects Journey’s values and mission
• Use data to evaluate and improve campaign performance, member engagement, and content effectiveness

Requirements (What makes you a great fit for this role): 

• 4+ years of experience in marketing, preferably in health tech, wellness, or mission-driven organizations
• Strong writing, editing, and content strategy skills with a portfolio of member- or consumer-facing materials
• Proficiency with Canva or similar tools to independently create marketing visuals and collateral
• Excellent project management and organizational skills; able to manage multiple campaigns at once
• Experience supporting open enrollment or benefits communications is a plus
• Comfort working cross-functionally in a fast-paced, startup environment

Benefits

• Culture Focused. We prioritize building a high-performance culture of top talent. At Journey, you’ll work with a team of smart, motivated and happy people who like to have fun. 
• Remote First. We are a remote company. Where you live is where we are located. 
• Stock Options. We encourage an ownership mindset by giving full-time employees the opportunity to share in the success of Journey. 
• Medical, Dental & Vision Insurance. Journey contributes 100% of the medical insurance premium for the employee, provided through Aetna. 
• Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. 
• Parental Leave. 10 weeks of fully paid parental leave for birthing, non-birthing, and adoptive parents is available after one year of employment. Journey also offers paid leave for pregnancy loss as well as travel reimbursement for safe and legal abortion access.
• Wisdom Money. Team members receive $1,000 per year to spend on personal development activities, such as meditation classes and retreats, as they see fit.
• Productivity Stipend. Team members receive $1,000 to spend on co-working spaces, a new desk chair, or whatever they need to make their work environment more comfortable.
• Learning and Development. Journey is invested in your continuous growth. Each year, team members are eligible for up to $500 to spend on professional development opportunities of their choosing.
• Journey’s Proactive Employee Assistance Program. Of course, team members and their loved ones have access to Journey Proactive EAP, our proactive mental health solution to stay happy, healthy, and mentally and emotionally fit
• Compensation. The salary range is $80,000 - $90,000 plus bonus and equity. Compensation may vary based on skills, experience, and location.