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Desktop Operations, Intern

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Job Title

Job Description

About Kaplan

Kaplan, a global leader in education, serves over 1 million students each year and partners with thousands of educational institutions and corporations across the world. Our mission is to give students an edge to advance their professional development through continuous growth, innovation, and empowerment. We are excited to invite highly motivated undergraduate students who want to make a difference, grow their knowledge and skill sets, and take part in a movement to broaden access to education.

Summary of the Role:

** Please note: This is a full time | paid ($15 hourly) | onsite internship in Fort Lauderdale, FL. The internship dates are: June 2nd - August 1st **

In our 9-week, and paid program, interns can expect to work with a team of Kaplan employees on day-to-day functions and projects that contribute to company-wide business initiatives. While gaining comprehensive real world experience, interns will also engage through weekly small group meetings and workshops, designed around professional development, leadership, and direct networking with leaders across Kaplan.

The KNA Internship - Desktop Operations will learn to provide exceptional customer service to Kaplan students in a courteous, knowledgeable and timely manner. The core responsibilities of this position are to assist students on the phone and over email to all of their basic technical inquiries.

Primary/Key Responsibilities

Engage and participate in leadership workshops covering topics such as: Mentorship, Professional
Interns must be available for the 9-week program from (June 2, 2025 - August 1, 2025)
Development, and Networking opportunities
Assist KNA Desktop Operations Technical Support Analysts in their day to day activities-including box shipment program and inventory auditing
Perform Regular checks of multimedia equipment
Perform regular equipment set up, breakdown, and other physical equipment moves ( up to 50 lbs)
Interact with customers and stakeholders to perform on site and remote hardware/software break fix troubleshooting
Engage with KNA Desktop Operations Team Members in regular team meetings
Report to assigned post at assigned schedule
Provide on-site customer service for customer interactions such as equipment drop of and pick up
Provide updates of activities to management as requested

Minimum Qualifications

Currently enrolled in Bachelor’s degree program
Active undergraduate student in their Sophomore, Junior, or Senior year
No years of experience required
Customer service, adaptability, time management, troubleshooting, technical support, data entry, problem solving, basic computer skills

#LI-JB1

The hourly rate for this position is $15.00

Location

Fort Lauderdale, FL, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Technical Support/Customer Service

Business Unit

00091 Kaplan Higher ED

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

Kaplan Glassdoor Company Review

3.6

Kaplan DE&I Review

No rating

CEO of Kaplan

Andrew S. Rosen

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Average salary estimate

$31200 / YEARLY (est.)

min

max

$31200K

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What You Should Know About Desktop Operations, Intern, Kaplan

At Kaplan, we are thrilled to offer the opportunity for an enthusiastic Desktop Operations Intern to join our team in Fort Lauderdale! This paid internship, which runs from June 2nd to August 1st, is perfect for undergraduate students who are eager to enhance their professional development while contributing to meaningful projects that impact thousands of students worldwide. As a Desktop Operations Intern, you will dive into the heart of our technical support operations, providing exceptional customer service to our students. You'll assist with a variety of tasks such as troubleshooting technical inquiries via phone and email, conducting regular multimedia equipment checks, and even helping with hardware/software installations. This hands-on experience will give you a front-row seat to the workings of a key department in a leading education organization. You’ll have the chance to participate in leadership workshops and networking events that will foster your growth and set you up for future success. Plus, you’ll be a vital part of a team that focuses on innovation and continuous improvement. With a starting hourly rate of $15, this internship not only gives you real-world experience but also connects you with professionals who are passionate about education. If you’re a motivated student currently enrolled in a Bachelor’s degree program, particularly in your sophomore, junior, or senior year, we encourage you to apply and become part of the Kaplan mission to empower learners everywhere. We can't wait to see the fresh ideas you bring to our team!

Frequently Asked Questions (FAQs) for Desktop Operations, Intern Role at Kaplan

What are the primary responsibilities of the Desktop Operations Intern at Kaplan?

As a Desktop Operations Intern at Kaplan, your primary responsibilities include providing technical support to students by addressing their inquiries over the phone and email, assisting in equipment setup and troubleshooting, and performing regular maintenance checks on multimedia equipment. You'll also collaborate with the Desktop Operations Team in daily meetings, ensuring efficient communication and support throughout the organization.