Solutions Architect

As a Solutions Architect at Kobie, your primary responsibilities include understanding client business requirements and designing solutions that align with those needs. You'll lead product demonstrations, manage project scopes, and negotiate requirements with clients. Your expertise will be crucial in ensuring that all functional groups are on the same page regarding business objectives, ultimately contributing to the success of client projects.

To qualify for the Solutions Architect role at Kobie, you'll need 3-5 years of experience in solution design and delivery within a technology environment. Having 2-4 years of relevant experience in software implementation, technical project direction, or pre-sales engineering is also preferred. Familiarity with Agile methodologies and a background in loyalty marketing or retail sectors will give you an edge.

At Kobie, we are dedicated to supporting your career growth as a Solutions Architect. Our comprehensive people strategy helps you navigate your career path with clarity, offering opportunities for advancement beyond title progression. With competitive pay, 401k matching, and a commitment to professional education, you're set up for long-term success in your career at Kobie.

The culture at Kobie is all about collaboration, innovation, and diversity. As a Solutions Architect, you'll be part of a fun and high-trust workplace where every voice matters. Our focus on transparency, leadership, and personal ownership allows you to thrive while feeling supported by your teammates. With a strong emphasis on mental and physical health, we ensure our Solutions Architects are happy and fulfilled both at work and outside the office.

Solutions Architects at Kobie typically utilize a range of tools and technologies for project management and solution design. This may include Agile project management tools, customer relationship management (CRM) software, and modeling tools to architect technical solutions. Additionally, familiarity with data analytics platforms and loyalty marketing systems will enhance your ability to deliver successful outcomes for clients.

When approaching client business requirements, it's essential to engage in active listening and ask clarifying questions. By doing so, you can accurately capture their needs and understand the desired outcomes. Highlight your experience in translating complex requirements into actionable solutions, ensuring that you align your proposal with their objectives.

Referring to a challenging project, focus on the situation, the problem you faced, and how your role as a Solutions Architect helped overcome it. Highlight your problem-solving skills, ability to negotiate, and collaboration with cross-functional teams to achieve a successful outcome. Showcase the results and what you learned to demonstrate growth.

Discuss your familiarity with various methodologies, such as Agile, Scrum, or Waterfall, and explain how you've applied them in past projects. Share examples that illustrate your flexibility in adapting your approach based on project needs, ensuring efficient deliveries that meet client expectations.

Managing stakeholder expectations requires clear communication and transparency. Explain how you set realistic goals, keep stakeholders informed of progress, and involve them in key decisions. Share your strategies for addressing challenges and ensuring client satisfaction, ultimately fostering a trusting relationship.

Creating technical documentation involves thorough understanding and communication of the project details. Describe your process for gathering information, collaborating with team members for input, and organizing the documentation in a clear, accessible format. Emphasize the importance of considering the audience to ensure usability.

Staying updated on industry trends is crucial for a Solutions Architect. Share your methods for keeping informed, such as following relevant blogs, participating in webinars, or attending industry conferences. Highlight how this knowledge influences your solution design and keeps you innovative.

When discussing your experience, provide specific examples of software implementations you've been a part of, detailing your role, challenges faced, and the ultimate outcome. Highlight how your involvement streamlined the process and contributed to successful project delivery.

In a fast-paced environment, effective task prioritization is essential. Discuss your technique for evaluating tasks based on urgency and importance, using project management tools if applicable, and ensuring alignment with team goals. Give an example of how prioritization led to meeting delivery timelines successfully.

Handling conflicting requirements entails years of experience and strong negotiation skills. Describe how you approach these discussions by encouraging open dialogue, emphasizing the client's needs, and finding common ground for a solution. Provide an example where your mediation led to a satisfactory resolution.

Customer feedback is vital in shaping the solutions we design. Explain your process for soliciting, analyzing, and incorporating feedback, sharing how it's used to influence improvements and enhance client satisfaction. Illustrate with an example where feedback led to significant changes in project direction.