People Operations Coordinator

As a People Operations Coordinator at Justworks, your primary responsibilities include serving as the first point of contact for employee inquiries about benefits, payroll, and policies. You'll also handle the administrative tasks surrounding new hire onboarding and terminations, ensuring a seamless employee experience. Additionally, you'll maintain accurate employee data, conduct audits, and support benefits administration. This role is critical for providing solutions to employee operational questions and contributing to overall HR effectiveness.

To qualify for the People Operations Coordinator role at Justworks, you should have a minimum of two years of experience in a human resources position. We value tech-savviness, particularly with tools like G-Suite, HRIS, and basic Excel skills. Familiarity with Workday is preferred. You must also possess strong verbal and written communication skills, as well as a keen attention to detail to manage employee data effectively.

At Justworks, we prioritize a welcoming onboarding experience for new employees, including People Operations Coordinators. You'll receive training and mentorship to understand our systems and processes, ensuring you're well-equipped to be successful in your role. We believe in investing in our team's growth, allowing new hires to integrate smoothly and confidently into our company culture.

Essential skills for the People Operations Coordinator role at Justworks include excellent communication and problem-solving abilities, tech proficiency, attention to detail, and the capacity to maintain confidentiality. Being solution-oriented and having sound judgment are also crucial, as you'll be expected to navigate various employee-related challenges while upholding our company's values of camaraderie, openness, grit, integrity, and simplicity.

Justworks is known for its vibrant and supportive workplace culture, making it an excellent place for a People Operations Coordinator. We are committed to the growth and development of our employees and offer fantastic benefits, wellness programs, and opportunities for professional interaction and learning. With a focus on collaboration and camaraderie, you'll find that working here feels more like being part of a community than just another job.

Discuss your previous roles where you managed employee inquiries. Highlight your approach to effectively communicating with staff, ensuring you provide timely and accurate information. Use specific examples to demonstrate your problem-solving skills in handling various HR issues and how you triaged questions.

Explain your process for reviewing and updating employee data. Mention your attention to detail and any specific tools you’ve used to maintain accuracy. You could share an example of a time when your diligence prevented or corrected an HR-related data error.

Share a specific scenario where you identified a challenge and applied a unique solution. Talk about the steps you took to implement the solution, the outcome it achieved, and how it positively impacted the employee experience or HR operations.

Discuss your organizational skills and methods of prioritization, particularly in busy periods. Provide examples of how you determined which tasks needed immediate attention and how you communicated deadlines or updates to your team.

Mention qualities like empathy, adaptability, strong communication skills, and the ability to problem-solve under pressure. Relate these qualities to your personal experience and how they will help in fostering a positive employee experience at Justworks.

List the HRIS and tools you’ve worked with, such as Workday, G-Suite, or JIRA. Provide examples of specific tasks you accomplished using these tools and how they helped streamline HR processes.

Describe your conflict resolution strategy, emphasizing open communication and a fair approach. Share a real-life example of how you successfully mediated a conflict and the techniques you employed to facilitate a resolution.

Express your passion for helping others and your desire to foster a productive work environment through your role. Convey how being part of a team that enables others to succeed excites you and aligns with Justworks' commitment to its employees.

Talk about the resources you use to keep informed, such as attending webinars, subscribing to HR journals, or participating in professional organizations. Highlight your commitment to maintaining compliance and understanding the legal landscape that affects HR.

Explain your analytical skills and how you utilize data to inform decision-making. Provide an example of an HR report you compiled and how the insights gained were applied to improve operations or employee experiences.