Dental Office Insurance Team Member - PART-TIME (9am-2pm)

As a Dental Office Insurance Team Member at Lalor Family Dental, your primary responsibilities will include sending insurance claims, verifying patient coverage, posting payments, and appealing claims. You’ll also be the trusted communicator guiding our patients through their insurance details. Each day will be a mix of problem-solving and ensuring our clients receive the best possible support regarding their coverage.

For the Dental Office Insurance Team Member role at Lalor Family Dental, no previous experience is required, making this an ideal opportunity for those looking to begin a career in the dental field. However, we do seek candidates who demonstrate strong interpersonal skills, a results-oriented mindset, and a patient-centered approach to service. A self-starter attitude with innovative problem-solving abilities is essential to thrive in this role.

At Lalor Family Dental, we pride ourselves on fostering talent, and that begins with our in-house training program. As a new Dental Office Insurance Team Member, you will receive guidance and support from our experienced Insurance Team, learning all the necessary skills to handle claims, verify insurance coverage, and effectively communicate with patients. We are here to help you succeed!

The Dental Office Insurance Team Member position at Lalor Family Dental offers a fantastic work schedule of 9 AM to 2 PM, Monday through Friday. This schedule is particularly well-suited for those who seek part-time employment while balancing family or other daytime commitments.

Lalor Family Dental is proud to offer a competitive benefits package to its Dental Office Insurance Team Members, which includes health, vision, and dental insurance. Additional perks include weekly pay, fantastic company-sponsored events, and a 401(k) plan for retirement savings. We value our employees and work to ensure a supportive, engaging environment.

While direct experience may not be necessary, you should discuss any related skills or experiences you have that involve attention to detail and organization. Highlight your problem-solving skills and your ability to follow processes accurately, similar to how one would handle insurance claims.

Communicative skills are crucial in this role. Explain that you would approach patients with clarity and empathy, ensuring they understand their insurance benefits and coverage. Role-playing these scenarios during your interview can demonstrate your communicative style.

Express your desire to help people navigate the complexities of insurance in a dental environment. Discuss your passion for organization and problem-solving, emphasizing how you find fulfillment in assisting patients to fully understand and utilize their coverage effectively.

Talk about the importance of organization and time management. Share strategies you’ve used in the past to prioritize tasks, like creating lists or using tools to keep track of deadlines. Showing that you can remain calm and focused under pressure is key.

Demonstrate your problem-solving skills by conveying that you would calmly inform the patient, investigate the denial reason, and explore options to appeal the claim. Highlight your respect for the patient’s concerns and your commitment to finding a resolution.

Share that you believe key qualities include strong organizational skills, excellent communication abilities, and a patient-centered approach. The ability to solve problems efficiently and positively is essential in fostering trust and satisfaction with patients.

Clearly state that verifying insurance coverage is vital to prevent unexpected expenses for the patient and to ensure they receive the benefits they are entitled to. Explain how it contributes to a smoother experience in their dental visits.

Own up to the importance of accountability. Explain that you would rectify the mistake by communicating transparently with your team and the patient, and working towards a quick resolution. Emphasizing a learning attitude helps demonstrate your commitment to accuracy.

Discuss techniques that work for you, such as creating digital or physical task lists and utilizing calendars. Highlight how breaking tasks down into manageable steps makes it easier to stay organized and ensures nothing gets overlooked.

Researching the company ahead of the interview can go a long way. Speak to Lalor Family Dental's commitment to patient care and community engagement. Emphasize how these values resonate with your own beliefs and how you look forward to contributing to that mission.