Systems & Solutions Administrator (Business Ops, SaaS Systems)

As a Systems & Solutions Administrator at Juniper Square, you will be responsible for developing internal systems and data solutions by collaborating closely with business stakeholders. Your role includes identifying operational needs, managing solution implementations, and ensuring successful system operations. You'll also partner with leaders and experts to conceptualize effective solutions and document processes to enable user training and system maintenance.

To qualify for the Systems & Solutions Administrator role at Juniper Square, candidates should have at least 5 years of functional technical experience, particularly with SaaS platforms like Salesforce and Zendesk, and a solid background in high-growth technology environments. An understanding of project management, iPaaS systems, and familiarity with AI concepts such as machine learning is also highly beneficial.

Juniper Square prides itself on a values-driven work culture that emphasizes innovation, teamwork, and flexibility. As a Systems & Solutions Administrator, you’ll be part of a collaborative, digitally-oriented environment where remote work is embraced, allowing you to contribute to meaningful projects without geographical restrictions while maintaining a healthy work-life balance.

At Juniper Square, we provide various opportunities for professional development, including annual stipends for training and educational resources. We believe in equipping our Systems & Solutions Administrators with the necessary tools and knowledge to advance their careers and stay current in a fast-evolving technological landscape.

A Systems & Solutions Administrator at Juniper Square will work with a diverse range of SaaS systems, including CRM platforms like Salesforce and support tools like Zendesk. You’ll also engage with project management software such as Jira and workflow automation tools, ensuring they are effectively leveraged across the company’s various operational needs.

When designing systems, I prioritize aligning them with business operations by collaborating closely with stakeholders to fully understand their needs and processes. I gather insights, feedback, and operational requirements and then conceptualize solutions that effectively address these areas while considering both short- and long-term goals.

In my previous role, I faced a challenging project involving the integration of multiple systems to streamline operations. I approached it by first conducting a thorough analysis of existing processes, identifying gaps, and then outlining a step-by-step implementation plan. I established clear communication channels among teams, which helped in managing expectations and ensuring alignment throughout the project.

I have extensive experience with several systems and tools including Salesforce, Zendesk, Jira, and Smartsheet. My expertise also includes working with iPaaS solutions like Boomi and Zapier, along with a theoretical grasp of AI concepts, which I leverage to enhance system functionality and user experience.

If a system implementation doesn't go as planned, I first conduct a retrospective to identify what went wrong. I gather feedback from relevant stakeholders and analyze the data to understand the root cause. From there, I develop a corrective action plan, making necessary adjustments while ensuring open lines of communication to keep everyone informed and engaged in the resolution process.

I prioritize comprehensive documentation by establishing a consistent documentation framework from the start of any project. This includes detailed descriptions of processes, user guides, and technical specifications, all of which are updated regularly throughout the project lifecycle. I also seek input from various stakeholders to ensure it’s accurate and user-friendly.

An effective Systems & Solutions Administrator must possess strong analytical skills, excellent communication abilities, and a collaborative spirit. Understanding stakeholder needs is crucial, as is the ability to conceptualize and implement efficient systems. Additionally, being adaptable and open to learning about emerging technologies can significantly enhance one’s effectiveness in this role.

User feedback is invaluable in my approach to managing systems. It helps identify areas for improvement and reveals insights that may not have been considered during the design phase. I routinely collect user feedback through surveys and direct communication, integrating that feedback into system enhancements to ensure that the tools we provide truly meet their needs.

I have ample experience working collaboratively with cross-functional teams, often acting as a liaison to ensure all inputs are considered when developing solutions. By fostering open communication and active participation among departments like Finance, Customer Experience, and IT, I’ve successfully implemented systems that addressed diverse operational challenges while enriching the overall workflow.

To prioritize multiple projects effectively, I assess each project's urgency and importance, and I utilize project management tools to track progress and deadlines. I also communicate with stakeholders to realign priorities when necessary, ensuring that critical objectives are met while managing resources optimally.

To ensure high-quality solutions, I employ a strategy that starts with a clear understanding of customer needs through active engagement. Continuous testing and iteration are essential, and I advocate for collaborative problem-solving with teams, ensuring that feedback loops are established to refine and enhance the solutions before they reach the end-user.