Automotive Customer Care Agent

Description

Location: Fife, WA

Reports to: BDC Manager
Salary: $33,000 - $56,000 annually

Join Our Dynamic Team!

We are seeking highly motivated, service-oriented individuals to join our Customer Care team. Our ideal candidate thrives in a fast-paced, customer-focused environment and is eager to contribute to a culture of respect, integrity, and excellence. At the heart of our success is a collaborative and inclusive environment where team members feel valued and supported.

Why Work With Us?

• Respect & Integrity: Be part of a culture that values honesty and mutual respect.
• Collaborative Environment: Work alongside a dynamic team driven by creativity and passion.
• Career Growth: Take advantage of opportunities for advancement within a supportive organization.
• Customer-Focused Mission: Make a difference by ensuring an exceptional guest experience.

Essential Duties & Responsibilities

As a Customer Care Associate, you will:

• Engage Customers: Answer and manage incoming calls via a multi-line phone system in a polite, professional, and prompt manner.
• Follow Up: Make at least 100 follow-up calls per shift to ensure customer satisfaction and gather updated information.
• Schedule Appointments: Assist Internet customers by scheduling showroom visits and test drives for new or pre-owned vehicles.
• Provide Accurate Information: Actively listen to customer needs and provide accurate advice and information.
• Customer Satisfaction: Exhibit a strong commitment to delivering exceptional customer service.
• Organizational Excellence: Manage multiple tasks and prioritize effectively to meet deadlines and expectations.
• Professional Communication: Deliver messages clearly and accurately when necessary.
• Administrative Tasks: Other duties as needed to support the team and ensure smooth operations.

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee.  Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available. 

Requirements

• High school diploma or general education degree (GED) and/or six months related experience and/or training. 
• Must have reliable transportation. 
• Must be able to work full time hours. 
• Ability to read and interpret documents.  
• Ability to write reports and correspondence to customers.  
• Bilingual applicants are encouraged to apply! 
• Basic mathematical aptitude 
• Quickly and independently problem solve. 
• Ability to quickly adapt to customer needs. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.