Job details

Game Day Operations Specialist

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Company Overview:

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

Jump’s enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first.

Founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more, we’re just getting started!

We are a remote first team that grounds our actions and decisions in our core values — begin with trust, play like the underdog, and do your thing. Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible with our collective creativity.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

Position Overview:

Jump is offering a part time (non-exempt) position for a team-member eager to gain hands-on experience in ticketing and live event operations. This unique opportunity allows you to work behind the scenes to support the North Carolina Courage (NWSL) and North Carolina FC (USL) in their deployment of the Jump fan experience platform. This is a seasonal position where you'll support our mission to provide a first-class experience to both the NC soccer teams and their fans.

Position Details:

As a Game Day Operations Specialist, you will join Jump for a dynamic 2025 season, gaining behind-the-scenes experience in professional ticketing operations. This role involves hands-on responsibilities on game days and participation in select non-game day events. Ideal candidates are strong communicators who are committed to delivering exceptional customer service. You should be collaborative, eager to learn, capable of working unsupervised, and adaptable to the fast-paced environment of a professional sports season. This is a part-time, paid position beginning April 25th and running through the end of the NC Courage and NCFC seasons (October/November). This role will report to the Sr. Manager, Event Operations at Jump.

Key Responsibilities:

Assist in ticketing system preparation and setup prior to games.
Organize ticket scanning equipment and materials for each event.
Support various roles on the NC Courage and NCFC teams throughout game days, including:
- Ticket scanners
- Box office users
- Concession stands
- Parking
Serve as the on-site point of contact for game day operations, coordinating with remotely located Jump team members as needed to quickly identify and resolve ticketing issues, access problems, and customer inquiries in real time.
Assist with ticket scanner organization post-game.
Other duties as assigned by supervisors.

Qualifications:

Ticket operations and/or event operations experience preferred but not required.
Enthusiastic and positive attitude with a strong desire to succeed.
Self-motivated, detail-oriented, and highly organized.
Desire and ability to work and communicate effectively with different audiences (Jump team, NCC/NCFC staff, stadium staff, fans).
Ability to work well in a team environment and adapt to changing responsibilities.
Strong problem-solving skills and the capacity to multi-task effectively.
Effective verbal and written communication skills.
Ability to stay calm under pressure.
Availability for all Courage and NCFC home games, specifically hours on weeknights and weekends. NC Courage schedule here and NCFC game schedule here. Must be able arrive at the stadium 2 hours prior to the game start times.
Ability to lift and move objects up to 25 lbs safely.

Compensation:

Compensation is something we don’t want our candidates or employees to worry about. The core tenants of our compensation philosophy are fairness and transparency. The compensation for this role is $20 per hour. This is a part time, non-exempt role that is not eligible for benefits.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

Average salary estimate

$41600 / YEARLY (est.)

min

max

$41600K

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What You Should Know About Game Day Operations Specialist, Jump

Jump is on the lookout for a Game Day Operations Specialist to join our dynamic team in Cary! As a part of our innovative, fan-focused company, you'll play a key role in enhancing the live experience for North Carolina Courage and North Carolina FC fans. This exciting part-time opportunity is perfect for individuals eager to gain hands-on insights into ticketing and live event operations. Starting on April 25th, and running through the soccer season's end, you'll assist with everything from setting up ticketing systems to ensuring the smooth operation of game-day activities. You'll get a front-row seat to the action, all while collaborating with passionate team members dedicated to putting fans first. We’re looking for enthusiastic communicators who are adaptable and committed to delivering top-notch service. If you thrive in fast-paced environments, love problem-solving, and are ready to take on various responsibilities on game days, this role is for you! With a compensation of $20 per hour, this is a fantastic way to start your journey in the sports industry while being part of an inclusive and diverse workplace culture that values authenticity and creativity. Join Jump, where together we push the limits of what is possible for sports fans everywhere!

Frequently Asked Questions (FAQs) for Game Day Operations Specialist Role at Jump

What are the key responsibilities of a Game Day Operations Specialist at Jump?

As a Game Day Operations Specialist at Jump, your main responsibilities include assisting with ticketing system preparation, organizing ticket scanning equipment, supporting various roles on game days like ticket scanners and concession staff, acting as the on-site point of contact for resolving ticketing issues, and helping with post-game organization. This role is crucial in ensuring a smooth game-day experience for both fans and staff, effectively showcasing your customer service skills and adaptability.