Job details

Customer Care Coordinator - job 1 of 2

Get a free resume review

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Coordinator conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Operate cash register, computer-based POS system, and cash drawer
Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
All other job duties as assigned

WHAT WE ARE LOOKING FOR

High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Minimum of 2 years’ experience in a call center setting.
Excellent computer, language and reasoning skills
Bilingual in Spanish preferred
Excellent multi-tasking skills over the phone
Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks
Frequently sitting
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Care Coordinator, Jushi

Are you passionate about providing stellar customer service while making a positive impact in people's lives? At Jushi Holdings Inc. in Fairfax, VA, we're on the lookout for a friendly and dedicated Customer Care Coordinator to join our dynamic team. If you're excited about being a part of the cannabis industry's evolution, you’ll thrive in this role. As the Customer Care Coordinator, you will be the driving force behind our customer interactions, offering knowledgeable and compassionate support to our valued patrons and patients over the phone. Your primary mission is to ensure that all inquiries are met with accuracy and professionalism in line with our company’s core values. You'll also get the chance to lead customers on tours of our sales floor, suggesting products based on your in-depth understanding of our offerings. Plus, with the responsibility of maintaining store cleanliness and compliance with safety procedures, your attention to detail will be crucial. Ideally, you have at least 2 years of experience in a call center and are bilingual in Spanish, which would be a major asset. At Jushi, we provide a comprehensive benefits package, ensuring our employees are supported both personally and professionally. If you are looking to contribute to a thriving company where you can grow and make a difference, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Customer Care Coordinator Role at Jushi

What are the key responsibilities of the Customer Care Coordinator at Jushi Holdings Inc.?

The Customer Care Coordinator at Jushi Holdings Inc. is responsible for delivering exceptional customer and patient service by addressing inquiries, leading store tours, making product recommendations, and ensuring compliance with regulations. Additionally, you’ll handle customer phone support while maintaining cleanliness in the store and assisting with sales goals.