The Resident Maintenance Technician Level II at Dematic is primarily responsible for performing troubleshooting and preventative maintenance on Material Handling Equipment (MHE). This includes tasks like repairing and maintaining equipment, completing routine documentation, troubleshooting service calls, and managing work orders in the asset management system.

To qualify for the Resident Maintenance Technician Level II role at Dematic, candidates should have a high school diploma or equivalent experience. While vocational technical training is beneficial, hands-on experience in maintenance and the ability to lift and move materials up to 50 pounds is crucial. The role may also require climbing ladders and working in varied conditions.

At Dematic, a Resident Maintenance Technician works in environments that may include small spaces and variable temperatures, as well as exposure to dust and mechanical vibrations. The role involves standing or walking for long periods, so candidates should be comfortable with physical demands and frequently working in dynamic conditions.

Yes, Dematic offers significant career development opportunities for Resident Maintenance Technicians. Employees can enhance their skills through training and experience, potentially advancing within the company into more specialized roles or managerial positions, while also enjoying competitive compensation.

The Resident Maintenance Technician Level II typically works first shift hours from 6:00 am to 2:00 pm, Monday through Friday. However, flexibility is necessary as the role may involve covering multiple shifts and holiday hours, depending on operational needs.

When responding, outline your hands-on experience with specific types of MHE you’ve worked on, including any preventive maintenance routines you've performed. Highlight your troubleshooting techniques and how you've resolved issues effectively.

Discuss your approach to prioritization, such as assessing the severity and impact of each issue, using teamwork to handle calls efficiently, and ensuring that urgent matters are addressed immediately while managing other tasks effectively.

You should provide an overview of specific safety protocols from your past experiences. Emphasize your understanding of using proper PPE, adhering to safety regulations, and ensuring that equipment is de-energized before performing any maintenance work.

Share a specific example focusing on the problem identification process, the steps you took to troubleshoot, and how you ultimately resolved the issue. Highlight your critical thinking skills and collaboration, if applicable.

Mention any experience with asset management systems or maintenance tracking software. Describe how you have used such tools effectively for documenting work orders, recording labor hours, and managing spare parts inventory.

Discuss your strategies for maintaining composure under pressure, such as effective communication with team members, a systematic approach to troubleshooting, and prioritizing urgent repairs to minimize downtime.

Share your passion for maintenance and problem-solving. Explain how achieving operational efficiency, ensuring safety, and contributing to team success motivates you to excel in your role.

Talk about specific environments you’ve worked in that had tough conditions and how you adapted. Focus on your ability to maintain performance standards despite adverse weather, dust, or tight spaces.

Explain your understanding and approach to preventative maintenance, including strategies for thorough inspections, performing scheduled maintenance tasks, and keeping detailed records of your work to ensure equipment reliability.

Make sure to cover a mix of technical skills like troubleshooting, working knowledge of equipment, and soft skills such as communication, teamwork, and adaptability that are crucial for success in the Resident Maintenance Technician role.