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Dispatch Associate

Company Description

KSI Auto Parts is a top supplier of aftermarket collision parts for over 30 years, offering exceptional service and top-quality products to customers nationwide. We're committed to creating a diverse and supportive work environment for our employees by providing competitive compensation, benefits packages, and providing opportunities for professional growth within the company. Apply to join the KSI team today!

Job Description

KSI Auto Parts: are seeking a highly organized and detail-oriented Dispatch & Invoicing Coordinator to manage the dispatching and invoicing of drivers, ensure efficient routing, oversee stock transfers, and support warehouse operations. The ideal candidate will have strong multitasking abilities, excellent communication skills, and a keen eye for accuracy.

Responsibilities:

  • Assist in leading the team of 20+ CDL and Non-CDL drivers
  • Address any challenges that may arise during the shift
  • Maintain constant communication with drivers to ensure smooth operations
  • Track shipments in real time, and report any delays or emergencies promptly to the relevant parties
  • Utilize tools such as Descartes, Geotab, and the Microsoft Suite of products
  • Prepare and send daily end-of-shift reports with timeliness and accuracy
  • Communicate effectively with internal teams and external customers to ensure timely and accurate deliveries, fleet performance goals are being met, and operations are maintaining efficiency
  • Ensure strict adherence and compliance to company policies, safety regulations, and DOT and FMCSA rules and regulations
  • Oversee the Hours of Service (HOS) and Daily Vehicle Inspection Report (DVIR) programs
  • Perform other duties as assigned as business needs change
  • Assist with offloading and loading trucks when needed
  • Rearrange and optimize driver routes as needed.
  • Prepare secondary routes to accommodate changes.
  • Verify driver racks to ensure all parts are dispatched correctly.
  • Investigate and resolve any discrepancies in leftover parts.

Qualifications

Order Processing & Documentation:

Print and organize Sales Orders (SOs) and Stock Transfers. Generate and print route manifests. Separate SOs into designated cubbies for assigned routes. Label and verify parts in the shop. Handle receiving processes for shorted parts, ensuring proper reconciliation with incoming shipments from Houston. Assign and track B & D routes for pickers. Export manifests to Excel and update the Stock Transfer Spreadsheet. Mark all "Can’t Finds" on the Stock Transfer Spreadsheet. Ensure Sales Orders and Stock Transfers are processed accurately within the OS Scan system.

OS Scan Processing:

Pick and scan Sales Orders in the OS Scan system using sales order numbers.Process Stock Transfers by scanning sales orders, transfer orders, and pick transfers.Ensure proper reconciliation of scanned items.Stage items at blue cages in OS Scan for loading transfers.Load and reconcile transfer orders at designated transfer docks.

Administrative & Support Duties:

Answer and assist phone calls promptly. Check stock availability for "Can’t Finds" and clear out inventory trays. Assist the warehouse team with inventory and OS Scan-related issues. Respond to emails efficiently and professionally. Work on and clear Open Sales Discrepancies (OSD). Add orders to the OSD and void orders as required. Handle ghost orders as needed. Monitor and manage the Open Order Report. Write or print RMAs for returns.

Closing Duties:

Ensure cages are properly staged in designated areas for operations. Label cages for Houston & Dallas shipments. Secure prior day’s SA driver paperwork in a sealed red packing folder for accounting. Place Dallas and Houston manifests in respective cages with red packing folders.

Additional Information

Schedule:

Monday – Friday 

9AM - 6PM

Compensation:

Hourly rate ranging $19- $21/hr based on experience

 

Benefits:

KSI Auto Parts offers a comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 8 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

#LI-DNI

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, This position requires sitting, standing, walking, lifting, pushing, pulling, bending, climbing, and ascending/descending stairs. Requires sitting for relatively long periods of time, while driving. It also requires frequent bending, climbing, movement, and lifting of up to 75 pounds during the physical loading/unloading of vehicles and when stocking products. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.

EEO  KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.  All your information will be kept confidential according to EEO guidelines.

E-VERIFY  KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

You can read more about us on our Company Page or follow us on  Facebook,  Instagram, & LinkedIn.

Average salary estimate

$41600 / YEARLY (est.)
min
max
$39520K
$43680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Dispatch Associate, KSI Auto Parts

At KSI Auto Parts, we’re on the lookout for a dedicated Dispatch Associate to join our dynamic team in Selma, TX! For over 30 years, KSI has been a leading supplier of aftermarket collision parts, renowned for our exceptional service. As a Dispatch Associate, you'll play a crucial role in managing the dispatching and invoicing of our talented team of drivers. Your day-to-day will involve ensuring seamless operations through real-time shipment tracking, effective communication with drivers, and oversight of stock transfers. With strong multitasking skills and a keen eye for detail, you'll help maintain efficiency while addressing any arising challenges on your shift. Our ideal candidate is someone who thrives in a fast-paced environment and is comfortable using tools like Descartes, Geotab, and Microsoft Suite. We believe in supporting our employees with competitive compensation and benefits, including healthcare, a matching 401K plan, and generous paid time off. If you're ready to take the next step in your career with KSI Auto Parts, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Dispatch Associate Role at KSI Auto Parts
What are the main responsibilities of a Dispatch Associate at KSI Auto Parts?

As a Dispatch Associate at KSI Auto Parts, your responsibilities include managing the dispatching and invoicing for drivers, ensuring effective routing, and overseeing stock transfers. You'll assist in leading a team of over 20 drivers, maintain communication to resolve challenges, track shipments in real-time, and prepare daily reports. Your role is vital for maintaining operational efficiency and ensuring timely deliveries.

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What qualifications do I need to be a Dispatch Associate at KSI Auto Parts?

To be a successful Dispatch Associate at KSI Auto Parts, you should possess strong organizational skills and a detail-oriented mindset. Previous experience in logistics or dispatching is preferred. Proficiency in tools such as Descartes and Microsoft Suite is essential, along with the ability to work collaboratively with a team while multitasking effectively.

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What is the work schedule for a Dispatch Associate at KSI Auto Parts?

The work schedule for the Dispatch Associate position at KSI Auto Parts is Monday through Friday from 9 AM to 6 PM. This fixed schedule promotes work-life balance, allowing you to enjoy your evenings and weekends while being a part of our engaging team.

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What benefits are offered to Dispatch Associates at KSI Auto Parts?

Dispatch Associates at KSI Auto Parts enjoy a comprehensive benefits package including competitive hourly pay ranging from $19 to $21 based on experience, health, dental, and vision insurance, 10 days of paid time off, 8 paid holidays, and a generous matching 401K plan. Our employees also have access to discounts through healthcare and payroll providers.

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How does KSI Auto Parts support professional growth for Dispatch Associates?

At KSI Auto Parts, we are committed to the professional growth of our employees. Dispatch Associates receive ongoing training and development opportunities, ensuring you have the resources to advance your skills and career within the company. We foster a supportive environment that encourages individual development and teamwork.

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Common Interview Questions for Dispatch Associate
What experience do you have with dispatching or logistics?

When responding to this question, highlight any previous roles that involved dispatching, logistics coordination, or related responsibilities. Discuss specific software or systems you've used, emphasizing your familiarity with tools relevant to the Dispatch Associate position at KSI Auto Parts.

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How do you prioritize tasks when managing multiple drivers and shipments?

It's essential to demonstrate your organizational abilities. Explain your approach to prioritization, such as using a checklist or software to monitor deadlines and urgent requests. Showcase a scenario where you effectively managed multiple priorities without compromising service quality.

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Can you describe a challenge you faced in a previous dispatching role and how you overcame it?

Provide a specific instance where you faced a challenge, such as a routing issue or communication breakdown. Outline the steps you took to address the situation, focusing on your problem-solving skills and ability to remain calm under pressure, which is key for the Dispatch Associate role at KSI Auto Parts.

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How do you ensure safety and compliance while dispatching?

Discuss your understanding of DOT and FMCSA regulations, emphasizing how you prioritize safety in your dispatching practices. Highlight any past experiences where you successfully implemented safety protocols or compliance measures to protect drivers and operational integrity.

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What is your approach to maintaining communication with remote drivers?

Effective communication is critical in dispatching. Talk about your strategies for keeping in touch with drivers, whether through calls, texts, or messaging apps. You can also discuss how you ensure drivers are informed of updates and changes throughout their shifts.

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Why do you want to work as a Dispatch Associate at KSI Auto Parts?

This is your opportunity to align your personal values and career goals with KSI Auto Parts. Express your admiration for the company's reputation and culture, and how your skills directly contribute to their mission of providing exceptional service and quality products.

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Describe your experience with inventory management and order processing.

Share specific examples of your involvement in inventory management systems, highlighting your ability to process orders accurately and efficiently. Mention any software you’ve used, and your understanding of keeping inventory organized, which is vital for the Dispatch Associate position.

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How do you handle discrepancies in deliveries?

Focus on your problem-solving approach. Explain how you investigate discrepancies and ensure corrective actions are taken. Illustrate your method for documenting these incidents and communicating with affected parties, ensuring timely resolutions.

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What role do you believe technology plays in dispatching operations?

Discuss the significance of technology in enhancing efficiency and accuracy in dispatching. Mention specific tools or software you're familiar with and how they can streamline dispatching processes, improve communication, and track shipments effectively.

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How do you monitor performance and ensure driver compliance?

Talk about your experiences with monitoring driver performance, discussing the metrics you use and how you ensure adherence to regulations. Highlight your understanding of Hours of Service regulations and how you track driver compliance both effectively and respectfully.

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Founded in 1984, KSI is an industry-leading distributor of quality replacement auto body parts servicing over 20,000 collision repair shop customers across 25 locations in 14 states. In addition to top quality products, KSI has succeeded in provid...

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Full-time, on-site
DATE POSTED
April 11, 2025

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