Customer Care Consultant (Miss.Ave/Route 3)

As a Customer Care Consultant at Jushi Holdings Inc., your primary responsibilities include providing exceptional customer service, assisting patrons and patients over the phone, and ensuring compliance with company policies and industry regulations. You'll engage customers by answering their questions and concerns, conducting product tours in-store, and maintaining an organized environment. Additionally, you'll handle cash register duties and work collaboratively with your team to achieve sales and compliance goals.

To be considered for the Customer Care Consultant role at Jushi Holdings Inc., candidates are required to have a high school diploma or GED. Preferred qualifications include an Associate's or Bachelor’s degree and at least two years of experience in a call center setting. Strong computer skills, bilingual proficiency in Spanish, excellent multitasking abilities, and a commitment to customer care are highly valued.

At Jushi Holdings Inc., compliance is a critical aspect of the Customer Care Consultant's role. Employees are trained to adhere to company safety and health policies, industry regulations, and product handling procedures. This commitment to compliance helps ensure that all customer interactions are professional, ethical, and in line with legal requirements, providing peace of mind to our patrons and patients.

A typical day for a Customer Care Consultant at Jushi Holdings Inc. involves engaging with customers on the phone, answering inquiries, and performing product recommendations. You’ll also maintain store organization, manage cash register operations, and collaborate with your team to meet sales and compliance targets. The role requires a friendly demeanor, proactive problem-solving, and a passion for customer service in the cannabis industry.

Jushi Holdings Inc. offers a comprehensive benefits package to its Customer Care Consultants, including medical, dental, and vision insurance, life insurance, and short- and long-term disability coverage. Employees can also take advantage of flexible spending accounts, paid time off, paid holidays, and a 401(k) plan, ensuring they feel secure and supported in their roles.

When answering this question, express your passion for providing exceptional customer service and your interest in working within the cannabis industry. Highlight any previous experience you have in customer care and how your values align with the mission of Jushi Holdings Inc.

Talk about your approach to conflict resolution, emphasizing the importance of listening actively, remaining calm and empathetic, and seeking a solution that satisfies the customer while adhering to company policies. Use an example from past experiences to illustrate your point.

This is your chance to showcase your customer service skills! Share a specific situation where you went above and beyond for a customer. Explain what steps you took to ensure their needs were met and the positive outcome that resulted.

Discuss organizational skills such as prioritizing tasks, utilizing time management techniques, and perhaps using technology or tools to help manage customer inquiries effectively. Sharing a personal habit or system can make your answer more relatable.

Express the importance of continuous learning in the cannabis industry. Discuss how you research products, attend training sessions, or use other resources to ensure you are well-informed to assist customers effectively.

Explain that teamwork enhances the overall customer experience. Highlight how collaboration among team members can lead to more efficient problem-solving and create a supportive environment that benefits both customers and employees.

Identify key attributes such as excellent communication, empathy, patience, multitasking ability, and a strong understanding of the products offered. Relate these qualities back to your personal experiences and how they've impacted your work.

Provide strategies for managing stress and maintaining service quality under pressure. Discuss prioritization of customer needs, effective communication, and time management techniques that help ensure every customer interaction remains positive.

This question requires preparation. Research Jushi Holdings Inc. and familiarize yourself with its mission, values, products, and services. Be specific about what excites you about the company and how you see yourself contributing to its goals.

Discuss your aspirations related to growth in customer service. You could mention goals such as advancing into a supervisory role, specializing in training, or expanding your knowledge about the cannabis industry, positioning yourself as a valued team member at Jushi.