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Senior Community Specialist

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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The Klaviyo Community convenes, cultivates, and celebrates businesses of all sizes to power smarter digital relationships. Community offers peer to peer learning and a direct connection to Klaviyo experts to enable brand growth. Community is the space to learn from others and actively participate in the Klaviyo ecosystem.

In this role, you’ll be focused on building positive relationships with Community members. You will work cross-functionally across a variety of teams, including Customer Success, Customer Education, Support, Product, and Marketing to increase Digital Community engagement and reduce customer friction points. You’ll work collaboratively with other members of the Community team on new programs, strategies, and content that will continue to drive customer value, engagement, and create long-term Klaviyo advocates. At times, you’ll engage directly with Community members, answering their questions, engaging in conversations on marketing strategy, and directing them to Klaviyo educational resources to help them achieve their goals.

As the Sr. Community Specialist focused on content, you’re responsible for owning, developing and creating the end to end content experience for the digital community. You will create and execute a cross-functional content calendar with partnership across the organization. You’ll be responsible for the performance and optimization of the content, along with developing a reporting cadence to highlight content successes and challenges.

As the Digital Community content owner, you are highly focused and will be measured on driving engagement in the community (likes and comments) and driving content consumption (pageviews). You’ll test new strategies, conduct research as needed and align the overall Digital Community’s content strategy both with the Power Up and with the Klaviyo Marketing strategy — complementing where necessary and filling spaces where needed.

How You'll Make a Difference:

Own content strategy for the digital community, through a peer-led lens
You will manage the community content calendar with an eye on representation from community members, champions, and other internal stakeholders - including all content from fireside chats to marketing innovation content and more.

You’ll support content and processes that delivers on:

Online community announcements-small releases
Platform updates/adjustments (banners)
Blog posts on community trending topics
Process documentation

Drive the planning of Community content, ensuring that it is always in alignment with the PowerUp and the Klaviyo Marketing content strategy
Evangelize community content with internal stakeholders and throughout customer touch points
Own content processes as an expert in the Gainsight Community platform, to schedule posts and leverage diversity of voice for our core audience
Own data reporting on the engagement and impact from community-produced content to elevate with stakeholders

You will create a reporting cadence so all key teams are informed of these metrics and planned optimizations

Respond to questions/comments on content in a timely manner to encourage engagement and represent the Klaviyo brand appropriately
Identify and manage top community advocates to produce content throughout in-person, online events, and engagement on the digital community
Become an expert on the Gainsight Community platform, in order to schedule posts to reflect curated content calendar on a weekly and monthly cadence
Approach any initiatives and/or content from a marketer's perspective to improve visibility of the Community and its resources
You will build respect and trust with our community and internal teams
Perform other duties as assigned.

Who You Are:

You bring a customer-first mindset to everything you do.
You have excellent overall communication skills, especially in a written format, and in a conversational ton.
You’re a strong networker, both internally and externally and you’re eager to help people connect
You’re a highly empathetic individual that is eager to help solve customer pain points and think through creative solutions
You can easily learn new technologies and softwares and have 5+ years of experience working directly with customers
You’re adaptable towards shifting team priorities, and enjoy brainstorming and collaborating with others
You’re a self-starter and someone who thrives in fast-paced environments.

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:

$64,000—$96,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here.

Klaviyo Glassdoor Company Review

3.9

Klaviyo DE&I Review

4.2

CEO of Klaviyo

Andrew Bialecki

Approve of CEO

Average salary estimate

$80000 / YEARLY (est.)

min

max

$64000K

$96000K

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What You Should Know About Senior Community Specialist, Klaviyo

At Klaviyo, we’re on the lookout for a Senior Community Specialist to join our dynamic team in beautiful Boston, MA! As a Klaviyo, we believe in the power of every individual's unique perspectives and experiences, and we want to create an engaging space for our community where businesses can thrive together. In this role, you will play a pivotal part in fostering positive relationships with our community members while collaborating with Customer Success, Education, Support, Product, and Marketing teams. Your mission? To increase digital community engagement and streamline customer journeys. You’ll be designing and executing a vibrant content calendar filled with resources that empower our users to take control of their marketing strategies. As you dive deep into the Klaviyo ecosystem, you’ll engage with community members—answering questions and guiding them towards valuable educational resources. Your analytical prowess will shine as you report on content performance and community interactions, directly influencing our digital community's growth and engagement metrics. Plus, you'll have the chance to identify key advocates and encourage their contribution to our community. If you're someone who thrives in a fast-paced environment and has a knack for making connections, you'll find your perfect fit with us at Klaviyo. Together, let’s empower our community members to reach their marketing goals and create lasting relationships within the Klaviyo family.

Frequently Asked Questions (FAQs) for Senior Community Specialist Role at Klaviyo

What responsibilities does a Senior Community Specialist at Klaviyo have?

A Senior Community Specialist at Klaviyo is responsible for managing and owning the content strategy for the digital community. This role involves developing a cross-functional content calendar, engaging directly with community members, and reporting on content performance. You’ll collaborate with various teams and ensure that community interactions are aligned with company goals.